HughesNet High Speed Internet

Save the headache. Hughes net sucks balls big time. I’m using my hotspot instead. Sprint only gives me 6gb a month for 50 bucks. But i don’t get angry anymore. My son can play all the multi player games on his ps4 with no lag. We just have to use the data wisely.

DO NOT DEAL WITH THIS COMPANY!!! THEY ARE COMPLETELY INCOMPETENT. Was scheduled to have installation last Friday, 05÷27÷16, received a call claiming they overbooked and the rep apologized, said they could schedule me for the upcoming sunday at 10am, i said ok because at that point what other choice do i have. Sunday rolls around, no one ever showed up, no one ever called. I left 4 messages and none of them were ever returned, Monday they were closed due to the holiday. Tuesday i called them in the morning, no one there took the time to call ME back, was not given any reason as to why no one showed or called me back other than the rep saying she was sorry. I was then re-​scheduled for Wednesday at 10am. This morning i call them at 10:45am as no one has shown up yet or called, i get told the tech is sick and they are sorry, they will try to get someone out there in the afternoon but had no eta. I had enough, told them to cancel the install. ZERO COMMUNICATION, ZERO REASON AS TO WHY NO ONE SHOWED UP OR CALLED. I would give this company negative stars if possible.

Worst company ever!!! I wish I could rate negative stars. The internet is beyond slow and you have to buy tokens when you run out of internet, no joke! The customer service horrible and they just do not care. As soon as another internet option becomes available in my area I will be the first one to switch and I will be throwing a party!!!

HughesNet, would not even quote me a plan without wanting to run a credit check and we all know what that does to our credit ratings. I turned to Unilocal for a consensus, so glad I didn’t have them run the credit check, when they are clearly NOT servicing their existing customers. Thanks Unilocal and those who post, what a great resource this is for everyone.

A new customer who is already very dissatisfied. Erratic slow service and went out the first week and the company says they’ll send someone out no charge. When they tech leaves he says if i don’t pay him he won’t get paid. What an odd spot to be in, of course I didn’t pay him, he called the company and spoke for 15 minutes and said it is taken care of. They deserve 0 stars.

Consumer Affairs Top 1,747 complaints against HughesNet

Not hard to believe. Why are they still in business? I’ve had nothing but problems since day one! Read this message from this morning. I encourage anyone that has had problems to pursue legal action, class action suit? Read on…
Beverly Jane: Hello,
Eugene. Thank you for contacting HughesNet Support. I appreciate the opportunity to assist you today.
Beverly Jane: [Beverly Jane is idle]
Beverly Jane: [Beverly Jane is no longer idle]
Eugene: Hello
Beverly Jane: Hi there.
Eugene: Where is the message I wrote before you responded?
Beverly Jane: Yes I have it with me.
Beverly Jane: How can I assist you today? Are you still having the same issue?
Eugene: Is this the message you have? I have had on going problems from the first time I logged into my account from a link that was sent to me by Hughes. I have been logged into two different accounts, but cannot find or access my account. I have been able to view name, address, account details, e-​mail details,…etc. Hughes has failed to correct these problems, month after month. You do a great disservice by connecting your customers to an off shore call center where your employees read from a script and are unable to understand issues out of the norm. After months of attempting to speak with someone in the United States who can comprehend and resolve the issue I have decided to resolve this problem through legal channels. Yesterday I came across reviews on HughesNet. Obviously there are many problems within your company. You cannot ignore your customers and expect to prosper. Your
site is a security risk to every customer. I have no doubt these issues will be investigated.
Beverly Jane: Yes Eugene.
Eugene: Yes I’m having the same issue. And I’m upset nothing has been done and I cannot contact anyone in your US offices
Eugene: Have someone call me
Beverly Jane: We can have that taken cared of, and have a courtesy call as soon as we can.
Eugene: Thank You
Beverly Jane: Which phone number is the best that we can reach at the moment?
Beverly Jane: We can call from with 20 minutes to an hour at most.
Beverly Jane: Please keep your line open.
Beverly Jane: Which phone number is the best that we can reach at the moment?
Beverly Jane: We can call from with 20 minutes to an hour at most.
Beverly Jane: Please keep your line open.
I did receive a phone call 48 minutes later. Phone rang once and disconnected. I called the number and received a busy signal. The phone number is in Kalamazoo, Michigan
HughesNet corporate office is in Maryland. That phone number; (301)428−5500 (when researched) shows no city or town, instead this number/​code; WSNGTNZN10
I’m fairly certain no one in the United States ever answers that number or any of the others, they’re all automatically forwarded to an off shore phone center. Go ahead call the number and see who answers.
Saturday I received a pre-​paid return equipment label, no box, no explanation.
The phone number on the label for Hughes Network Systems Return is/​was (301)212−7586
I called the number to ask «Hey, what the??? I reached «Rodney’» answering machine!!!
Really? Rodney? Is that short for Hughes Network Systems Return
This morning I receive a message; Your payment is due in 5 days.
Once again I attempted to resolve the issue by contacting someone with some authority.
The problem is… there is no one with any authority… they’re all pre-​programmed call center drones.
No doubt this is a foreign owned business that makes prosecution difficult, but it doesn’t hurt to try. I’ll be posting ways in which we can do that. So bookmark this page!

This provider doesn’t even deserve a single star! Absolutely the worst Internet provider ever! The so called «high-​speed» Internet lasted maybe a couple of days then dropped at an extremely low speed the remainder of the month. I’d say it’s comparable to dial-​up. Not only that but we had to move and the cancellation fee was $ 205…for $ 75/​mo of crappy network…

This is the WORST internet I have ever had. It is on par with dial-​up. It is beyond slow, as in sometimes it is so slow that I can’t load a page like Unilocal for 40 minutes. Where I live, HughesNet gives you data caps. If you don’t know what that is, count yourself lucky. It means that even when your terrible internet is working (albeit at below-​average speed), if you stream anything, you will run out of internet for the MONTH. Yep. It is absolute crap. If there is any other internet company available to you, absolutely ANY other internet company, run away as fast as you can from this worthless, overpriced service. The only good thing I can say about them is their customer service people are very polite and try very hard to fix issues, but they can’t do anything about the fact that the company they work for are a bunch of crooks.

Worst company ever! Service never worked and, when we cancelled to do lack thereof, they refused to refund the cancellation fees – well over $ 1,200 dollars! Creeps!

Horrible service. We waited two weeks for the installation, being promised a tech nearly every day. They swore up and down we’d have dependable fast service.
We live in a remote area and the Internet is the only way we can connect to the outside world.
Finally got it set up and working, and after only one week the service went down.
Called in for four days straight and were told they might be able to get a tech out in a week.
We asked to speak to a manager or someone higher up, and were told it was not possible.
So we can only assume every few weeks the service will go down and it’ll be a long while before a tech comes out to fix it.
meaning, we’ll be canceling the service ASAP.
What kind of a company is this? It’s the goddam 21^st century, not the Middle Ages Hughesnet!!! Get your sh*t together!

The absolute worst internet provider in america terrible… terrible service, speed, prices and just about anything else you would expect from an internet provider. Also will trick you into a contact and then hope expect you to cancel and pay cancellation fees.

CAN YOU SAY DATA MINING? the rudest customer service person wanted to run a credit check on my just to quote a price for their services. I cant WAIT for them to do out of business.

Worst company EVER!!! You cant ever speak to a manager, trust me, we tried on numerous occasions. Every time you call to complain about the lack of connectivity they tell you that’s not included in the plan, you need to upgrade. They are absolute thieves!!! I deplore HugesNet, truly the worst company that I’ve ever had to deal with, EVER!!! We got out of our contract early but not without being charged over $ 200. I’ve never said this before in a post, but I absolutely hate this company and what they’re about. They’re out to rip off people with horrible service that I can guarantee they outsource. Stay away from this company!!!

Slow like a snail. Limited data gets used up with watching one movie. Horrible service! Rude customer service.

Hughes Net is by far the worse company I have ever dealt with. The service is poor. It seems like every other month I have to call for them to reset my modem to get my internet working again.
Along with that you spend 40 minutes on hold just to talk to a technician. The customer service representatives are extremely rude.
Even after having a history of poor service on my account they will not let me cancel unless I pay $ 150. I have three months left on my contract and will be counting down the days to get out of this terrible contract.
If you need internet service DO NOT go to Hughes Net!

Don’t use this service, if you want to mail a payment in they charge you an extra 5.00 so guess what I cancelled their service… paid cancellation fee… good riddens… horrible service too.

Stupid company… won’t let me cancel my account. They need my wife to cancel but she’s traveling… meanwhile…the bills keep piling up.
Why can’t I cancel an account that I have been paying for all this time, don’t they see my name on the checks they cash every month (for really slow service, can’t even DREAM of streaming a movie)
Stay away from HughesNet.

DONT USE HUGHESNET. DONT USE HUGHESNET.
we should have checked Unilocal before signing up for this crap.
these people are bunch of crooks, and liars and they charge you ridicules amount for cancellation while they service dose not work at all. Worse service ever and worse customer service. DONT USE HUGHESNET. DONT USE HUGHESNET.

This is absolutely the Worst service in the planet. If you want reliable high speed internet DONT USE HUGHESNET. I have Tmobile wifi calling. They promised it would work. It didnt. They gave me the run around. Kept sending me to tech support. After3 epicly long tech support calls, 3 router changes, and still no service on my phone (not even 911!)i called them to cancel. The response from hughesnet? «Sorry. Please pay $ 400 and we will stop your service. I know WE told you we could fix it. But since we strung you out PAST YOUR 30 DAY TRIAL in an effort to „help“ you… Too bad. Pay up. Or… just keep the service and pay for something you wont use for the rest if the contract.»
BUYER BEWARE! Dont get screwed like me. I would give a «ZERO STAR» FOR CUSTOMER SERVICE. Zero star for the crappy dialup style internet and ZERO STAR for their idiot tech people in 3^rd world countries.
Looks like im going to keep paying and saving up to pay for the $ 400 they refused to waive due to their ineptitude.

Hughes has to be the WORST internet provider!!!
I was bundled with Hughes and not knowing that they provide ONLY so many megabytes of data per month, used up my allowance in two days– I watched three one hour movies!
Stay away is my recommendation