Restaurant Pueblo Viejo

Tiny, hole in the wall, mom & pop — usually my fave type of place. Not this time. Air was warm & stuffy. Server (owner?) told us to pick a seat. We chose a booth near the front only to discover that the table was covered with chip crumbs. The place was not busy at all, so I am unsure why they hadn’t cleaned it. Wooden benches were flimsy and uncomfortable.
We did not get a chance to try the food because the server (owner?) refused to honor the
gift certificate that we had just purchased 30 min prior to our arrival at the restaurant. She told us that the
deal had been made by the previous owners who had sold the business 6 weeks before. I don’t know why the gift certificate was still available on
and neither did she.
Point is, she was not apologetic about the situation at all. Did not even offer us some other sort of deal to get us to stay (free app, 10% off our bill, etc). We were hungry and did not want to have to go back home to print a certificate for another restaurant. We would have gladly stayed and payed full price if there had been any attempt at all at decent, friendly customer service.
Go and try the food if you wish, hopefully it is worth the terrible service and atmosphere.