The UPS Store

Best customer service! The guys are always so nice and friendly. I love that they don’t nickel and dime every single return, they don’t charge for the label for Amazon returns. I’ve been there many times usually with Amazon returns or AT&T returns. I just love the guys who work there, their attitude and their willingness to help.

I have never had a more pleasant experience over the phone with a business before in my life. I have a mail box at this location and I called to renew it. Patrick assisted me over the phone and he was very nice and patient. Awesome experience!

Why is it every time I try and use a different UPS I get totally different pricing when shipping the same package to the same address every time? Im done with these joke of UPS stores. FedEx going forward. I can get overnight pricing cheaper than UPS 2 day.

I’ve had my mailbox here for 4 years, and because of the people who work her I look forward to coming in every time. They know the names of their regulars, they are proactive looking to help at every chance, fast and friendly service.

If I could give 10 stars, I would. They are awesome and deserve it! A zillion times better than the post office. Post office pretty much sucks. The super friendly gentleman who helped me at this store, repackaged a huge box I had brought in to save me money on shipping. He didn’t charge me for any of the packaging supplies and was able to send my package overnight for less than the post office would charge for a week long ship. Did I mention that the post office wanted to charge me for a tiny piece of tape last time I was there? And just called to see if they had holiday stamps, and of course they do! No lines, friendly service and great prices. Thank you UPS store! You guys are the best.

Extremely friendly and helpful service here! I came with 2 packages to drop off and needed to tape on my labels. Had my own tape and all but the worker offered to tape it up for me. At other places, I’ve had someone give me an annoyed look. Not here! I totally felt like I was an appreciated customer. Would totally come here again next time!

Can’t believe I’m writing a review about a UPS store but have to tell you –this place is fantastic! No matter what I need done it’s completed quickly, efficiently and courteously. I wouldn’t think of going anywhere else. In fact, I’m headed there again, this morning. Kudos to all of you at the Aliso Viejo UPS Store. You deserve it!

Fast, friendly, competent, reasonably priced services EVERY TIME! Easy choice to come here over any other option. Shipping, mailing, printing, scanning, faxing, whatever it is you get it done fast and you simply don’t stand waiting. Thanks guys.

I signed up for receiving my passport at The UPS store without knowing that I need to have an account in order for them to receive packages/​mail on behalf of me. The site where I paid to be couriered didn’t warn me such. Anyway I receive a call from the UPS store checking if I have an account with them. Once I told them my situation they said it should be fine.
Another time I had to ship them my cable equipment return. They were detailed and fast in processing the request.
They do have notary service available.

I didn’t think I would write a review about a UPS store, probably because I wouldn’t think to read one either. It’s one of those places where you don’t care what happens, you go there, ship your stuff, done, moving on with your life. But here every time I came they were very nice and helpful, even when they didn’t need to. I drop mail most of the times and ship things now and then. They always went the extra step and double checked the weight to make sure my label is right and stuff like that that gives you extra assurance and it doesn’t cost them anything anyway! Way to go and happy to see there are people who care about your experience and they do things even when they don’t have to, just because it adds up and will make a difference sometime!

Been coming to this location to send out packages for the last 3 years. Every single time, it’s a quick in and out deal. I love how pleasant and efficient the staff is. Always a pleasure doing business here.

Great place for quick and easy drop offs. Located right next to the hub so you know that you’re packages will be sent out as fast as possible.

Super quick and easy to send a package here. Place smells great and the staff is very friendly.

Great service! Had to return something and I thought I needed to buy a padded envelope, but they gave me one for free and sent it on its way. I give them 5 stars! Go UPS!

Missing star only because the place can get really crowded at times (thought about it. They deserve 5). Other than that I’m very happy with the service I continue to receive here. I have a mail box here and I often ship packages nationally and internationally.
The staff are always on top of their game and they know exactly what to do. I would definitely recommend others to give it a shot.

Excellent service! Love this UPS! Right when I walked in I was greeted right away and taken care of. And a bonus they have good looking employees :)
Love love love the speedy service and polite employees.

I hate shipping items, and I mostly hate the post office, so here we are at UPS! It’s close to my house, and the staff here is really laid back, helpful, and get you in and out! It’s a little bit more expensive than going to the post office, but you pay for the convenience. I like that I can go shopping at Ralph’s then hop over to send something out.

Having previously had a Po Box with USPS for over 12 years this is far a night vs day difference.
The staff is amazing, they treat me like family and I love the immediate email notifications when a package arrives.
The maximum wait I ever waited to pick up a package is 5 min. However at USPS I used to wait an hour or more to get any package.
I like the fact that this is a physical address location, so it makes it very appealing for any small business.
My only complaint is the cost is much higher, but again look at the level of service I now get. AAAAA +++++

Wonderful, helpful staff. This store is night and day compared to the Fedex Store on La Paz where you feel as though you are an imposition the minute you walk into the door.
You are always greeted with a smile, quick service and their packing service is flawless.

I made the mistake of going into FedEx down the street from these guys. All I needed to do was ship a return package from Amazon to Chino. Had my label all made up, package all sealed… FedEx had me filling out forms, waiting in multiple lines. I was probably in their store for about 20 minutes. Who knows, if I waited another 20 I may have still been trying to ship my package at FedEx.
Instead, while standing in the FedEx store, watching some of their employees helping customers and others just standing there. I typed UPS Store into my navigation on my cell phone and was directed to this store.
Well, I walked into the store and was greeted nicely and almost immediately helped. The man helping me just typed my info into their computer and printed out one of their labels. All I had to do was stand for a minute there and pay.
Thank you for keeping this simple for us. I mean it’s not rocket science. I don’t see what’s up with all these forms that FedEx makes you fill out (why they can’t just type the info and print it out) or why they don’t care if a customer is standing around in their store.
I will continue to go to the wonderful efficient UPS store and steer clear of FedEx.
Thank you guys again.