The Home Depot

This Home Depot provides outstanding customer service. I went in last minute to purchase a grill I found online in-​store after ours broke last minute. Sam dropped what he was doing to go find the grill in receivables for me and took it up checkout and out to my vehicle. I own a Volvo V70 wagon, with the back of the wagon always filled to the max, that day was no exception. Sam and Theo somehow managed to fit the grill into my backseat without damaging the grill or my car, all with a smile. These guys and the cashier were beyond helpful! Thank you! Our store cookout will go on because of their help!

On Line ordering for in store pick up should be easy and fast. At Hybla Valley Home Depot, it is slow and horrible. Worst customer service desk I’ve experienced. Don’t order and pick up here. Let’s put them out of business and maybe they will change the leadership here.

Incompetence is a hallmark. I try to buy online to avoid going in. The level of frustration is mildly more bearable.

DO NOT USE FOR KITCHEN REMODELING!
I am trying to work with this Home Depot for cabinet refacing and they are making it impossible. I placed the order two weeks ago and am trying now to reach someone to check on the order status. Live Chat doesn’t work. No one answers at the store. The MyInstall website cannot find my order. Calling the toll free number on the website has resulted in four transfers so far. Horrible customer service. And this is just to get an order status.

We attempted to buy a dryer today (father’s day). We knew which one we wanted and would have been an easy sell. There was no employee in the appliance section. when i asked the woman in the «design» section (which was like cabinets and counters) she was quite rude about me needing to go to the front of the store to ask the service desk to find an appliance employee – as though i was bothering her trying to buy a $ 1000 appliance. I sent my husband to the service desk, there was no one there. I ran into two employees in aprons and aksed if they could help and the one man attempted to call the guy who was supposed to be in appliances and he could not get anyone on the phone. Im not sure why that guy or the guy he was chatting with who worked there couldn’t help us. Needless to say, if you need to go to a home depot and need an employee (so any big purchases) go to the one in springfield, it’s not much farther and they have many more employees who would be happy to help you.

Don’t even bother ordering on line to pick up at this location.
I needed some pendant lights for a client and I confirmed that hey we’re at the store by phone.
I was at the Service Desk for 25 minutes, employees passing by and avoiding to come and help, the line started growing, employees kept saying someone was on the way.
Finally after other 10 minutes, young guy tagged as Isac came rushing and took charge with an outstanding attitude, did take care of the situation very well and is the only reason I’m writing this review today.

Bought a couple items online and chose to pick it up in store. There was only one person working in customer service and only one person ahead of me. I stood in line for 20 mins. Really poor customer service. Employees didn’t care how long they had their customer waiting in line and showed no interest in speeding things up.

DO NOT BUY BLINDS HERE.
March 8: I visited the store, to consult with someone about blinds and schedule an appointment for window measurement. This experience was fine, except I was told the total cost for measuring the blinds was $ 50 and the total cost for installing the blinds was $ 118. This has turned out to be a half truth.
March 17: window measurement occurs. This experience was fine, except the gentleman would not give me a copy of the measurements I paid for so that I could determine which blinds to buy.
April 4: I visit the store to learn to determine what my measurements were so I could determine which blinds to buy. After spending about 10 minutes with a sales associate, she told me she could not help me, that no one in the store could help me, and that I’d need to come back the next day. I explained that I could not come back the next day and was told someone would call me.
April 5: A «blinds specialist» called me to try to upsell me on custom blinds. I said I’d have to think about it and would call her back.
April 8 and April 9: the blinds specialist and I played phone tag, but at no time would she give me an extension. Each message left the Home Depot main number, and so I’d have to go thru the menu and get placed on hold each time to get transferred to the blinds department.
April 10: The blinds specialist had left a message saying she would be off work, so I didn’t call.
April 11: The blinds specialist had told me she’d be back at work, so I called and left a message for her. When I called back several hours later I was told she wasn’t working. I was transferred to someone else, who told me if I came to the store he could help me. So I traveled to the Home Depot for a third time in just over a month. At the store I was told I could purchase in stock blinds and have the installer remove slats, but that this would cost me $ 20/​set of blinds (in addition to the $ 118 installation fee). Then I was told that removing existing blinds would cost me $ 7/​window (in addition to the blind installation fee). I purchased the blinds but said I’d have to think about the installation.
April 14: I called to pay for and schedule blind installation but couldn’t reach anyone in the blinds department.
April 15: I got a call from Home Depot, but I was in a meeting. I returned the call 5 times before I was able to reach a live person to talk to about blind installation. I asked for removal of 2 sets of existing blinds, removal of slats from 3 sets of new blinds, and installation. The association again tried to upsell me to get slats removed from all 6 sets of blinds, but I finally insisted on the service I wanted. When he asked how I was going to pay and I said gift cards, he said that wasn’t an option. I asked why not, and he said he’d have to check and put me on hold. Then he came back on the line and told me I could pay with gift cards, but someone else would call me to arrange that. A few hours later, I got another call from the store, and a woman took my gift card numbers and said she’d email a receipt and that someone would be in contact to schedule the blind installation. I haven’t received a receipt yet and blind installation has not been scheduled.

This is a clean store but the employees are unhelpful. It’s reasonably organized, but Lowes has better wood. So if you know what you want it’s good but it’s not great if you need help. For help, try Seven Corners.

Vastly improved customer service from the last time I was here. On my most recent visit, every employee greeted me and asked if I needed help. All of them were able to provide effective assistance (I was wandering all over the store trying to find things)

I’m just stunned by this place.
Where is management? Does anyone care?
50% of the plants are either overwatered or completely dead dry. That’s money you guys are losing, probably doubly so, since customers won’t come back if your inventory is terrible.
I was here with my two small children. We had several plants and two bags of soil, 40 pounds each. At no point was I offered help with anything. Okay, fine. Was rung up and discovered the woman charged me for three bags of soil. I explained to her that she had rung me up for three bags. First, she argued that she had done it correctly. I said no, see, I have one of each type. This receipt says 2@ $X.xx. After arguing my point with her for a bit, she concedes, then mumbles that I’ll have to get a refund inside at customer service. So I haul the cart (with 80 pounds of soil and 30+ pounds of kid, plus a bunch of plants) into the store. The greeter by the customer service desk is nice and apologizes. So, I give him a bunch of stars. I got my $ 4 and change back at the service desk, then hauled the 110±pound cart to the car and loaded everything by myself.
You can do it.
You can buy overpriced half-​dead stuff here.
We’ll stand there and watch you struggle.
Gah.
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Good selection. The usual Home Depot.
My god, though, the employees are rude. Was in there with my toddler (in a cart), and not one person greeted or acknowledged us. Went to check our in the garden section, and the woman said NOTHING to us before scanning the merchandise. What the hell? Meanwhile, the indoor employers are yelling and joking to each other like they’re meeting up in a bar.
Holy. At least we bought what we needed.

Your Slogan
«You can do it, we can help. That’s the power of the Home Depot.»
«More Savings, More Doing, that that power of the Home Depot.»
I’m sorry home depot. I haven’t really saved that much and you really haven’t helped me. I walk in, I am greeted by someone who asks me if I need any help. If I dare say no, it begins like the Matrix. Take the Red Pill and we’ll let you wander the store aimlessly until you forget what you are looking for. Take the blue pill and we’ll direct you to an aisle for you to search for it yourself.
What if, Home Depot, just what if I am looking for something so obscure, so rare that it only have one function. I mean, I showed you what I was looking for. It can’t be the only one of it’s type in existence. It was a light bulb for the dryer. Yes, I’m obsessed with looking at my clothes several times to see if they are dry instead of just feeling them. It does allow me to heighten my sense of touch and perhaps later I can don a skin tight red suit and fight the crime of Hybla Valley as the costumed hero named Dryer Devil. But no… right now I want to see my clothes.
I digress.
I get sent into your light bulb aisle. They have bulbs for every purpose. I look at them all which takes me quite some time. Then I compare the bulb to others in its general type, aligning connectors, looking at wattage, looking at the thickness of the filament making sure they look exactly like the original. That too takes me a bit of time. If it wasn’t for the nice young man that walked in and helped me, I would have never found it. He told me that his father left home years ago searching for that same bulb but never came back. Funny how that young man resembled my son… OMG! I’ve been here for 10 years!!!
Ok, maybe the last part was fictional… but you get my drift. HELP US Home Depot.
Or at least hire my son in 10 years.
Your New Slogan
«You can do it, if you have a few years to spare. We’ll watch. That’s the Power of the Home Depot.»
«More wandering, more meandering. We know you aren’t leaving empty handed. Home Depot»
Drops the mic.

Standard Home Depot! No frills here! It was clean! No one offered assistance, but that is average for stores like this! The guy needed some tools for work! He found exactly what he needed without any assistance from the folks working here!

This is our local neighborhood Home Depot, which on occasion is our best for «certain» items… but not always. Always cross check between Lowes and the local hardware shop.
Recently, we decided to get some estimates for a few pressing projects in our house, which are overwhelming our basic handyman skills. When it comes to customer service, apart from returns on minor items (which they’ve always been good about… but we rarely do just so you know), getting assistance that is knowledgeable is rare. On this last transaction, we stopped by the flooring department to inquire about the estimates. They require $ 35 to come measure your floor and any other tile project surfaces. That appointment went well.
Then we had to return to the store to «pick» tile before we could even get an estimate for the labor. Another long time at the store (only took me 5 minutes to pick tile) but had to wait for the system and the process (calls to two or three other folks who actually work up the estimate). Finally, while we waited for those folks to do the estimate (it’s been about an hour at this point) we think we’re almost done. So we head over to Kitchens (where you need to go if you need a tub installed (as we were looking to redo our bathroom). We were then told we should have gone there first because there’s a different contractor who does this (who does not require $ 35 measuring fee). We were very upfront about all that we needed to do and the flooring folks had totally wasted our time and money because they didn’t know about this «oh it’s new» program.
So we book another appointment so this other contractor could estimate the entire project as a whole… and we were stood up twice. Two separate appointments! The first missed appointment I was told had never been confirmed. So when I booked the second appointment I called in the following day and made sure we were confirmed. They stood me up again even though we were confirmed. But since that was free I figure all we’ve lost is precious hours of our life and clearly Home depot does not want our business.
Figuring that since we’d already paid $ 35 we would return and get the quote for the rest of the projects the flooring folks could do, so it wouldn’t have been a complete loss. It took another 1.5 hours, but I finally have some sort of quote… it’s not very coherent, and it expires within three days! I can’t say if it’s a good deal or not since this is our first quote, but the experience was bad enough that we’ve decided it would be easier to just patch up our bathroom and learn to tile ourselves than deal with Home Depot. Now I’m moving on with my life. We will figure something else out or go somewhere else.

same olé same olé

My recent experience at this Home Depot location was to order «Barn Door» hardware form my home. The milwork specialist, really did not question me when I told him what I wanted (which was nice) he simply placed my order, he had to call the manufacturer and it took 20 minuets or so, but I got the item that I needed ordered. I was very pleased with that part of the experience and would be giving 5 stars if all else went fine.
My issue came when it was supposed to arrive, it did not — it had not actually been ordered and I’m not sure who or what failed. I know I had to do a lot of calling to get an answer and to get it back on order.
Again when it came time for its delivery it did not arrive. This time it was a shipping issue, It arrived 4 days later. Again I had to call and call to figure out where the item was. I wish they where more proactive and just notified me.
Overall I like this store and the employees. I was upset with how much intervention from me that was required after the order was initially placed. I’m thinking without my constant calling, I would still be waiting for my hardware.
3 Stars

I had to wait a couple days before I wrote this review because I was, and still am, absolutely livid. I ordered, via telephone, approximately $ 1440 of fencing and fencing accessories to be installed by my contractor. I originally called on Saturday, October the 5^th, and asked them to deliver the fencing the following Saturday.
I called back a few hours later after realizing that it would probably be better for them to get started on the fencing as soon as possible. Consequently, I rescheduled for Tuesday, October 8^th. I was told to call back on Sunday to find out what time it’d be delivered on Tuesday. My bad for getting caught up and forgetting to do that because that probably would have saved me some angst.
Imagine my dismay when I’m getting ready to walk out the door, on the way to an appointment, on MONDAY morning and there is a huge truck loaded with the fencing and concrete. Um… what?! The delivery guy was very nice so I didn’t unleash my fury after he said that it was marked for delivery on Monday. Fine. Not his fault. He was just doing what he was told to do.
Apparently, Home Depot called the contractor (but not me even though I also gave my number) and he very thoughtfully rushed over to my house to meet the delivery man. I, however, had no idea what was going on. As I’m getting ready to get in my car, the contractor tells me that the order is missing the nails. I was very confused because the nails were on the quote, and should have been included in the order. !@#$%^
On the way back from my appointment, I called Home Depot to complain. The delivery manager had left for the day. But, the gentleman I spoke to was able to tell me that they were out of nails. Ok, but I paid for them. So, you just delivered an incomplete order and didn’t think it important to tell me or, at least, the contractor? The nails are kind of an important part of the fence installation. I’m just sayin…
Guess who is never shopping there again? This girl. And, another good thing to know for the military people out there: Home Depot caps the military discount at $ 50. So, even if your order is over $ 500, it «don’t matter to Jesus.» (Big Lebowski, anyone?) You just get 10% of $ 500.

Pretty standard Home Depot with everything you need. Staff is friendly for the most part but not very knowledgeable. I didnt encounter a lot of them that used to be plumbers, carpenters, etc. they just seem to work there and barely are able to point out where things are.
They do have free classes every weekend if you go on their website that teach you about different home improvement topics which most people dont know about (and most of the staff seemed ill-​informed). Check out their website, it’s at all home depots.
They have a lot of good specials with vendors/​contractors that will install anything, we used for a few things like blinds and always pleased with the result and price.

The worst! Seriously! Went here today looking for some window box containers. Couldn’t find what I was looking for, so a sales associate was paged. Stood there for 10 minutes waiting around for someone to help me. Never again. Much better plants at Hollywood and Vine down the street. Someone actually helped me there…

This is a generally great Home Depot location — well stocked, and mostly great and knowledgeable staff — honorable mentions go to the flooring, paint, doors/​windows, and the floating employees I’ve talked to.
The kitchen people are ok, though none of the several people I’ve spoken to in appliances seem to have any idea what they’re doing. Like — «am I on camera and is it possible that these people actually work here and are not playing some kind of TV candid camera joke?» level of «don’t know what they’re doing.»
But for the most part, a great Home Depot location.