Dunkin’ Donuts

Most consistently messed up place I have ever been. Orders are either wrong, or just never completed. I’ve gotten quite a few free coffees and donuts coupons, so if you want to put up with terrible service and have time to kill you can probably eat here for free. Do it quick though, not sure how long this business model can last. I think Caribou will be able to snatch up this location dirt cheap in another year or two.

Ok. Here it goes. We have come here a few times after church since my first review and gotten subpar service and food. They are always out of doughnuts by 10am except plain.
Service is super slow and they are ways under staffed.
Coffee drinks are ok. But orders get messed up all of the time leading to tie ups at the register with tons of refunds. And unhappy employees as is kind of a staple here apparently.
Everything is a little pricy compared to other local businesses. Not impressed.
We ended up going to their competitors Chu Chu doughnuts and had much better service and doughnuts!

We decided to treat ourselves to donuts this morning. When we arrived at the store, there were two cars in the drive thru and five people waiting at the counter for service. We joined them in line. The store was clean and well appointed. There was a nice seating area available. The staff was definitely not smiling and appeared to be having a very bad day… or maybe after looking at the Unilocal reviews, every day might be a bad day there. We waited in line for about ten minutes. Not once during that time did the staff even acknowledge the customers waiting in line, even when spoken to. We finally made the decision to leave and buy our sweet treats at a competitor’s shop (which were delicious, by the way!). With a name like «Dunkin’ Donuts», I would assume they have ONE JOB to focus on… Selling donuts! Which they epically failed!

I have been to this location at lesst 30 times before writting this review. The only reason I keep going back is for my wife. I dread it everytime but what we sacrifice for our loved ones. The service is nice so I gave them a star for that. But it is severly lacking. How can they only have one person running the register and then that same person making the order? Its like this more often then not. When I have to go inside cause the drive through line is backed up it takes forever. And all I want is some simple drinks. I just find their service set up unacceptable. Especially at primetime hours in the morning.

Drive thru was pretty quick but they messed up my order very well. They did not have an item that is on their website. Staff were friendly and service was quick but very disappointing when you get home and your order isn’t as you wanted. I always give places 3 chances before I stop patronizing them so I will return. The food we did receive was good. Coffee/​Latte was HUGE. Much cheaper than it’s local competitors.

Been there three times, all three they were out of doughnuts and twice the couldn’t make a decent coffee… those are kinda their thing! Epic Fail

They were closed at 9.20 when the info they provide says 10. The store itself has no signs saying what their hours are.

We have gone here after church consistently for about 9 months. Service is miserable time after time. There is NEVER enough staff. You never get greeted. Our order is wrong more than it’s right. Staff doesn’t know how to use their own Dunkin Donuts app. It shouldn’t take 25 minutes to order a couple breakfast sandwiches, coffee and donuts. We have given this place ample opportunities but I’m done. Won’t be back unless something major changes.

To say the service is bad would be an understatement I stopped in this morning waited at the counter for 10 minutes without being served. They were under staffed with one person working who tried to keep up but who would think a donut and coffee place would be busy in the morning. Apparently the manager of this place. If you want coffee or donuts in the morning and not wait 15 minutes go anywhere else.

This is the WORST Dunkin’ Donuts establishment that I have ever came to, not once, not twice … this review is based off of multiple visits.
Here is what happened today … I go to order some doughnuts and ask if they even have some before I proceed to order (knowing that they consistently run out before 10 o’clock in the morning). I was told in a very pleasant voice, «yes, we sure do.» I drive up to the window to pay and receive my goods, only to be told, «sorry, we are out of glazed doughnuts, but I can give you glazed munchkins instead.» I agreed, then, wait for it … she comes back and said, «sorry, we are out of the glazed munchkins as well.» I can’t make this stuff up!
This rant is really not for the employees (although they should know what they have or not have in the small area that they work), but more so for the franchise owner, whom obviously doesn’t care about this particular store. It is more than sad, that a place that is and always will be known for COFFEE and «DONUTS», NEVER, EVER, EVER, have doughnuts past 7 or 8 am!!! I will be highly surprised to see this place stay open longer than 2 – 3 years, without a drastic change … really not drastic … HAVE «DONUTS»!

I don’t know if it’s just me, but this Dunkin Donuts is the worst donut place that I’ve ever been to. There were about fifteen high-​school aged employees running around like chickens with their heads cut off, all trying to do everything at once. I ordered a turkey sausage flatbread with hash browns and was given a veggie flatbread instead. The hash browns were so overcooked they just fell apart into mush. I also ordered a coolata and was told, very rudely, when it arrived that I had ordered a flavor they don’t make so I’d have to have this. I said no, because my choice was clearly marked on the menu. The young man went back, dumped a little flavor into the one he had already made me, stirred it with the straw a bit, and brought it back. I will not be going back to that location until something changes.

Awesome donut place! Not only are their donuts here great, but so are their coffee, bagels, and hashbrowns. (Yes, hashbrowns). This location is convenient because they also have a drive-​thru. I constantly receive coupons in the mail and they are very good coupons. Although this is out of my way, I still come here often for their products.
I am glad Ankeny has a Dunkin’ Donuts now, it brings more variety to donuts and coffee to the city.