Orange Motor Co

The team at Albany Orange was extremely helpful. They had a CX5 ready and waiting for me to test drive, and were able to move the process along so smoothly. I primarily worked with Bill Hearley and I never felt that he or the GM John Galuski were pushy, rather they genuinely had my best interest in mind and guided me through the process. Bill broke down the prices of leasing VS purchasing and allowed me to come to the best decision for me. I am so happy with my new CX5, and how easy the whole process was. I was nervous that it would be overwhelming, but I actually enjoyed the process! At pick up Bill went through all the features of the car and all of the necessary info as well as scheduled my 5K mile checkup. I will definitely be returning for my next car! :D

I’ve had a much better experience here than the East Greenbush Mazda dealership.
I wanted the roof rack for my 2014 Mazda3 and they were very helpful getting the part ordered, and it came on time. They even scheduled to have it installed the day it came in. I was worried that they wouldn’t be able to do it, or that the part wouldn’t come in and I’d have wasted my time, but everything went flawlessly.
They are all very friendly and attentive.
They also performed an alignment, patched a tire that had a nail in it, did a warranty fix that affected this model (something with cold weather causing it to be under-​powered when slamming the gas… who’d do that anyway?) Did a handful of other things, inspection, etc. Their prices are actually pretty reasonable. If you have a Mazda and live around here I would definitely recommend them.

I purchased a new car back in August of this year (2015), after my car had been in an unrelated shop for over a month and they still couldn’t tell me why it wouldn’t start. I decided I’d go back to Orange which is where I purchased my last car, and talk to the same salesman who sold me that car back in 2011. Steve Foster is a pretty amazing guy. Sometimes he’s so busy that it’s hard for him to give you much one on one time, and it seems like he is multi-​tasking a dozen different things all at once (even having an assistant). BUT: He has always given me an amazing deal on my trade ins, and he really worked his magic to get me into the car I wanted, since I now have severe arthritis in my knees, and a deteriorated kneecap, I needed something easier to get in and out of. Steve made that happen for me. I also know that he puts in a LOT of hours there, and he always gets back to me, even if it is hours later. He makes it a point to call me back, and I like that he doesn’t make me wait until the next day.
I am incredibly pleased with my vehicle.
I’ve also referred 3 people to the dealership after me, and have received $ 100 referral checks in the mail from Steve Foster as well. Which is amazing. My car needs to be serviced, so I’m going to be making an appointment for the service center. I just hope I have as good an experience with them as I did with the sales.

Bought a car from Orange a few years ago and the entire process went very well. Helpful sales staff, great financing, etc. I would give their car sales division a rating of 4 or 5.
Recently my car was crushed by a tree. Had it towed to Orange, where my insurance company estimated the damage at around $ 9k. I was going to have a reputable body shop fix it but when I called Orange they indicated that they had already started work on it (and that the cost was not negotiable, leaving me to pay the deductible). That said, no big deal. As long as they do a good job then I’m OK with it.
That was 17 days ago. The repairs were promised to be done in 2 weeks. I’ve called several times and can’t get the person in charge (Mike?) to answer his phone or return my calls. My car is in a storage shed for all I know. You’d think that when spending $ 9k you might at least be kept in the loop as to where your car stands. No communication at all. Extremely displeased with their service and I would strongly advise you to go elsewhere for repairs!
UPDATE: Picked up my car today (6 days overdue). Paid my $ 10k bill, went to the parking lot and there was no inspection sticker on the car. UGH! They told me to pull the car into the service garage and they would inspect it (bear in mind, it was just inspected 2 months ago; they replaced the windshield and neglected to put a sticker on it). AFTER MORE THAN 2 HOURS they told me they couldn’t put a sticker on it and I need to COME BACK AGAIN NEXT WEEK to get one. Also, I told them a tail light is broken now, AND THEY CHARGED ME FOR IT (wasn’t broken when it came in)!!! Then on the way home I noticed that the front left blinker is now broken also. For $ 10,000 this is unacceptable. DO NOT BRING YOUR CAR HERE TO GET REPAIRED!!!

Got my car from here and instead of just letting me buy whatever high priced fun colored — badly designed — car I thought I wanted, the salesman told me honestly what he thought was good and bad about the cars I wanted. Ended up with a car I LOVE and continue to love.
The service team is reliable, they’re friendly. They have good customer service here. It’s easy to get an appointment and the wait is long (depending on what you get done) but not obscene.

Brief: I’m pleased the way everything worked. Though I wish I could have gotten a lower price on the car I bought, more for my trade in, and different tires… I think overall, I got a better than fair deal.
I would be willing to do business with Kevin Murrell or anyone from Orange Motors again. I’ve already recommended them to a few friends and family. No real regrets.
Details: I’m a very picky person, and was looking almost 13 months for a Mazda 6 4 cylinder to replace my turbo charged 2006 Subaru Impreza wrx (133k miles). Wrx was just way too small for my new son and wife.
I went on
almost every day, sometimes several times a day. I searched up to 500 miles from my house in NYC, because I really wanted a good deal on a 2012 Mazda 6 I touring plus. 2012 was a good year in terms of reliability from Consumer reports. The 2009s had too many miles. 2010 and 2011 had transmission problems. 2013 had big wheels and lower profile tires that were so noisy and uncomfy. I also wanted a sun roof — can’t put a price on fresh air.
I’ll also be honest and say that I’m cheap. I found Orange motors selling a 2012 polished slate mazda 6 I touring plus with less than 15k miles for an awesome price. I almost thought it was a typo because it seemed kind of low. It was lower than Blue book. I contacted the Orange Motors, and was eventually connected with Kevin Murrell. He did say it was low, but said he and the dealership would honor the price. wow.
I immediately looked at the carfax. Seemed clean, no accidents. Honestly, I was suspicious. Further, I live in NYC. Orange Motors dealership is more than 3 hours away! And, I had a two year old (who hates long trips in his tiny car seat) that I would have to bring with me.
I also read everything I could possibly find on Orange Motors, and even the salesperson Kevin Murrell. While not everything was positive, most websites and reviewers on average gave the dealership about 3.9 out of 5 stars. I couldn’t find anything negative written about Kevin Murrell that was noteworthy.
I did read some reviews that mentioned that some customers bought cars, had some problems, Orange Motors did step up, and resolved most problems, sometimes at no additional cost. While they’re not necessarily 5 out of 5 stars, it did seem they’re better to much better than average.
I emailed and called Kevin Murrell no less than 50(!) times trying so hard to get him to lower the selling price, increase my trade in, even giving me better tires. Stock tires on the Mazda 6 are lousy… but that’s really a Mazda thing, nothing I can blame on the dealer.
Kevin would not move much on the selling price. He did say (correctly) that the price of the car was below what a customer would be paid by a dealership if he tried to sell it to them. Meaning, the car was not only below blue book, but also below trade in. In other words, the car was already low priced, and they just couldn’t go any lower.
Despite my best attempts, I couldn’t even move him one dollar lower on the selling price.
So, I tried the other end, increasing my trade-​in payment from them. He did move a little here. While my car was worth 7k dollars (low end) based on blue book value, Kevin did point out that there were two accidents and 2 panels would have to be replaced. I was thinking, how much does it really cost a dealership to replace two panels inhouse? Not like they have to outsource it.
So, I got $ 2500 less on my trade in than I would have wanted. Despite my best attempts, I couldn’t move him too much on this front either.
During the test drive, I tested the AC. wow, was it noisy on level 3 or 4. I asked Nagie about this. He said it was normal, just the fan on higher power. Noise still with the car. To this day, I’m still suspicious about this.
I plan on taking this car to possibly the local Mazda dealer and evaluating the excessive, seemingly not normal droning and buzzing from the AC on levels 3 and 4. If it is not covered by warranty, I may or may not bring this up with Orange Motors. Unsure at this point of how they would respond. Meaning, would they reimburse me for charges to fix AC fan locally. Will update.

First we went through James Chevrolet (Eagle Chevy) out of Johnstown and they tried to get us into a $ 900 truck payment (which is twice our rent), and even though we told them we couldn’t afford that, they took the money off our card for a deposit before we were even approved… and now we’re fighting to get our money back.
We went through Donnie Terpenning at Orange Ford/​Mazda instead… We were desperately needing to get approved quickly because the transmission blew on our only vehicle the week before and we were spending exorbitant amounts on a rental.
He got us a great deal and was EXTREMELY helpful, courteous and QUICKLY got us into a car we absolutely LOVE with a really great payment we can easily afford! If anyone needs a car call Orange Ford and ask for Donnie Terpening! It was amazing how great he was especially after dealing with the other idiots.

Orange Motors is a small dealership.
I like small dealerships. I like the un-​fancy showrooms. I like the comparatively small lots. I like the mom and pop feel they have.
But what I really like about small dealerships is they have low overhead. Those state of the art dealerships, with the large showrooms with 20 foot ceilings, huge lots, and gleaming service areas… that stuff costs money, and guess who pays for it? YOU!
Low overhead equals better deals.
I’ve bought two Mazdas from Orange. Both times they offered me the best deal. Don’t get me wrong, these guys aren’t saints. I had to dicker with them, and I shopped other dealerships. But in the end, Orange gave me the best price.
As a side note, and to support my point, I’m still lamenting that Mohawk Honda moved to their new state of the art location in Glenville. The old dealership on State St. in Sch’dy was tiny. I’ll never forget the tiny wood paneled showroom that looked like somebody’s living room. Mohawk obviously had very low overhead, and when I was buying Honda’s, Mohawk was all but guaranteed to offer the best deal. Not any more. My Father in law, who’s still buying Honda’s, was a loyal Mohawk customer for many years. But he’s bought his last two Honda’s from Saratoga Honda, a small dealership, because he gets a better deal there.
I’ve also had good experience with the service dept. at Orange.
I had a tire rotation done. A week later I was traveling and my wife called me to tell me a nut fell off one of the wheels. The technician hadn’t wrenched it back on it properly. I immediately called Orange and spoke with Ken (who I believe is the service manager). Ken said they were closing in 15 minutes, but if my wife could get over there right away, they’d take the car in and fix the issue. My wife dallied, and she didn’t get to the dealership until 20 minutes after the service area had closed. Ken waited for her. He stayed late and kept the shop open so they could fix the wheel.
Another time I had a flat tire. I scheduled an early morning appointment to have it fixed. I completely forgot about the appointment. I ended up going to the dealership late in the afternoon, expecting I’d have to leave the car and pick it up the next day. Orange happily took the car in right away and fixed the tire while I waited.

This review is for New car sales only. Shopped 3 local dealers when ordering my new Mustang. Orange was the best price, special order came in in 4 weeks. Salesman (Kevin Murrell) kept me informed by text and calls. Faxed my insurance card, went in with a check, signed some papers, no extended warranty sales B, S, or extra charges. I drove away in 20 minutes, coudnt have been easier.
This review is for the service dept. Had a warranty issue. Loaner car during repairs. Mike D. (shop foreman) was a big help and seemed very interested in making me a happy customer. Would buy from Orange again due to the good service I received.

I dont know either Brian hence the bad review. Paul told me himself that Monroe ahdnt relpaced the air filter and something got sucked up into the throttle body and damaged the sensor. I asked him for documentation and he said he «would take care of it» of course that never came and when my lawyer called there to verify his statement he refuses to admit ever making one. So fine for you but 1) because I know what was said makes him and as your representative YOU dishonest people to do business with.
W/​E right? i still have a busted car. i take it to your shop three times over the next 2 months and each time you recommend something else that I have fixed. Costs me about $ 2k total. Still the problem isnt fixed. You take the car in and charge me a THIRD diagnostic fee and tell me its the transmission. So when were you wrong? The first 2xs when i spent over 2k or this time when you are telling me its the transmission?
I read reviews and I tink man this guy is a dolt. I just can;t believe how many incompetent people are out there working on cars. I have to have insurance in case I practice incompetently. You should too

Orange has been a great dealership for me an my family both for many years now. I wont even consider looking elsewhere. After this many vehicles purchased and servicing for so long I trust orange as the place to go. I know Ill get a good straight forward price and that they will take good care of me time and time again.

About a week ago we began communicating with Kevin Murrell online, with hopes to come in and check out a ²⁰¹⁴⁄₂₀₁₅ Mazda 6 Grand Touring. The information we received through email exchanges was promising — so we followed up with an appointment to test drive and see where it would go. Initially, mixed reviews through Unilocal made us somewhat hesitant, but to be honest the reviews for other local Mazda dealers were pretty much the same. We kept in mind that very rarely does someone provide a review for great service, and Kevin was top notch. He worked what we felt was a fair deal with zero pressure. He was open and honest when we were talking finance and worked a deal that met our needs. Also, we opted to lease — which can be costly if the consumer doesn’t know what they’re doing. Everything was fair and square from the start, and there was no attempt to take advantage and make a ton of extra money off the lease — or at the end of the lease term on the residual value. The numbers looked great, Kevin’s service was great — and the finance manager turned things around very quickly. We were in and out of the dealership in under 90 minutes, including the 30 minutes we were out on a test drive. BTW — We really liked that the sales person did not come along for the test drive… that can make it hard to really drive a car the way you would on your own, crank the music, and really DRIVE the car… so that was an added bonus. Less than 24 hours later we were taking delivery of the new vehicle, which included a tour of where to come for service and an introduction to the Service Department Manager. All and all, this was the smoothest experience we have ever had, and that includes at least 14 or 15 car transactions between the both of us in the past. It’s been 2 days since we’ve taken delivery and I’ve already passed on Kevin’s business card to another friend looking to buy a new Mazda very soon.

I went out last night to purchase a new Mazda CX-​5. I did the research and decided that was the car I wanted. Unfortunately, they did not want me to buy a new car. I had to ask if someone could help me after looking around on my own for 10 minutes. Perhaps it’s because I’m a female? In any case, I’ve never been treated like this before. I was told I couldn’t afford the car and I should go elsewhere. What kind of a sales pitch is that? Did you people ever hear of leasing? Besides, you don’t even know my income! In the past 10 years, I’ve purchased 2 cars. Neither were the one I went in for but the sales people helped me to fall in love with the cars I’ve owned. I think you could do better at another dealer that treats everyone the same!

Good stuff here at Orange Motor. I bought my car at Orange back in 2006 and continue to bring it here for service.
To be clear, I’d probably rate my sales experience with 3 stars, while the service department gets a solid 4.5 stars.
The sales person I dealt with here was… Well, he was a car salesman. There’s nothing wrong with that, really, but I guess I just have low expectations for car salesmen. Sorry. I don’t remember his name now. Let’s just say that it was not the fantastically warm and fuzzy experience that I would have liked for my first new car purchase. This guy rained on my car buying parade. He was a little sour overall and pretty gruff about the negotiation process, as though he was bickering over his own money rather than the business’s. I believe he left Orange shortly after my purchase, though. And in Orange’s defense, I do know other people who’ve had much more positive experiences with other salespeople here.
Fortunately, I only bought the car once and I have to bring it for service a multitude of times. Having my car serviced here is always a pleasure. The Mazda service manager, Ken Morrison, is a freaking hoot. Very friendly and helpful; he keeps you informed throughout your visit and will even bring you out to the shop and show you something so you can have a better understanding of what he’s talking about. This is particularly nice for a woman who knows as much about cars as the average 12-​year-​old boy. Every time I come, even if it’s just for an oil change or snow tire switch, Ken checks the computer for recalls on any parts and advises me of any routine maintenance I may want based on the mileage, age of the car, etc. They give the car a pretty thorough examination and you get a ‘report card’ after each visit. I never feel pressured; although Ken has his opinion on things, I think his motivation is to give me all the information and let me decide. The other service staff — mechanics, billing, etc — are also very friendly and pleasant. I’ve noticed that staff interactions here are particularly positive, which doesn’t really affect my service directly, but it does have an impact on the overall atmosphere of the place. Happy staff makes for happy customers. Bravo, Orange!