Best Buy

Subject
Best Buy Contact Form: Customer Experience
Detailed Summary
Just left the Allen Park Store. Am completely done with Best Buy! So disappointed in this store, that I am done with Best Buy completely. The one by my house on Hall Road, top notch, this place, the employees are under trained and pretty much useless! Went in to buy an Antenna for the back of a spare TV, and a new Apple I-​5 phone holder for my belt! The kid in the TV Accessories section, led me over to an isle, had no clue what to recommend, and left me standing there at about 10:20 a.m. when I ask him which one he would recommend, with a blank look. I don’t ask prices, I simply ask what is the best and i buy it! Then I walked over and ask him where I can find a carrier for my phone, he proceeded to walk me over to the phone counter, leave me with an employee behind the counter that was on the phone and said he would help me. When he got off the phone, I ask him where the holders for an Apple I-​Phone 5 where that I could clip on my belt. He took me over to a shelf that had all of the protective cases on it, and said: This is pretty much all we have and walked away! REALLY??? Best Buy deserves to fold up and call it a day! I went down the same parking lot, went into Meijer, I can send you a copy of the receipt if you would like, bought both items from a well trained staff, at a FRIKKIN Grocery Store! Really??? Good Luck staying afloat, your gonna need it!

I had an excellent, friendly, customer service oriented experience at this Best Buy in Allen Park, and I would definitely recommend doing all your Best Buy shopping at this particular store as opposed to other Best Buy’s in the metro Detroit area.
I went to go take advantage of a special offer where I could trade in an XBox 360 and receive a $ 75 credit towards an XBox One. Take note that I was doing this on the last day of the special offer, so time — and my hopes of cashing in and finally getting an XBox One — was of the essence. Once I traded in my 360, the employee scanned it and a message popped up on his computer that it had $ 0 trade in value. I showed him the fine print at BestBuy.com’s website that said «turn in any working XBox 360 and receive a $ 75 credit toward an XBox One…» He proceeded to get his manager and the store’s general manager for assistance, even without me asking.
After some deliberation among the employees checking various things on their computer system, it just turned out to be a unique way they had to enter my trade in into the system to receive the $ 75 coupon. Multiple employees helped took time out of their day to help resolve the issue, thus earning them great customer service marks from me.
If you need help at this Best Buy, ask for Nader, Fernando, Sonny and Trevor. Thanks for helping me take advantage of that special offer and for seeing it through with friendliness and amazing customer service.

Let me first put forward the thing that went wrong. Customer service was a little off. I’m just putting it quite lightly. Associates kind of just walks past you and not even acknowledge that you were there. Not even a bit of the usual, «Hello, what can I help you find?» Type of greeting.
It gets tiring when it happens every time I come here. Life happens, yea, chances were given and constantly dropping the ball gets a bit redundant.
The store is nice and big. It has products that other best buys stores have as well. Just those instances that I go there is when the other stores run out of stock, they somehow have it. So I go in, get ignored and have to FIND someone to help me. I would truly understand if they were busy that day, but they werent.
Anyways, there’s a Best Buy at Southland Mall. That’s just a little hint. («,)
Weeeeeeeeeeee!

i used to think this was the best BEST BUY store. i live 500 feet from one, but i preferred to shop at this one 4 miles away because it had better customer service. i recently registered for a samsung note 4 phone. it was supposed to arrive on ¹⁰⁄₁₇. i thought i would call to confirm the phone’s receipt before heading out to pick it up. i was told that since i elected verizon to be my carrier, my phone would not be available to me until ¹⁰⁄₂₃. verizon had arbitrarily pushed back its launch date by a week. ??? in any event, i was never notified by best buy. i was told that i should have received an email to this effect, but i could expect one when it arrived. really??? i indicated that this was obviously not reliable way. i was trying to determine if best buy had my correct email address when the snippy young salesgirl cut in to say, «actually, i have another customer…» and abruptly put me on hold where i sat for several minutes before hanging up. when i called back to speak to a manager, i got «ed» — clearly from the same pod as salesgirl. after i explained why i had called earlier and described the rude behavior of the mobile salesgirl, he asked, «what would you like me to do?» there were so many ways i could have answered that question, but decided to be civil. i am going to wait until 10/​23, pick up my phone, speak to ed’s manager and then find another place to shop. this store has now joined the rest with mediocre service. no reason for further patronage.

I always have a good experience here. I buy all my electronics from them. Never had a problem with returns and everyoneb is always super polite.

I had the most ridiculous time at the customer service desk at this Best Buy. It’s not Best Buy’s fault, though… it was the guy. He was slow and unsure about almost everything — and no, he wasn’t new. We asked.
We were returning an unopened tv stand. He began to open the box… we said «It’s never been opened!» Why open a box that hasn’t been opened? His co-​worker even attempted to stop him before he succeeded. He also couldn’t find simple things on our receipt. It was weird.
My mom went back for a different reason and also had a confusing time at the customer service desk.
On the positive side — we did get good help from the sales staff and the Geek Squad. We bought some big ticket items and got home delivery, so those areas were good experiences.

I walked in here to inquire about installing a custom aftermarket stereo in my 2004 Chrysler Pacifica.
So far everyone I have spoken to regarding this issue has turned me down had told me what I want cannot be done. That I was stuck with the factory stereo/​cassette/​6disk dvd changer. This included the folks at Best Buy in Ann Arbor.
Tonight I was pleasantly surprised. Not only it can be done, it will also cost around $ 500 with a 2.25 hr wait during install.
I thanked the associate by the name of Luke, who sincerely took the time to listen to my issue and then gave me the answer that I needed. Best Buy should hire more folks like Luke. And it wasn’t even his department! He is the home theater sales specialist here at Best Buy.
So yes! I will be back when I have the money saved up. Thank you Luke for making my day!

I’ve been in this store a few times now & had nothing but good experience, I have seen plenty of staff, checkout is pretty swift, other than that its fairly new & it’s just another Best Buy.

I bought a new Corvette from Les Stanford in Dearborn, and the following weekend decided to shop for a Bluetooth interface (the 3LT option did not include BT.)
I read that Best Buy had a sale running on a particular BT device, so I stopped in. After waiting for around 15 minutes for staff to page someone in the ‘mobile’ department — a salesman/​installer arrived. He identified himself as ‘Dave’ and claimed to be ‘master certified’ in car installations — he was one of 100 or so people with that level of certification in the US.
«Okay,» I thought, «he claims to be an expert, I’ll listen to him.»
He upsold me to a more expensive BT unit than the one that was on sale, saying that would be a better fit for my car. I thought about it, read the boxes and agreed. It seemed to have more connection options.
So I bought the Parrot MKi9100. At that time, it was around $ 300+. I also purchased a very expensive RADAR detector and a remote kit for that as well.
So the installation: after working on my car for a couple of days, I received a call from Dave stating that BT kit would only work in my car if I were to purchase a $ 200.00 wire harness. lol.
By the way, He charged me $ 500 just for labor. He also claimed to have performed this exact work on vehicles like mine — and «not to worry, because we are fully bonded. If anything goes wrong, just let me know and I will make it right» he told me.
So I ordered the $ 200 wire harness. I got my car back — things seemed a little off… the BT device would not pair correctly, the display did not read accurately and some other glitches. But it did play music, and that’s what I needed.
The installation was supposed to come with a lifetime warranty on workmanship. I’m getting to that now…
From the day I got my car back, I noticed a slow electrical drain. If I did not start the car for a few days (I had a truck as my primary vehicle) the battery would be completely drained. I brought this concern to Best Buy and Dave, and was told it was a problem with my car — that Corvettes have charging problems…– completely made up nonsense.
Instead of taking responsibility, Dave and the management at Best Buy deflected the problem, stating that «All Corvettes are known to have charging problems.»
A little red flag? lol. I knew at this point they had my money, and they were not planning on remediating the problems they created.
I called my dealership to have the current drain identified — but in the meantime… I just kept an eye on the charge level. I went to Kmart and purchased a battery charger that I kept on ‘trickle’ when I didn’t drive the Corvette for a few days. The dealership would need several days to work on the car… so …
A few weeks after the installation, I drove the car for a planned vacation. And that’s when the fun began.
The 3^rd day I was on vacation — the BT device broke down and because of how Dave and Best Buy wired it — it kept my car from starting (!!!) I could not start my car, because the Bluetooth device was wired improperly.
I called Best Buy — asking for Dave or anyone from installation to tell me how I could ‘turn off’ the BT device so I could start my car… what I was told, was it can not be turned off. lol. He told me to bring the car in — kind of tough when I’m 1,000+ miles away. Finally, I walked him through what I needed — to disable the device — I ended up having to open up my fuse box and pull a fuse to disable the BT device.
In the end, it turns out Dave never installed anything like that on a C6 Corvette — and my car was his lab experiment that went bad. But instead of standing up and saying ‘Sorry I made a mistake. I know it put you in a very tough situation while you were a thousand miles from home,’ Dave told his managers that it was all my fault… he did nothing wrong.
When I called the store to get a refund — none of the managers would talk to me. I ended up complaining to Best Buy corporate, and they gave me gift card worth about ½ of the labor cost, that I paid… for something that never worked. The RADAR detector’s remote is also broken — that was installed there as well.
I found screws that were never ‘screwed back’ into their correct holes.
The installation fiasco also caused problems with my car going into ‘accessory mode’ when I would turn off the car. It was intermittent, but if I were to come home at night, and the car would go into accessory (and not turn completely off) then by the morning the battery would be dead.
The dealership identified this as a problem with the wiring that Dave created.
Dave is an install tech who reminds one a bit of Radar from MASH. An FYI in case you meet up with him you’ll know who he is.
It wasn’t just Dave who is the problem — it’s their entire hierarchy. Not one of the techs nor any of the managers had the courage to say ‘I’m sorry, and here’s how we will fix the problem we created.‘
You’ve been warned about this store. Shop at your own risk.

the service at this location is pretty good. Took some time to find help, but
they pointed me in the right direction.
pricing is kinda high for a place called «Best Buy»

Already a poor shopping experience, Best Buy’s Fairlane location lowers the bar. Worst stock I’ve seen in awhile & regularly sells out of new music/​movie releases within a day. Don’t waste the trip unless you’ve confirmed availability with online or by phone.

I have no complaints on this Best Buy. They seem to have a decent amount of employees on the floor and the checkout is always speedy.
Otherwise, it’s a Best Buy. Most of their prices are a lot higher than what you can find online, unless they’re having a good sale.

15% «restocking fee» when you return a purchase.
Scamy McScamagain.

I love Best Buy and shop there on a regular basis. The Best Buy in Allen Park is the only one I’ve been to and wanted to just walk out. The sales people really do ignore you at this Best Buy. I live near there so have been in a few times to buy small items, but the last two times, I’ve needed assistance and had to hunt it down — awkward when you feel like you’re bothering sales people.
My last visit to the Allen Park Best Buy had me searching for a GPS for a road trip I was taking that night. I’m sure I could have gotten a better deal online or whatever, but my GPS screen had broke earlier in the day and I was in a hurry. Found the GPS section at best buy, found a GPS I wanted within 5 minutes, then looked around for a salesperson. Finally found someone who told me «I don’t work in this section. I think that guy over there does.» The man pointed in a general direction near the computers, but not at anyone specifically, then walked off. When I walked over to the computers, I was again told that they didn’t work in that section — no «Sure, let me help you find someone» or anything of that like. I finally found a guy, who happened to be nice, who had a key to the GPS section, but this was 45 minutes later!
I got my GPS, then asked a girl near the cell phones if they had a car charger splitter that would allow two chargers in one car charger plug. Sure, I know my terminology was off, but the girl told me to wait, as she had to finish her conversation with her work buddy about «who’s going to take my shift tomorrow — I don’t want to work hungover.» So after I finished hearing that conversation, she told me no. Then she went back to her conversation. Sweet — thanks a lot, lady! I did find the charger I was talking about online, on the best buy website, so I’m sure they also it had it in the store (wait, it says on the website that they do!). Why do they even pay the salespeople at this store if they aren’t going to sell your products?
Best Buy has everything, so sure I’ll still shop there, but I’ll make the drive out to the Novi Best Buy from here out and suggest anyone else does, too.