Garcia Infiniti

My wife drives a 2006 FX35 that just recently died. It would not start. It turned over but only ran for a second so we had the car towed to Garcia Infiniti. Talked to a service manager named Tony who was really helpful and said just have the tow driver let him know when the car arrives so he could take care of it. Tony did! Turned out what was causing my wife’s car from running was a fly. The fly somehow flew into the area behind the air filter area (apparently as I was changing the air filter) and it was stuck in the MAF Sensor. They cleaned out the sensor and the car started right up. Tony and his team did a great job finding out the problem (the fly!).
I highly recommend Tony and the Garcia Infiniti crew!!! Great job!!! Tony is the man!

I purchased my first Infiniti at Garcia Infiniti. Alan Alfano was my sales rep. I purchased a used qx50 but from the treatment I got from Al you would think it was brand new & their top model. He made the whole experience very pleasant & talked me through everything without making me feel pressured or dumb, both of which were very appreciated. He still helps me out 4 months later. Garcia is lucky to have him!!! I recommend him/​them highly.

Go see Al. He was helpful, straightforward, and answered all our questions without any high pressure BS. We got a great deal on a great car and couldn’t be happier. In fact, the entire experience was remarkably pleasant given how stressful my boyfriend and I find the car shopping process to be. Highly recommended.

So my non-​car people parents were looking for a new set of wheels recently. They were really looking for a decent luxury hybrid, and Infinity has a few models that they liked. They asked me to go with them when they went looking, and we ended up at Garcia Infinity after a few other stops.
I’m not exactly the picturesque Infinity owner and my parents are a bit… flighty when it comes to sales pressure, but we left feeling pretty good after Patrick, the sales manager, took some time to talk to my parents in plain no-​bullshit talk. Their eyes tend to glaze up when I talk about cars, and they never listen anyways so it was nice to see a sales rep taking the time to help them appreciate the differences in features and options — I think they now understand the difference between ABS and traction control, which I’ve been trying to explain to them for years as their old Lexus had strange issues with both. Needless to say it’s probably a good thing I didn’t get into teaching…
I wasn’t privy to the final deal making but my parents are happy, they’re pretty sure they got a good deal (they did) and Patrick actually followed up with them a few weeks later to make sure everything was OK. I’m not usually a fan of salesmen or the kind of work they do but it seemed like he was legitimately interested in making things perfect for my parents. If I manage to win the powerball this year I’ll probably go buy one of those slick hardtop convertibles here. My parents have said that they’ll start at Infinity next time instead of wasting a day at other dealers. I guess if you’re in the luxury car market you could do worse?
The location itself was modern and clean, well-​kept and what you’d expect from an high-​end retail location. The service area was a bit dark under the massive drive-​up drop-​off spot but hopefully most people won’t need to go in that side of the building…

I just bought my third vehicle from Garcia Infiniti and I think this dealership is first rate. Al Alfano (sales) is knowledgeable and detail oriented, as you would expect from a luxury dealer, but he is also like part of my family now — we love that guy! When my wife had a minor problem with her new QX80 at 945pm, Al came out himself and waited with her until the issue was resolved — you rarely see that level of commitment these days. Service has also been excellent. I call for an appointment and I’m in and out — no issues. Carlos Garcia has a good team here — and have you driven a Q50 or QX80? Outstanding… just like the team behind the product.

The sales process was great and easy. Infiniti vehicles are beautiful however I will never buy one again as long as there is only the one Infiniti dealership owned by Garcia automotive. The service department is awful and the service manager was so rude. It’s taken 8 visits for a noise issue and they still cannot figure it out. I was told to «just keep my windows up so I don’t hear the noise».

Most pleasurable car buying experience. From my test drive with very friendly and knowledgeable salesperson Rachel to paperwork and financing with Shane this experience was outstanding. They were thoughtful of my time and made the entire experience a joy. No high pressure sales here just thoughtful appropriate offers of service and warranty packages. The vehicle was delivered by salesperson Tosh who was extremely friendly and knowledgeable as well. He showed me the car’s and features set up my phone. I could not have imagined a better experience. I look forward to this sale level of professional service for years to come.

My husband bought his fourth Infiniti from Garcia and he won’t even consider another brand. They always take care of us and the service is great. Would recommend this dealership to anyone.

I purchased my second Infiniti at Garcia. Shane sold me my first Infiniti in 1998. Patrick Hornef was my sales guy on this purchase. I felt like I didn’t get a bunch of pressure, I came in and drove a car, discussed a trade in on my BMW that I was presently driving, and went away to think about it. I went to Carmax, and got a quote, Infiniti matched my Carmax quote, I went alone, as my cutie was working out of town, and sat down with both Shane and Patrick, I walked out with what felt to me to be an excellent deal. I had done a ton of research and basically stuck to my guns. Both guys were great, and I had fun buying the car.
Fast forward a year later…
I just moved to WA from NM. WA requires front license plates, NM does not. I had contacted the Infiniti dealer in WA and they were telling me that the .35 cent plastic bracket would cost me $ 150! crap on a cupcake! I call up Shane.
Me: May I speak with Shane please.
Operator: Let me transfer you to him.
Me: Thanks
Shane: Hello this is Shane
Me: Hi Shane, it’s Lyssa… do you remember me??? I just leased an Infiniti last year.
Shane: Depends on what you need… :-)
Me: Huge favor… HUGE!
Shane: Of course I remember you, seriously, what do you need?
Me: A front license plate bracket, the Infiniti Dealer here wants to charge $ 150 dollars!!!
Shane: Look in your trunk, that’s were we typically put them, but IF YOU DON“T FIND ONE THERE, (Very Important part of the conversation), I will send one to you for FREE.
Service, a year later, I moved, no chance to sell me another car… you figure it out.

I would definitely rethink buying or leasing a car from Garcia. I worked with Patrick Hornef and Shane Dolinski and both provided horrible customer service and did not stand behind their promises (verbal or written).