Lowe’s Home Improvement

Very clean store. Most employees are friendly and helpful. Easy to find items.

(Warning: The content in this review is for mature adults. The view and opinion expressed in this review doesn’t reflect the opinions of my family members, Unilocal Friends, Facebook friends or the Holy Cross Lutheran Church of Philadelphia Members.
Parental Discretion is advised.)
I’ve been watching a lot of Making a Murderer on Netflix, so I think that I am little bit influenced by the show as it has a direct impact on my choices and how I feel I am treated when I go into Lowe’s.
This review isn’t about the staff’s personalities or their competence.
This is about how they consistently insist on
Making an Idiot.
Snow Storm Hanson or Jonas is coming. The entire world is panicking because the D.C. metro area is going to get a foot or two.
Ok, I lived in Erie PA and I know a thing or two about Lake Effect snow, so I’m not worried, at all.
I pull up to Lowe’s and I know there will be people running all over trying desperately to get the essentials, and Lowe’s typically has it. Batteries, backup generators, shovels, snow blowers.
I go in because I need a refrigerator light bulb, toilet paper and medium grit sandpaper for my bathroom door because the house settled and the door no longer shuts.
I see the guys unpacking the shovels. Big Monster shovels with Bright yellow blades.
(That is the scooping part of the shovel for all you non shovel aficionados.)
I approach them and ask for bulbs. The guy jokingly tells me that I should wait for spring to plant bulbs.
I laugh…
He then tells me that I have to hurry and get a shovel, because they are selling out fast.
I decline then head for the bulbs. I search and search to no avail.
I ask the light bulb guy, «Where are the appliance bulbs for a mini fridge?»
«What type of mini fridge?»
«I don’t know, a cold one?»
*crickets*
He shows me the appliance section with bulbs. Sons of ODIN there are lots of bulbs just for fridges. I take all of them because I know one may work and I don’t feel like identifying the contents of the fridge in the dark by touch anymore. I almost drank a bottle of Enfamil instead of a sprite. So I see everyone snatching up the shovels… and I ask myself is my shovel at home good enough? I mean, I don’t recall being super excited last snow storm to use my shovel. So I grab one. Then I hear a woman grab one as well and she comments that hers is wobbly and she finds another.
Well I’ll be darned. My shovel is wobbly, around the shoulder. (Again, part of the shovel)
I grab another… the grip is a bit loose. By the time I am done, I have 3 shovels with 3 different problems. OH, and I didn’t get a cart because I didn’t plan on getting all this stuff.
I see other people going for the Ice Melter as well. I ask the clerk for directions to the stash.
He informs me that they are out. I also discover that they are out of shopping carts too.
By this time, I’ve spent 45 minutes in the store. I am headed to check out and I see a lonely cart. With Ice Melter. I grab it and put my shovels in it and head to check out.
I hear someone say «Hey…who the (expletive) stole my cart. I have to now dodge him because there is a large can of paint in the cart as well. I didn’t see that at first. I run into the paint aisle. SCORE! Here is where they keep the sandpaper. I just grab some and it’s not the grit I want, a bit too coarse, but it’ll do. I drop off his can of paint and head out of the opposite side of the aisle and he is right there. He was watching me drop off his paint. I froze. He approaches me and asks if this is his cart. I feign ignorance and just mumble under my breath. He takes the cart back but barely lets me empty out the bulbs and one shovel. I head to the checkout feeling ridiculous holding a really wobbly shovel and fists full of lightbulbs, with a package of rough grit sandpaper. I check out, head to the car and the flakes are falling. Traffic is a mess and immediately after I get home I run into the bathroom. Drop the shovel, which falls over and prevents me from closing the door, start Unilocaling about my Lowes experience. Then I realize I forgot toilet paper. I am sitting here now… without toilet paper but with coarse grit sandpaper…
Thanks Lowe’s.
Thanks.

Don’t bother with this store.
One of the worse experience I’ve ever had. Reading over the reviews, I don’t even know how they are still in business. My dishwasher broke, so I did all my research online, and headed to this store to order. I thought it would have been quick and easy, but I was dead wrong! Walked into the Lowe’s, head straight to the dishwashing section. There stood 4 – 5 Lowe’s employees talking. They saw me walking up, and standing there looking at the dishwasher. After a few minutes, I got their attention, and let them know that I have some questions with regards to dishwasher and possibly buy one today. They said they’ll be right with me. 10 minutes passed by. Nothing! I went to the service desk at the front, and inform them that I needed help in the dishwashing department. I’m just going to stop here. Just a ridiculous experienced.
I don’t even know which one is worse, Lowe’s or Home Depot. Seem like they have the same rating.

Horrible customer service. The 3 people I encountered to look for a drip pan for under the washer were very unhelpful to include the guy who worked in appliances who sent me to the wrong area. Not going back there ever again.

I had the very very very best customer service experience from a representative that not at manager yet!?? Just talking to this guy from «HELLO» I knew that he was very structured and positive. Lowes has a very big future with a guy like him at the helm. He stated that he has been with the company for 10 years plus!!! If the company cannot see that dedication like I did then we have the wrong leaders! I will always shop at LOWES as Long as Gary Cherry is there !! Great job on this one lowes! Thank you Gary and I hope this is a surprise for you or at least that you get the message mrs. Wilkins

Note: Review for appliance purchases only.
I will NEVER order another appliance from this store.
As a new homeowner desperate to upgrade my 1980s appliances, I have made many trips to this store. So far I’ve purchased a dishwasher, washer and dryer, hot water heater; these purchases were all of course in addition to the multiple weekend trips one takes for landscaping materials, hardware, paint supplies etc. I ordered a refrigerator at the end of September. I received a phone call on October 2 letting me know that my delivery date as pushed back to November 20^th. Today (November 20) I received a phone call letting me know that somehow, someone cancelled my order and the salesman wanted to check with me first before he re-​initiated the order because the delivery would be another month from now. WTH?! Surely I would have noticed if my credit card had been credited and my order cancelled, how did I miss this; I double checked and sure enough there was no credit for the amount I paid nearly 2 months ago for a fridge that I will never receive. Do I get interest on that money you borrowed?!
After trying for 30 minutes to get someone on the phone to remedy the situation, I finally got to chat with an extremely rude lady from the customer service desk. She took all of my information and said she would call back. I will never order another appliance from this Lowe’s store. I have already placed an order for that same LG refrigerator from a Lowe’s competitor that will be delivered in less than a week.

Incompetence and Unprofessionalism met and had a baby. They named this baby Lowes Hardware, Alexandria”. And this baby grew into a foul, hairy beast of ignorance and confusion.
THREE DAYS IN A ROW THEY FAILED TO DELIVER THE SAME REFRIGERATOR.
Helplessness and Despair spread like a disease infecting every naïve new customer.
THEY FORGOT TO LOAD A REFRIGERATOR ONTO A DELIVERY TRUCK.
The workers and even the managers at Lowes Hardware in Alexandria were infested by Deceit, Indifference, and Hostility.
WAITING FOR THE ITEM HAS COST MORE THAN THE REFRIGERATOR.
There was no escape or recourse from the Lowes disaster. The food supplies had rotted and the fetid smell of failure filled the air.
ALL YOU CAN DO IS Unilocal.

Lowes, you have always been there for me. When Mickey and his cousins invaded my house, you offered up the perfect mouse trap to send them all back to the land of enchantment. When I needed rod to hang my antique kimono with style, you came to the rescue ahead of Home Depot and Michaels. And when I needed a scraper to take off some tenacious name tags off my students’ desk, you delivered a ninja like tool equal to the task, a name tag busting device that looks like came straight out of «Guardians of the Galaxy».
At every turn you have delivered five star service, oh Nobel Lowes… then why do you plague me with such archaic self-​checkout machines? Seriously, your machines require multiple steps that no other store’s machines do. I sorry my dear. Lowes, but the whole point of going through the self-​checkout is to avoid inane conversations with a checkout clerk. Yet, here I find myself scream at your Fred Flintstone machine, wondering if a small dinosaur might not be serving as the machines inner workings.
Oh, Lowes, please replace these pathetic examples of automation so that I might once again get my home improvement on.

Six people behind the counter in customer service but only one customer being helped! Really?

When you live in an apartment you don’t hit these stores quite as often (50lb bag of concrete isn’t quite in my wheelhouse) but this place isn’t bad when you need something. You can get pretty much whatever you need here and everything is pretty easy to find. If you’re in South Arlington and need some plants or home improvement stuff this is your best bet.

My experience is like a comedy of errors and ineptitude, but I’m not laughing:
On Memorial Day, I placed a call to corporate to place an order for a grill (this date was selected to take advantage of the 10% discount for veterans). The order was placed and my credit card was charged. Delivery was then scheduled for 5÷30÷15. On 5÷29÷15, I received a call indicating that delivery would occur on 5÷30÷15 (okay, great). On 5÷30÷15 by late afternoon, I had not recevied delivery yet (well this does not look promisng). I called corporate back and they transferred me to the store in Alexandra, VA since the grill is supposed to ship out of there. The associate store manager, realized that although corporate placed the order and charged me for the item, they never acutally ordered it from the vendor on Memorial Day (great job, guys). The associate store manager then graciously promised a 10% veteran + additional 5% discount for the hassle (awesome). The order was placed and I was called when the grill arrived at the store to schedule a delivery.
Fast forward: Delivery of the grill was scheduled for today, 6÷12÷15, however when I called this morning to confirm this, I was told it was going to be delivered on until 6÷15÷15. I was then rudely cut off by whomever I was speaking to and transferred to the associate store manager. I explained to him that the delivery was supposed to be for 6÷12÷15 (I took off work to receive it). He said it was a mistake on their part and that that he would make sure it was delivered today (okay, lets hope this works). I was also told that I would receive a call before it came out. However, come 12:45, there was no call (uh-​oh). Since I no longer place any trust in Lowes’ ability to operate properly, I tried to call to confirm today’s delivery. The word of the day here is «tried» — I have now been on the phone for almost ONE HOUR getting bounced around from operator to operator and sometimes being disconnected completely.
If you are waiting with bated breath about the outcome of my grill delivery, please stay tuned for updates!

Special Thank You to Samuel in your Lowes, Alexandria, Virginia Store.
I wanted to purchase a refrigerator for my home in Alexandria but I was in another State at the time and unable to return home in time for the sale. I spoke to the Lowes where I was and they were very friendly and instructed me to call Lowes in Alexandria to make the purchase over the phone or on line. Honestly, I thought this would be a miracle to get someone to answer the phone and make this happen, especially in the Washington D.C. area. Well, I was wrong… Samuel was a Super Hero.
Samuel took all my information so he could do the research and actually called me back! Wow! Then he gave me all the information about the refrigerator, explained the warranty options and answered my questions. Simply Amazing! Samuel made it happen! I even got a copy of my receipt by email within minutes.
I shopped around at Home Depot, HH Gregg, Sears, Sears Outlet… and this makes the difference… Excellent customer service! Thanks Samuel!

I am sure the employees are nice people but I am severely disappointed with how the flooring for ONE BEDROOM is going. I went in person into the store on April 4, it took 2 weeks to get the contractor to make measurements, today is May 1 and the order for the flooring was only put in yesterday, and the parts won’t be in until May 15. I was promised in person, in the store, that the whole thing would be done in 2 weeks because it was a simple job installing laminate. By that calculation, I would have had the floor done in mid-​April. I will be completely surprised if this is done by mid-​May.
I was also promised that I would get 10% off if I opened a credit card and $ 1 installation during a promotion in April. Now that everything has been delayed, the 10% off is not valid and I’m not getting the $ 1 either. I complained to the manager and she said she would give me 10% off because of the poor turnaround time and customer service. (I was already supposed to get the 10% off!!!)
I would never recommend Lowes Alexandria to anyone. I’m out $ 400. I opened a new credit card for nothing.
I will see this thing through. No step of this process has been enjoyable or acceptable. If Unilocal had a 0 star rating, that’s what I would give them as an honest answer.

This is one of the worst Lowe’s I’ve been to. They poorly advised me on a recent order for a new washer/​dryer and the required accessories for installation. Half of the accessories were incorrect and this required multiple trips back to Lowe’s, a washer/​dryer sitting in my family room for a week, and a few delivery attempts. This was painful to say the least, but eventually resolved.

Sometimes good, sometimes bad. When you can find what you are looking for, this Lowes is great! They have nicer wood than Home Depot, for instance. However, their shelves are often disheveled and you can’t find anything. Worse, employees are not helpful at all! They are the worst employees I’ve ever seen at a hardware store. So with that in mind, if you know what you are doing and don’t need much help, this is better than Home Depot. If you don’t know what you are doing, ask at Home Depot and come make your purchases here at Lowes because they simply have better stuff in almost every case. Parking is easy because the lot in front is enormous. I do not know much about the garden center as I have never tried to visit it.

It is very unfortunate that I have to give Lowes a ONE star, but they are the ones responsible for their contract with XPO Last Mile as their delivery services. I’ve had nothing but trouble when trying to schedule my appliance deliveries. I ordered all my kitchen appliances through Lowes and expected nothing but the best service. My first delivery of just my Microwave was scheduled between 5pm and 7pm and I was told I would get a call 30 minutes prior to their arrival. I took off 3 hours of work just to have nobody show up. I called XPO and they told me that I rescheduled the delivery. I was furious! They rescheduled the delivery for the following week and they showed up an hour past the time window and never called like the said they would. Apparently my refrigerator was «damaged» so Lowes had to reorder it.
Lowes called me to setup my delivery of my refrigerator on Monday for Tuesday. They said I would get a call from XPO Monday night between 630pm and 930pm. Again, no phone call. I called Lowes on Tuesday and they said the delivery was never scheduled. Grrr… so Lowes then schedules my delivery for Wednesday. I ACTUALLY get a call from XPO scheduling my delivery for Wednesday but the time was 5−730pm. I requested an early shipment so I wouldn’t lose my personal time from work again but they said they couldn’t change my time. Had to reschedule again for next week. Got my fingers crossed but I am expecting nothing but crappy service!
I would suggest never using Lowes delivery!!! If you must buy from Lowes make sure you pick it up yourself.

This Lowe’s is the most utilized home improvement box store in southeastern Fairfax County. Not only does it serve the needs of homeowners, but it also sells building materials for general contractors.
The goods and great customer service my husband and I have received are excellent.

Parking = Atrocious
Cost of items = rarely competitive, typically overpriced
Delivery service = PATHETIC, they throw away parts needed for installation
Layout of store = Meh
Staff = Typically disinterested in the folks coming in the door with money, very rarely have I found the staff to be helpful (hence my very generous 2-​star rating)
Lowes = Dead to me… not sure why it took so long for me to reach this conclusion.

The staff was very unhelpful. We asked two different associates where something was located and got different answers– neither being correct at that!!! We did talk to a third associate and he was less then excited to be at work. He hardly talked to us and they didn’t have what we wanted anyways.

This location is our go-​to Lowe’s location! The staff is OH-​SO helpful, and they are visible and quick to respond, unlike the ‘orange-​box’ store known as their competitor. Service is always prompt and we’ve ordered some big ticket items here! Delivery is also quick and the team is always helpful! We’ll definitely be using this location for future purchases!