Kohl’s

As Kohl;s stores all carry the same products, this location is just like all the others. The sales are always good, especially the 30% Off Sales, plus $ 10 Kohl’s Cash for every $ 50 spent. Again, same as every other Kohl’s location. What makes this location a 4 Star is the ample parking, the convenient location, the neatness of the store merchandise, the cleanliness of the dressing rooms and the friendliness of the staff. When I need something from Kohl’s, this is the location that I visit.

We live shopping here. They have great deals and if you get a kohl’s charge card you can get extra diacounts. They are good about service and have a good selection. They always have ample parking except on black Friday.

If you are going in for a simple normal purchase, I am sure that this Kohls would be perfectly fine and would warrant a decent review. If you are doing anything more, my guess is that they will be absolutely useless.
I went into this Kohls on a Thursday afternoon to purchase items for a good friend’s bridal shower that was occurring that weekend. I checked that the items were available in store before going, got to the store, located said items and made my way to the service desk where I presumed someone would be able to help me.
I got to the desk and there was a line. Whatever, that’s okay with me. I waited in line, got to the front only to be informed that the service desk could not credit an item towards a registry. I was directed across the store to the single working registry/​order online/​price check kiosk (there was one right next to the service desk but it was non-​functional).
I arrived at the kiosk and a woman was using it to order items online with the help of an associate. She was unsure of her purchases so the associate offered to let me go in front of her. I loaded the registry and asked the associate what to do next to which he replied he didn’t know. He radioed for assistance and was told that purchases could not be made at the kiosk and had to be made at the front register.
I proceeded to the front register with the registry number in hand. It turns out that the front registers need a physical barcode to scan, something that the registry loaded on my phone was incapable of doing. I was told I had to go back to the service desk and get a physical print out of the registry with accompanying barcode and then come back to the front to purchase the item with the barcode in hand but according to the service desk individual, the last time she had tried to print out a registry it did not work properly. According to the individual called in to help with the registry problem, the only option was to purchase the item and then call an 800 number to have the item credited towards the registry (no thank you). I went back to the service desk where there was an employee (possibly a manager?) who knew what he was doing and was able to sort the entire thing out within about 3 minutes with the registry number and the upc codes of the items I was purchasing.
All in all, it took over 30 minutes from when I arrived at the service desk the first time through having my problem solved. If you are going to have a registry, your employees need to be trained on how to processes a registry. If you aren’t going to spend the time to properly train your staff, you have no business running a registry unless you make it an online only service.

Their customer service is the worst. The manager called Maria is, surprisingly, disrespectful. You need to be Spanish to a get help from her. They need to to seat her down and teach her how to manage before making her a manager. Will never go back there, even maybe any Kohl’s anymore!!!

Having a Kohl’s charge card is helpful… lots of heads-​ups on sales and frequent discount days. But I think what amazes me most is the neatness of the merchandise. I don’t think I’ve ever been in the Kingstowne store when everything wasn’t neatly displayed. I think they have a great variety of styles, etc. of women’s clothing, in particular. And, I think what speaks best regarding customer service is their exchange/​refund policy. Never a question, they just quickly process everything and I’m on my way. I’ve gotten some fantastic deals there, and I’ll continue to shop there.

I’ll admit it, I’m really not a fan of Kohl’s. I find the entire shopping experience to be soothingly boring. If I wasn’t in need of something white to wear (which I later returned) I never would have come here. Kohl’s is like a cross between Sears and Kmart with the service of Walmart. In their defense they do offer pretty decent sales but honestly that’s where it ends for me. My last visit was to return a skirt that I’d purchased and didn’t wear. In the process I came across a Hello Kitty charm (for Pandora bracelets) and was very interested since the sterling silver piece of jewelry was marked down from $ 125 to less than $ 40. I thought everything would be a breeze in regard to the exchange. Unfortunately, I didn’t know that you couldn’t return an item and just pay the difference of your current purchase. Well I found out that day. I didn’t even know that they had a different area (customer service) for returns. After I’d returned the skirt I wanted to go ahead and get the Hello Kitty charm. Since I’d previously checked in I saw that I could unlock an offer for an additional discount. I asked the lady at the counter if it would work and she stated she didn’t know what Unilocal was but if the offer had a barcode then yes, if it didn’t have a barcode she wouldn’t be able to give me the discount. Unfortunately, the Unilocal offer didn’t have a barcode. The lady at the jewelry counter told me to check some discount site and print off a coupon and come back. Honestly, that kinda irritated me. I mean, she saw the discount and it really wasn’t my fault that there wasn’t a barcode. Nonetheless, I thought the price of the Hello Kitty charm was a great deal and I decided I would come back with a ‘true discount’ that had a barcode attached.
Luckily, the next day I received an e-​mail from Kohl’s that had the 20 percent offer (with a bar code). On Saturday I decided to go and get the Hello Kitty charm. As soon as I got to the jewelry counter there was a person being helped. I waited, and waited, and waited. The lady behind the counter (Ursula) acknowledged me and asked if I needed something. I said yes but it was in the counter. A bit later a woman (Maria, I’m assuming she was a manager) walked up and Ursula says ‘Maria can you help her’, Maria’s reply was ‘I’m going to lunch’ she didn’t even look in my direction or acknowledge me. I heard Ursula mumble that she hadn’t even had a break yet. A little bit after that another woman walked up. I say it took about 10 minutes for Ursula to finish helping the man. However, after Ursula finished helping the man she turned to the woman that came after me. I had to interject and say excuse me, I was here first and would like to be helped, I am not sure what was going on in her mind but I was really about to be p*ssed. Nonetheless, she helped me and I purchased and was on my way out. As you can see I HATE KOHL’S and the customer service, or lack thereof!!!

clearance racks are a huge treasure trove of finds. especially jeans and pants! great plus-​size section, too. I like Kohl’s, because they have the good basics for work and casual wear, and they ALWAYS have sales.

They had some broken merchandise on display the day I went to their store. The damaged part of the glass seashell I touched was faced away from me, so when I grabbed it to look at it, I got a cut on my finger. *picture included* The customer service employee’s reaction was «Oh. I’ll take from you.» I had to ASK them for a bandaid and some alcohol. They did NOT offer me any first aid when I showed them my cut. The employees also seemed unprepared and lazy when it came to assisting me with a purchase. I asked them which pillow top in the shelves was the same as the one that was on display. I asked two employees at the same time and they both had no idea how to help me. They were like «Uh… Uh… I don’t know. Do you know? No, I have no idea.» Useless employees! Overall customer service was horrible.

I’ve never in my life been to a Kohl’s where the sales associates cared about who uses which dressing room. On a weekday evening, with a mostly empty store, my friend and I were looking to get in and get out of the store in a timely fashion. We gathered our potential purchases and did a lap around the store. We needed to try a few things on and the nearest room was in the men’s casual wear section. We went in and started changing and a rude associate announced that we were in the men’s changing room.
Again, I’ve never been chastised in any other Kohl’s for this, and it’s not like there are official signs saying each room is for a particular sex. I get it might be inconvenient for the associate if we decided to leave our unwanted clothing, but, that’s part of the job. I have worked in retail! I get it!
The girl proceeded to hover nearby (we could hear her radio) and with one room still open, she had a gentleman come and she told my friend and I to hurry up because someone needed the room. There was another one open!
I cannot believe how rude she was. I understand that maybe we weren’t following the «expected» rules, but, it’s 2014. Boys and girls can change together in one bank of fitting rooms.

Everything was 50% off and they had an additional coupon at the register! What a bargain!

Kohls is awful. I placed an order online and because I had a foreign looking name and placed a high dollar amount order, I got a call asking me to verify some information. Fine, I verified that I had indeed made the purchase but then I was asked how long had I lived at my address and all sorts of other invasive questions that I have never been asked even by my credit card company. Then, I tried to contact Kohls to ask if this line of questioning was standard procedure and I was sent a form letter that not only DID NOT answer my question but also had the gall to ask me to «take advantage of some special offers» Ridiculously awful customer service and I will never be shopping there again.

Overall, I enjoy going to this location. My only gripe is that there often are not enough cashiers available during high-​volume times. Otherwise, I find the store to be clean, well organized and well-​stocked.

Sales!!!

Great bargains, good selection, neatly kept and organized store, non-​insane parking lot.
This is one of the best Kohl’s I’ve visited and the things above keep me coming back. I probably drop in here once every couple months and almost always walk out with something, though not always what I came in to get :-)
Its nice to visit a store with great affordable items that doesn’t look like its been looted with merchandise strewn all over the place. They really do a good job keeping the departments uncluttered with clear signage.

This store continually has great bargains. Whether it is a dress or a pair of boots or even workout apparel, I am always finding things majorly marked down. On my recent visit, I managed to get 3 dresses, a cardigan, and accesories for under $ 80. How can you beat that?! What’s even better is if you get one of their charge cards, they send you coupons every month for an additional 15−30% off of already on clearance items. What tops that? For every $ 50 you spend, you get $ 10 Kohl’s Cash to use in the store towards your next purchase!

Every time I go to Kohls I swear I’ll never go back. Well, I went back last week because I had a 15% off coupon. As usual, the prices are higher than they should be even with the 15% off. I never find a bargain in Kohls. Ever. The store itself is bland which makes the shopping experience bland. I just don’t get it. I got in my car (swearing never to go back) and headed across the street to Ross where real bargains abound.

I’ve been shopping here for several years. This huge store is consistently clean, orderly, and well-​stocked, with helpful employees and efficient service. Most times, even when the checkout line looks daunting it moves along very quickly. On my most recent visit I was quite impressed by the wide range of cosmetics, skin care products, and fragrances they have added. There are often all kinds of coupons and special offers to partake in. Also making me happy: scoring an $ 80 leather handbag marked down to $ 16. Merry Christmas to me!

Right, who reviews Kohls?
(Answer: apparently a lot of people, based on my Unilocal search, but I digress…)
I have a Kohl’s card, so whenever there is a promo going on (15,20,30 percent off) I feel this innate desire to buy something. Thankfully, this sale really does create value-​driven bargains and I have purchased a multitude of items, from work-​out wear, to sold-​colored sweaters, to our black-​out drapes and even small applicances.
This particular location took a while for me to get used to, since things seemed to be arranged differently than other stores I had frequented, but it’s full of friendly and efficient employees (even when the lines are long) and the parking lot is ample.
Oh, and additional bonus for me? I can walk here!

What a great store… we do quite a bit of shopping here. We feel they have great men’s and women’s fashions at a very reasonable price point. I have bought suits, pants, sweaters, shirts. The shoe department is very well stocked.
Last night we bought winter coats for over 50% off. They have a nice selection of kitched items as well as bedding and bath.