Sears Auto Center

Front office staff is very friendly and helpful. However, appointment times really don’t mean much. It took 2 ½ hours for them to do a brake inspection (decided that no brake work required) and a tire rotation. I should have been in and out in under an hour. Their pricing is alright, seems pretty fair to me. Just be prepared to wait much longer than you expect.

Take caution from the other reviews! Avoid this auto center. They say the do all service but have reasons why they can’t do most things, employees seem nice but are very passive aggressive.
I feel bad for them as they always seem understaffed and overworked. So it really seems to be an issue with the Sears corporation not individual employees.

Steer clear and get your auto service elsewhere! I came here for a simple battery check up and left over two hours later. When they drove my car into the garage they drove over a vehicle lift and popped a tire. They said they would take care of the tire, check the battery and text me when the service was finished, fine. Two hours later I was still waiting and hadn’t heard any updates. I went back to check and the car was finally done and I was handed an almost two hundred dollar bill for a new battery and air filter. The one star they get is for the fact that I came in for a new battery and actually left with a new battery so they were capable of doing that at least. But all the trouble of the tire and the time spent there, it was pretty frustrating. To not update the customer as to what is going on the entire time and then to not compensate for some of the service or throw in a free air filter or something to earn the business back is pretty poor customer service. I understand they are busy and understaffed but their customer service is lacking. I called to complain and was offered an oil change. I suppose that’s better than nothing, but after reading the other reviews I’m not sure I want to spend hours upon hours there waiting for an oil change. I definitely will not be going back or ever recommending them.

This place is just awful. Slowest service ever. Doesn’t honor appointment times. Zero competence. Understaffed. You name it… No way an oil change should take 2.5 hours at 8am when they open and I am the second customer… I don’t know why I keep going back. This is the last time.

I ordered two tires for my vehicle over the phone. I went into the store to have them put on and no one waited on me but several workers walked by and seemed annoyed at my presence. Finally someone spoke to me and said that he could not honor the discounted price I was quoted. I decided to leave and he started yelling at me as I was walking out about how it was my fault i didn’t get the discount. I called the store and spoke with a manager

Apparently 40 minutes isn’t enough time to do an oil change. Won’t let me get my car in because it’s 6:20 and «they close at 7.» Bad customer service.

LONG GONE are the days of my parents who were devoted Sears customers and encouraged me to follow suit when I got my first car. That was MANY years ago and goodness, have the mighty fallen!
I hadn’t stepped inside a Sears Auto Center in years but decided to have them replace my four tires before the winter storm. I purchased tires online from Tire Rack, had them shipped to my house. I called Sears to set-​up an appointment for installation and was told it should take around one hour. That’s great, seemed reasonable.
I arrived early at the service desk and they were swamped. I was the 6^th person in line with folks stacked up behind me while one, very overwhelmed technician worked the desk and answered phones. Needless to say, people were upset. I realized quickly that my appointment time meant nothing. And it didn’t.
Long story short, a one hour appointment ended up being a 4 hour appointment. Glad I had a ride back home or I would have had to wait. That’s unacceptable.
The only ‘star” at Sears Auto Center was my service technician, Ahmad. He was very helpful, courteous and brought my car around when I checked out.
It was truly awful listening to angry customers who had been promised specific service times with no other alternative but to wait long hours for their vehicles to be finished.
Not a good way to spend your day stuck at the Auto Center. I hope they walked around Briarwood Mall!

Their service is decent. The real issue is how long it takes. For any real work (engine, suspension, etc) expect to spend most of your day waiting. Even for an oil change the least amount of time I waited was 2 hours. Also they spill oil over my exhaust every time. It doesn’t matter whether or not you are dropping your car off either. Even the people buying a battery or picking up a part will have to wait at least 30min-​1hr.

I had a screw in my tire and didn’t remember having road hazard, but turns out I did! Best news all month! The front office guys seem to do their best being the go-​between with the customers and the mechanics. From what I saw, the mechanic working on my truck was super pissy. It took a lot longer than the 1 hour for lunch I was prepared to wait, but glad I could arrange for a ride back to the office. Front office guy said he’d call me when it was ready. I got a call — 4 hours– later. I am hoping it didn’t really take 4 hours and it just took him awhile to get around to calling me.
Best thing about this shop is that they are open on Sundays!

Sloppy work.
Overfilled the oil (by A LOT) during oil change.
At checkout, after a tire repair, they produced a strip of rubber from the tire and said it was from the sidewall due to old age. Two months later the tire goes flat and Belle Tire (MUCH better shop) shows us it was leaking from the bead — from an area with a missing chunk of rubber that suspiciously resembled the piece Sears showed us. So basically Sears ripped the tire bead and played it off.
Associates are not attentive and do not convey concern for the customer.

This place was pretty crummy. I moved from the east coast and not knowing any auto shops around here (and presented with the challenge of having to go after work, when many shops are already closed), I selected Sears for an oil change and asked them to check my brakes while I was there. They informed me that a brake evaluation was $ 15. Alright, fine. I didn’t end up having anything major done, so I don’t know if they would have dropped that charge had I been forced to pay for anything else, but if they still charge for that, it’s pretty bogus.
Anyway, the ‘brake eval’ ended up taking almost 2 hours and they couldn’t even finish it, but they said it looked like brake fluid was leaking, which means the brake line busted. they wouldn’t give me any more information or even tell me either way whether it was safe to drive. Actually the mechanic wouldn’t even talk to me, they gave the message to the desk guy, who just shrugged his shoulders and told me to take it back when I could.
So I took it back the next morning and they said «no problem, we’ll get to you within an hour or two to let you know an estimate and how long it’s going to take.» That was at 8 AM, and I hadn’t heard by 1 PM. So I called and asked what was going on and they said «we’ll call you back.» 2 PM, okay, guess what? Nothing’s wrong with my brakes! Maybe it’s my transmission that’s leaking, but «we don’t do transmission here.» No recommendations, nothing. I asked a few more questions and got nothing so I said thanks, went to pick up the car, paid my 15 bucks and left.
Pretty lame. No complaints about the oil change, and $ 24.99 was reasonable, but you could get it done a lot faster and with less hassle somewhere else, especially if you need anything else done.