Sandia Bmw

Service — Leigh is my service advisor and he was awesome! I stopped by on my way to the airport to find out why my front power source wasn’t working. Leigh took all my luggage out of the trunk and trouble shot the issue — he had me back on the road in under 30 mins.

I have never in all my years been to a car dealership especially a BMW dealership that is managed as poorly as this one. Brought my BMW X5M for simple repairs and I was rushed out the door given my paperwork no explanation of the work done later under my own opportunity to read the service department notes stating that I missing pieces off my vehicle no! When I called them back to BMW service department personnel was snotty with me. Here’s the real funny thing they asked me to fill out a survey on my service experience so I rated it truthfully and accurately 20 minutes later I get a phone call from the service department and a gentleman there which I will not name proceeded to badger me over the phone. over the score that I’d given him and that he was asking me to send a new email out so his boss could see that he did a better job. Screw that you don’t get trophies for not doing the right thing no more trophies for losers. Spoke to the general manager about the conduct of the service personnel and the manager is blind to the fact that his or his management style is running that location into the ground I’d rather have Carmax work on my car. So sad living in Germany all the years that I did in the military and owning up A BMW was a dream coming back to Albuquerque and Santa Fe and owning a BMW makes me want to buy a Hyundai instead.

Since my last review I ended up going back to Sandia to trade in the car I bought from here last year. The sales dude was once again really friendly. I ended up getting a really good deal trading in my 06 330xi for a slightly used loaded 2013 VW GTI. They worked with me on the price not only for my trade-​in but the price of the GTI. Overall a good buying experience.

Service department was very friendly and communicated all through the time my car was worked on. When I picked up the car it was clean and promptly brought to me.

Chantal was awesome. I was buying neither a BMW or a Mini, but a Volkswagen GTI they happened to have on the lot. They gave me a very fair deal on my trade in, and financed my loan at a great rate. But more importantly, Chantal and the other folks were friendly, low pressure, and very helpful. I highly recommend doing business with this dealership.

please disregard previous review. thank you.

We’ve bought many BMW’s there and always had a good experience. It’s unfortunate that our favorite salesmen Arnold and Will are no longer working there. The service department has always been really helpful and delivered great customer service for regular maintenance, and has also been very accomodating with urgent repairs, many thanks especially to our favorite service advisor Joseph.

Worst service department ever! I have had a BMW for 10 years and I will never buy another one as long as I live in Abq because of the dealership. They have done everything-​refused to do warranty work. After having my (under warranty) z4 in SEVEN times for the same problem that they refused to fix, I finally had to go to the attorney general and have a NM Lemon Law statement & request for information sent to the dealership… miraculously they finally fixed the problem. They have refused to give me a loaner car for long repairs even though that’s part of the coverage when the car is under warranty. I had a wreck and had them do some repair work… NIGHTMARE. They scammed the insurance company and charged like $ 11k and didn’t fix everything they were supposed to. It took them 6 weeks. They wouldn’t return calls or answer the phone when I called. And, to add insult to injury, when I got my car back, it had a broken windshield… that it didn’t have when I left it with them-​and they refused to replace it! And I even had pictures of the car being dropped off in front of the dealership WITHOUT a crack and they still refused to acknowledge it. Crooks! I could go on forever-I’ve has 3 tires ruined by nails when I get the car back from service… the tires are expensive and I think they think they can sell you a new set if they jam a nail in the sidewall. Having a ruined tire after one visit to the dealership is on thing… getting the car back from routine service and having a nail in the tire THREE times is not a coincidence… they are obviously ruining tires to sell new ones. Buy a Porsche or Mercedes… skip the BMW if you live in New Mexico. (Btw-​the Santa Fe dealership is owned by the same people and I’ve heard is just as bad…)

Went in to look at a BMW and was approached by a salesman named Kurt Johnson. He was nice at first — took a test drive — but when I said I was just looking and getting ideas he became another person and got very high pressure. The old so how much can you afford per month and all sorts of games and tactics. I thought I was at a used car dealer on Lomas. I managed to escape him — but then he started calling and emailing me. I had to email a higher manager to get him to stop the hungry harassment. Then he stopped.
Bottom line is that it was not a good experience and I do not feel comfortable going back here. I expected far better treatment from a higher end type of dealer.
Avoid this place !!!

Really helpful people !! I’d rather pay extra here than pay less somewhere else because at least I know they are doing everything properly and according to Bmw standards !!

Highly satisfied customer and new Mini Cooper owner right here! My husband and I had a GREAT experience car shopping today thanks to Dustin McLurg, Alex Zannes and Colleen Powers. They took the time to answer all our questions, allowed us to test drive many cars and made every effort to make sure we got exactly what we wanted. Highly recommend Sandia BMW/​Mini

I recently got a BMW S1000RR from Scandia! Brett Sawyer was the sales person and I couldn’t be happier with the way he handled the communication and the overall transaction:
He gave me all the info that I needed to feel safe and book the motorcycle online, provided the option of shipping the bike to me (since I live in Southern California) and also the option of picking me up from the airport.
The transaction went smooth without any hidden fees or other charges and I had an epic 2 day road-​trip through some of the most beautiful canyons!
On top of that Brett shipped back to me for free an extra back protector that I had (and couldn’t carry with me on my trip).
I have been very happy with the overall experience with Scandia BMW and Brett.

While on my trip back to Oakland California from Chicago, My M3 threw a tire puncture/​low pressure light on me so I immediately pulled over. Checked pressure and everything seemed ok. I decided to call the nearest BMW to get it checked out and I was in the town of Albuquerque New Mexico. I pulled up and Jerry and the blonde lady (sorry I forgot your name!) were a great help and had my tires checked and told me it was all good and reset the light. Needless to say, I’m back home and made it home safely. GREAT SERVICE AND GREAT PEOPLE. If I lived in Albuquerque, I’d be coming back here for service.

I was passing through town looking for a BMW and I met Alex. He was very professional and found me the car I wanted. It was a fantastic, no pressure sales experience. I will definitely be back! Highly recommend Alex Zannes.

These are truly honest, reputable, responsible and reliable people. I am not a high dollar customer by BMW standards as I mainly buy used. So, I don’t get special treatment for purchasing $ 50,000+ vehicles. But, I have purchased 6 vehicles from Sandia BMW over the years. They have proven themselves time and again to be the best kind of business people. Lonnie in sales is amazing. Barry in finance likewise. These folks back up their product in every way that counts: with their money, honesty, hard work and actual willingness to go above and beyond the call of duty in ways that would shame typical car sales operations. The two negative reviews preceding mine come from people who apparently do not have much depth of experience with this dealership’s people. Sandia BMW is an outstanding automotive dealership.

Apparently, I do not have the «in the market for a BMW» look. Had to find a salesman, who proceeded to talk me down from a new 335 convertible to a used 335 convertible to a «So, we have this great 2005 convertible in the back» I realized I did not want to deal with these guys on a frequent basis for my included maintenance, and warranty work, if necessary. Just put more miles on the car I have now.
Big Mothertrucking Whoop — if you ask me.

Came in on a slow Wednesday morning to look at accessories for my X5. No one was at the parts counter and I was there for about 15 minutes and no one even acknowledged me. Snobby place when I replace my X5 ill be driving to Shomp BMW in Denver!

Sandia BMW service department doesn’t deserve a single star. They are thieves. Brought my car in running like a dream (oil light had come on a couple of times). Paid $ 1500.00 for broken bolts. And was given a list of almost $ 6000.00 in other repairs. Well long story short. I can’t even drive my BMW anymore car can’t shift gears without shaking violently. I have called numerous times just to get voicemail with no calls back from anyone at BMW. My dream car is now a nightmare. Thanks Leigh and Jeff (service managers) for robbing me of money and leaving my car indri able. may you be treated the way you treated me.

Really great service department! Had an issue with my car on a cross country drive. They went above and beyond the call of duty to take my car, fix the problem very quickly, and get me back on the road.