Lexus of Albuquerque

Rob is the best service writer! Known him for years & he goes out of how way every time to take care of us.

In 2008 I got a 2003. Well, all I will say is don’t trust LEXUS OlF ALBUQUERQUE. They are bottom feeders. Scum, They lie to your face wile smiling.
The car was a piece of crap.

This dealership has to be one of the biggest rip-​offs in the business. I was new in town and took my Lexus to these clowns to have a routine
service performed without asking anyone for references… BIG mistake.
They not only didn’t do some of the things they claimed to do (like replace the cabin air filter) but they also left two of the lug nuts off one wheel. There are several GOOD independant Lexus repair shops in Albuquerque that put these jokers to shame. A few months later I met the
Lexus service advisor at COSTCO and mentioned what happened. He laughed and indicated he no longer worked at the Lexus dealership because he got tired of hearing complaints from customers about the poor quality and excessive cost of service and repairs.

I took my Lexus to get it detailed and the result was damage to the leather seat. What was unbelievable is the lack of lustrous customer service that followed. First, they fabricated the event that the customer service rep spoke to me before I drove off the dealership. No such discussion took place. What was surprising is that the customer service rep knew that the damage was on the passenger side when I called to report the damage. I take inventory of my Lexus. I know every scuff mark, dent, discoloartion on that car. The damage to the leather seat was not present when I took the car to get it serviced. In summary, they offered to pay 50% to repair the damage. They argued that they did not have any chemicals that would do that kind of damage. However, the counter argument is also true: I do not bring chemicals into the car that would damage the seat. It is suspicious that they knew about the damage, failed to report it to me and then offer to pay fifty percent. I am going to sell my Lexus.

I’ll never buy a Lexus again because of the crappy and expensive service at this dealership. They charged me over $ 500 for a glorified oil change. Then, when I got home and found a problem with their work, I immediately went back to get it corrected. What I got was lies and excuses. The mechanic made up a story about how Albuquerque’s altitude affects the tire pressure sensors so they won’t go out. They threw away the valve stem caps and wouldn’t offer to replace them. The so called service manager was an incompetent dolt. I don’t think he knew a darn thing about auto maintenance. Then, on a follow up call, regardless of how bad the service was, they ask you to give them an outstanding rating on some survey the national Lexus office sends out. What creeps!