Holiday Inn Express & Suites Allen Park-Dearborn

I had my worst travel experience in this hotel. I found some disgusting bedbugs in my room on the headboard of my bed. The reception desk guy promised to give me a new room for free for the rest of my stay. But finally when I checked out they laughed and said it’s hard to believe they said something like that! That was as painful as seeing bedbugs in my room.
I could never meet the manager. The front desk guys told me they would contact him and would get back to me. Of course they never did.
The bedbug was not my only problem. The second room I received had an issue as well. The window didn’t close. I found it the next day when I got cold. Then they changed my room again. This room had a damaged safety box. But this time I refused to change the room.

Let’s start with the dingy and low light atmosphere when you walk in. Very depressing! Then the fact that I arrived at 3:15 pm and my room wasn’t ready, had to be given another room and wait for the two girls to figure out what to do. Went to the room and it was hot, air conditioner was on high cool. Took out both air filters that were black and had to wash them in the shower. Put them back in and the room cooled off! Turned on the tv and it looked like snow, had hotel maintenance come in, they were going to have someone look at it, no one came in 3 days!!! Every night I had to run the bathroom vent and keep the door closed because of the cigarette smell from another room, I don’t smoke!!! The two girls in the lobby love to be on there phones so get use to it, and they will tell you it’s not there job to make coffee or cookies, just to look good!!! I wouldn’t recommend this to my worst enemy, I travel all over the world, worst hotel ever! o

This was a fundamentally sound hotel. It had its good and not so wonderful moments.
On the positive side:
1. Offer free coffee in the lobby 24 hours a day. On the not so positive, they did not always keep the coffee filled.
2. There are free DVD rentals and a DVD player in the room.
3. Free continental breakfast. The food wasn’t great but there is a nice selection from bananas, to sausage, to biscuits to eggs.
4. The front desk was very friendly.
5. Free Wifi and refrigerator in the rooms
6. Free USA Today in the mornings.
7. There is a gym and pool but they close at 10 PM
On the not so amazing side,
1. The bed was a bit hard and I did not have a good night sleep during my stay.
2. The location is fine but a little out of the way
3. The breakfast could be a little better.
Overall, it is a good family hotel and for some business travelers fine.

Stayed here over the 4^th of July weekend, and I have to say this is by far the worst Holiday Inn Express I have stayed in.
The A/​C is very inconsistent, making it hard to keep a stable temp throughout the entire room. I was in the main bed by the window and was freezing all night, while those at the other end of the room near the entrance door were sweating it out. No fun.
Carpet in the room was dingy throughout, which made me very thankful that my baby is just that, and not a toddler who would want to be crawling all over the place.
We reserved a suite with a «wet bar», though the sink was not functional when we got there. The carpet in front of the sink was soaked due to an apparent leak in the drain piping, so staff simply turned off the water supply so that we could not use it rather than fix the issue. I asked to have it fixed, but staff waited until 4 pm the next day to take care of the issue, which was a very inconvenient time for us.
I have a cat, and I have to say that the first floor near the breakfast area/​pool smelled like an over-​full litter box. There is no other way to describe it. Staff stated that there was «an accident» in one of the bathrooms nearby, but I can’t imagine what could have made such a stench. Perhaps Sigfried and Roy stopped by with some tigers? We’ll never know. Staff tried to remedy the smell with febreeze and similar, but it honestly just smelled like a flowery litter box after that.
The coup de grace was the fact that on Saturday morning, the hotel decided to have their entire parking lot sealcoated and restriped. We left for the day and had to drive our car around cones/​under caution tape to exit the parking lot as the contractors closed it off without asking anyone to move their car. There was no sign/​notice in the lobby, and the girl at the counter had no idea why they were sealcoating that day, nor when it would be complete. When we returned in the afternoon, there was a single parking spot available at the front of the building since the entire back lot was roped off. Good thing we had a room at the complete opposite end of the hotel…
About 2 hours later, we were told by family that we needed to move our car ASAP because the contractors needed to sealcoat where we had parked. This conversation was punctuated by several calls to our room from the front desk asking us to do the same. Seriously?
The remainder of the evening was spent basking in the sweet scent of fresh tar mixed with the aforementioned litterbox stench on the first floor.
I get that it’s a Holiday Inn, and not the Ritz, but the facility needs some major fixing up, no question about it. Staff was accommodating and the breakfast was good, which were certainly the only high points of this visit. I can’t say I’ll be staying at a Holiday Inn (at least not this one) again any time soon.

Looked great from the outside but the interior halls and dining areas were quite dark. We reserved a suite to accommodate my wife and me along with our two teenage grandchildren. Our room was a great distance in the back corner of the hotel. As we got closer to the room, all the hallways had a peculiar smell and were very humid. There were fans in several locations blowing air out through open windows. There were three broken windows in the hallway outside our room. And a busted door and lock on a nearby room looked like some kind of brawl had recently taken place there. Between the smell and humidity, my wife refused to stay there. When we returned to front desk to say we were leaving, the manager offered a different suite. One of their best suites on the first floor at no increase in rate. That room was fine. Still a bit humid. Complete with a whirlpool tub which we did not use. Towels were quite small for a room with a whirlpool tub.
Went to get ice. First floor machine at the other end of the building was out of order. Got ice on the second floor. The next day the machines on all three floors were out of order. The lady tending to the breakfast saw me holding the bucket and gave me some ice.
Food was okay. The staff was friendly and courteous.

Stayed here for one night. Given that I used 10,000 Priority Club points (that are otherwise worth e.g. a $ 25 iTunes store gift card) for this one night, I was very happy with this place.
Only one complaint: which was that there were no recycling bins. (I’d just come over from a crabby hotel in Canada, but which had recycling bins.) I guess it would just be too un-​American to recycle.

Came down for a wedding, and this option seemed to have the best reviews. The staff were very friendly, especially the front desk clerk Katie. We arrived early because we still had to get ready for the wedding even though check in was 3pm. After giving her the confirmation number I was given when I made the reservation, she said it had been cancelled. After researching it, she found out it was an obvious mistake, and corrected it giving us a just cleaned room allowing us to check in 3 hours early instead of waiting until 3. The room was nice and comfortable, everything worked great. The wired ethernet jack is an added plus. The breakfast bar was good, and had quite the selection and was constantly being replenished. Overall, the staff was very good, and I would definitely come back.

Absolutely horrible customer service. I was scheduled to stay at the Holiday Inn Express in Allen Park for an interview scheduled for the following day. Due to bad weather, my flight into Michigan was cancelled, and I was not able to get into Michigan until the following day, thus missing my interview. I was able to reschedule my interview, however, Holiday Inn (specifically Ryan their manager) would not cancel my reservation stating that because I purchased my stay on Expedia (at a supposed discounted price, which it was not as when I went to Holiday Inn’s website the price quoted was the exact same as on the Expedia website) the reservation was final. Ryan did not care that I physically could not get to Michigan, and proceeded to tell me that «customers only want things on their terms. You get a cheaper rate on Expedia (not true all of the time, exemplified by this example) yet want to be able to cancel when you want.» I contacted Holiday Inn customer service and they stated that Expedia reservations can be cancelled and refunded, but it was subject to the hotel managers approval. I stated that fact to Ryan, and he said he wouldn’t refund my stay despite that my flight was cancelled and I couldn’t get from New Jersey to Michigan.

This Holiday Inn has location going for it. It’s right off the highway, close to the airport without being right in the flight path and there are easily a dozen restaurants within a mile or two. I give three starts because I’ve stayed in better Holiday Inn Expresses.
It was clean. The staff were friendly enough. The a/​c left something to be desired in my room and it was completely non-​functional in the second floor hallway. Coming up the stairs (right by the side entrance, which was convenient) and turning down the hall, it was like going through a sauna to get to my room. I was there for three days and it was like that the entire time.
The fridge in my room was huge, which was great for leftovers. The bathroom was stocked up with the usual supplies, which I’ve grown fond of (this was easily the 20^th night I’ve stayed at a HIE this year). Everything smells like cinnamon. Their lotion, shampoo, soap, conditioner — cinnamon.
My TV left a lot to be desired. In all seriousness, I think it got 15 channels. ESPN was not one of them, nor was the Gold Channel. This is a problem for me.
The breakfast was average-​to-​slightly-​above-​average. There was plenty of coffee (to augment the single bag I received in my room — come on, guys, you need to leave two minimum). There was meat and biscuits and surprisingly tasty cheese omelets. I would have liked more fruit, or at least something besides bananas.
It’s pretty likely that I’ll return to Detroit before the end of the year, and I could see me staying here again. I may not simply because I’m in the room a lot and I’d like TV and an a/​c that really works well.
Also, there were kids in the pool/​hot tub area at 9:30p. Put your kids to bed at a decent hour so the adults can enjoy the hot tub, people! Ha! What an old man I’ve become. Seriously, though, some piece and quiet in the last hour of hot tub operation would have been awesome. *sigh*

I went here for an anniversary.
Our room was spotless. We got a suite with a two-​person jacuzzi tub (which was also spotless!) There were no funny smells either.
The gym was small but had nice equipment and two large TVs.
Breakfast was great and fresh. Staff was nice. The inside of the lobby and really the whole hotel is beautiful. They have a decent ‘library’ of DVDs and books that you can check out (with your room key) at any time of day.
My husband and I loved this hotel, and anytime we want to get away for a weekend, we will go back!

If it were not for the auto show in town, I probably would not have found this gem. I would have given it a 5 but the television is all jacked up. I mean I sometimes get certain channels and some I don’t even get anything other than the local channels. No clue why, or what time, or anything, it just happens randomly.
The rooms are clean, comfortable and I love the fact that they have a 24 hour gym, which I sadly have not taken full advantage of, but it is available, but it has been packed every time I want to use it.
The front desk girl that I got checked in with when I got here was kind of hot too. I am thinking a Middle Eastern girl. Spoke to her multiple times over the last few days, smart, cute, and talks to me, what a keeper!
The morning breakfast is edible and does not give me bad gas, the cleaning folks leave my shoes where I left them and also my socks. I don’t like people touching my shit, especially if I leave it at a specific location. Just come in, make my bed and leave. That is what they are supposed to do, not clean up my clothes.
I would stay here again if downtown is packed. Front Desk Girl makes the trip worth it!

Just spent another week here in January 2011 and not much has changed. Clean rooms, great staff and nice place to stay on a business trip.