King Centre Dental

Steer clear! I was gathering cost information for a dental implant. Would not provide price w/​o seeing me. They made out a multi-​thousand dollar service list of unnecessary «fixes». I could not get out of there fast enough to go home and shower off the sleeze. Their specialty… extraction…of $$ from customer’s wallets!

Dr. Clark told me to call him GOD, did oral cancer screening without my consent when there was no reason to I don’t smoke or drink, I paid the 80 bucks for X-​rays and cleaning and exam, I didn’t even get a full cleaning hygienist didn’t want to polish thinks I have bone loss, Dr. Clark said my jaws clicks when I close and open my mouth when it doesn’t, one of the worst dental experiences I have ever had, will never be going back there.

I went to this practice as I had received a flyer for a free exam, cleaning and bitwing extras at a Health and Fitness Expo. Dr. Clark told me I had a crack in one of my molars and it would require a crowne to fix. They tried to get me to buy dental insurance as the cost of the crown was very expensive. I went to another dentist for a second opinion and there was no crack and no crown needed. King Centre Dental wasn’t even going to clean my teeth either as they said I really needed a «deep» clean which of course they could do for more money. I feel they were just trying to lure patients and find problems that didn’t really exist. The other dental office also didn’t think I needed anything but a routine clean. If you go here, get a second opinion with another practice before having any work done.

I am a 63 year old male with a history of dental phobia. As usual when I needed to see a dentist I did not know where to go. You can imagine how apprehensive I was by going to yet another new dentist. Then I discovered Dr. Clark and King Centre Dental. Dr. Clark and staff readily understood my fears and treated me as an old friend rather than a new patient. I have been a patient of theirs for nearly 5 years now and I continue to go back and, for the most part, no longer suffer from anxiety caused by dental office visits. Dr Clark has restored my faith in gentle dentistry. Thank you Dr Clark and staff for your continued understanding and patience!

When it comes to Dr. Clark himself… Well I haven’t had any problems yet.
The front desk staff– They are very friendly when you are scheduling appointments and as long as you haven’t had any billing issues.
Billing– I do medical billing for a living, well my suggestion is, unless you know your benefits very well and feel very confident in questioning the way they do things. DO NOT GO HERE. I have questioned my balances multiple times. They do not know what they are doing. Whoever is doing their billing needs to be fired! I even called with my insurance company on the phone correcting my «estimate» from the $ 1200 they were trying to charge me to the $ 40 I actually had to pay and they STILL wouldn’t do my oral surgery for less than $ 600! Needless to say I went to see an oral surgeon that actually knows their billing and paid the $ 40 I actually owed and NOTHING more! They say they changed their staff but the staff they have now still isn’t doing things correctly! They billed me $ 85.00 from the previous year though I’ve been in twice this year for cleanings and missed out on using my flexible spending accounts for it.
Management–
I have put in two requests to have an office manager call me back and guess what? Still no call! I’m very disappointed because I like Dr Clark but my husband and I will be leaving this practice!

I’ve tried to reach the billing person twice already to find out why I was charged. Each time, the receptionist took a message and said the person would get back to me. No one followed up. I also had to return twice to the office (taking time off from work) after a filling because my bite was off. I’m not used to the lack of professionalism and failure to return not one, but two messages!
I was also recommended testing for treatment of a condition that I did not really need. VERY disappointed with my experience.

I had a great experience at King Centre Dental. The staff is very friendly and is always there to answer any questions I might have. The Hygienist are nice and knowledgeable. Dr Clark and Dr Gore are great doctors and really care about the patients. The dental work I receive was outstanding and look forward to coming back to King Centre Dental for all my dental needs. Thank you.

just switched dentists and guess what??? king centre wants a $ 35.00 duplication fee just to send my records. i cannot stress enough that this is the worst experience i have ever had dealing with any establishment. do not walk, run away from them!

This place has the worst customer service of any dentist’s office I’ve ever been to, and I’m pretty sure the staff is racist. I arrived 15 minutes early only to sit and wait… and sit and wait… then wait some more. Now, I never expect to be seen on time, but when I saw a black man stroll in 5 minutes past his appointment time and they took him back right away, it made me wonder. «Coincidentally», the entire staff is black (with the exception of the front desk clerk who’s Asian). At any rate, this place has the nerve to charge $ 30 – 75 if you don’t cancel your appointment at least 24 hrs out, but they don’t care at all about making you sit and wait for 30 – 45 minutes past your scheduled time. When I called and scheduled my appointment, I explained that I was thinking about having some cosmetic dentistry done; I was scheduled for a Monday. When I finally got seen – well past my scheduled time mind you – the technician tells me that their cosmetic dentist only works on Fridays! She said she’d have one of the orthodontists take a look at me. After waiting for the orthodontist for 10 minutes (by this point I had been there about an hour but hadn’t actually accomplished anything), I got up and left. I told the lady at the front desk that my days are busy – most peoples’ are – and that I had other things that needed to get done that day. She didn’t apologize on behalf of the office, she didn’t make any attempt to reschedule me, she didn’t offer any sort of condolensce or perk to keep my business. I was stunned by this experience. I would not under any circumstance use this dentist’s office. There are plenty of other, more professional dentists in the area who actually understand that the patient’s time is just as valuable as the staff’s.

I went to Dr. Clark so I could get my teeth cleaned and for him to check out my wisdom teeth to see if they needed to be removed. I had an okay experience getting my teeth cleaned. However, I was told he could take my wisdom teeth out because there was an oral surgeon in office. The day of the surgery the oral surgeon numbed my mouth and took out 1 of 4 wisdom teeth. Later Dr. Clark came in to remove the remaining wisdom teeth. I sat in the chair with my mouth open for 2 ½ hours while he fought to remove my wisdom teeth. Mind you, I was NOT aware that Dr. Clark would be apart of this procedure. The recovery was absolutely horrible, I exchanged stories with others that I knew that had their wisdom teeth taken out before and their stories were no where near as horrifying as my experience. A year later the left side of my mouth is still numb, I cannot taste on that side of my mouth. It makes me wonder if my wisdom teeth even needed to be taken out at all. This was by far the worst experience of my life. I wake up every morning wishing I could taste and enjoy the beverages and foods like I used to. They claim that comfort is a high priority, obviously my comfort wasn’t a high priority.

Dr. Clark was great and very personable. He was fun to talk to, and made me feel very comfortable about the fact that I needed a root canal. He kept telling me that it didn’t have to be as dramatic as people make it out to be, and he was right. It was a little uncomfortable, but the great dental assistants made me feel at ease during the procedure, and beforehand, the office manager explained all the costs upfront and clearly, and I was given a copy of all my fees.
The overall atmosphere was relaxing, and they play jazz music throughout the office and every single wall has at least one piece of art. The lobby has glamor shots of actual patients that Dr. Clark has seen.
The only reason why this is only 4 stars is because it was a little hard to find, at first and I was late to my appointment. Google Maps has it in the wrong location, but for future patients, it’s in the «Cubic» building.