The Home Depot

Worst online/​store experience of my life. They won’t fulfill online orders, will just cancel your order on a whim. I called to see the problem knowing full well there was money in my account (Paypal), resubmitted as I was told (Paypal), canceled again. Customer service would not answer the phone. Called the main operator again, was told that probably Paypal was acting up. I re-​submitted a third time using another card that I knew was working, and it was still canceled. My guess, they don’t want to gather up all of the items. I chose online because it was a dozen small parts and I was unclear where they would be located (the whole point of online shopping).
This is the last straw. I have put up with their rudeness. I have put up with their understaffed long lines. I am going to Lowes.

Scheduling for delivery is highly unreliable. I had workers scheduled to work that day but the delivery was «postponed». Horrible customer service as well!

I frequent many Home Depot locations, but I must say that each time I have visited the Allen Park Home Depot, my experience has been above average. Jennifer in Appliances went above and beyond to assure satisfaction on my purchase. The crew at customer service, and the management staff that I have encountered also are extremely helpful. Keep up the great service!

I really love home Depot. I seriously love this location all of the staff are so knowledgeable about everything in store. I was helped by two women and I had plumbing questions not only did they answer my questions they gave me tips on how to save money. Alison and Ashley ate the best.

Good things and bad things:
Good: the assistant manager Aemon and one of the pro-​desk employees Tiffany really tried to help me. They were fairly attentive to inquiries and courteous. Bad: good intentions does not mean actual results.
I had a contractor named Joe working for me that purchased materials at this Home Depot regularly. It was difficult doing phone sales because I have a small baby and can’t watch my phone constantly. So I pre-​loaded $ 400 onto a card that can be held at the pro-​desk for this guy to use. Well then I did an inspection of this guys work and found out he’s either the most incompetent contractor ever or more likely he’s a liar and scam artist. So I fired him and I called the pro-​desk to get my money refunded to my credit card or transferred to another card that Joe couldn’t access. The day I called, the balance on the card was $ 360. They said they would figure it out and call me back «right away». I got a call from a manager the next day telling me that the balance was now $ 30. They said they had tried to call at 4 pm the day before but they did not leave a message and it wouldn’t have mattered because the money had been spent by 4 pm anyway. I asked them to email me some information and they have not yet.
So thank you Allen Park Home Depot Pro Desk for helping Joe rip me off for another several hundred dollars.

Recently bought a house and have done a lot of renovations. Especially painting. Went to buy my last couple gallons of paint and the person I dealt with at the paint counter, Angela, was the rudest, most uncooperative home depot employee I’ve ever dealt with. She was rude, grumpy and unwilling to help. I could tell she was the type that hated her job, and possibly everything in life, but don’t let it show to the customer. Good news is that Lowes is just down the street. Won’t be going back here.

This is a great Home Depot. We came here on a Sunday after visiting a Lowe’s the day before and leaving empty-​handed.
I instantly noticed that HD had tons more employees on the floor during a busy weekend afternoon than Lowe’s did the day before. A few employees stopped to ask Jacob and I if we needed help, which was appreciated because we had no idea where to look for our DIY wishlist items.
HD’s prices are comparable to Lowe’s but I really like that HD has more people available to assist you if you’re lost (which is SO easy at a huge hardware store) or just to say hello.
Checkout was a breeze. They had a ton of self-​checkout open as well as a couple employees running registers.
Once again, I’m rethinking my status as a «Lowe’s Girl»…