Mavis Discount Tire

Dishonest manager and scam artist at its best… Tried to make it look like I had bad ball joints because of play in my tires. Well they already loosened my lug nuts… Can’t fool me I have worked on many cars… Go somewhere, anywhere else do not deal with these scam bags.

My wife bought tires for her Subaru here 2 years ago. She got a flat the other day and took it in to see if they could repair the tire. They told her that the puncture was on the sidewall so it could not be fixed and she had to replace all 4 tires since her car was all wheel drive. This is a $ 600 set of tires with fewer then 20,000 miles on them. She did not buy tires.
A few days later I submerged the tire in water and found the leak in the treads and got it repaired at a local tire shop for $ 10. And when I called them to complain about them trying to rip-​off my wife they hung up on me. I will never do business with these crooks again.

Very disappointed. Went in for 4 new tires. One never gave an exact price before service. Second took 3 hours for tires. Third my car is still telling me there is something wrong with the tires.
Now I was looking for something that was not going to break my pockets and still receive a good service. I might as well went to a Honda dealer and knew in will get a bettrr service. Not at all here. I will never return and Dont recommend it.

I bought 4 tires at Mavis last summer, and I wasn’t entirely happy because they had not replaced the valve stems even though the installation package included new ones and they failed to diagnose a bad control arm bushing as the cause of a pull when braking, charging me for a brake system flush that did nothing. I hadn’t driven much since then because I was working out of town, so I didn’t have a chance to put my snow tires on until January, but I went back because it is close by. I was quoted a price of $ 40 to change all 4 without balancing them. When I looked out I saw the technician balancing the first one and reminded the guy at the desk that I wasn’t getting them balanced. He replied that he told the installer to do it anyway but he wasn’t going to charge me for it. They also put my regular tires in plastic bags so they wouldn’t mess up my car on the way back home. A much better experience than when I had the tires put on last summer.

Horrible service and completely incompetent tire guy’s. I have over 10hrs invested in this place between the 3 trips back here and sitting here 2 – 3 hrs each time. They can’t even accomplish the simplest task. Stay far far away from this place I only select 1 star because I have to.

So the plan was to get the truck four new tires and an inspection. While doing the inspection they found the rear brakes and rotors needed to be replaced. Now I can’t afford to pay over $ 1000 in one trip and I figure I’ll split it up and get the brakes done next time if I could. So I ask the guy can the truck can pass inspection without the brakes being replaced and he says «I’m not sure». So I say, «can you find out and tell me». He says «you need new brakes and rotors». So I tell him, ok, cancel the four new tires, I’ll get the brakes and rotors this time and the tires next time. He tells me the tires were already mounted and balanced and they could work with me on the brakes. I said «I can’t afford both even if you work with me, just charge me for the labor on the tires and take them off and I’ll do the brakes so it can pass inspection»,
Well apparently he either didn’t believe I didn’t have the money or was just having trouble understanding me because he just kept telling me «I don’t understand why you don’t just get them done» and continues saying «I don’t understand what your saying, here’s my manager». Now keep in mind his tone was aggravated and a bit dismissive and I’m not happy by the time I get the manager.
Here’s where it went real bad. Now look, the other guy is a mechanic just doing his job. I don’t expect him to understand the money problem and work with me to find a solution. But this manager, he just didn’t care. Not even a little. It was like it was a bother to be on the phone with me. Like I was trying to sell him something. Basically blew me off. Disgusted I tell him to just take the new tires off, I’ll pay for the labor and get the brakes done somewhere else. I’m aggravated, but I’m still alright.
Ok, so now the mechanic calls me up again and he’s asking why I’m not getting the work done and at this point I’ve had enough and say «just put the old tires back on, I’m coming in an hour» Well, he just can’t fathom it. He just keeps saying «I don’t know what you’re saying» in a real dismissive tone. You would have thought he was the one paying the way he was demanding an explanation. So I tell him I’m coming over there now. I figured we would be at it all day on the phone, but if I showed up they’d put the tires back on and give me the truck.
I get there super mad and trying to cool off. I see the manager, tell him I just want to pay and get out and he tries to get me to go into the garage so that I can see the brakes, as if seeing the brakes would magically change my finances and aggravation. Keep in mind, there is no concern in his voice, he’s trying to win an argument. I blow up at this point (I regret losing my temper, but this manager was ridiculous). After I blow up he just says the car will be done in 45 minutes. He seriously couldn’t care less about the situation. I pretty much make a fool of myself storming out (again, I later regretted it).
Heated, I walk down the road a block to Midas, explain my situation and two amazing things happened:
1. The manager totally understands my financial concerns and agreed to just do the brakes (the tires were not necessary for the inspection, just wanted to get them before winter). I only had to explain my situation once.
2. The manager appears to care and listens to what I have to say while we interact.
After that my anger was completely gone. I realized that experience at Mavis was bizarre. I go back and finally get the truck. The manager rings me up without looking at me. I go on my way.
That’s it. In the manager’s defense, he didn’t shout or anything when I lost it. On the other hand, it’s the kind of place that provokes you then acts surprised when you’re angry so…(see the other review, this is a pattern)
That’s the story. I even included the parts I’m not proud of because I wan’t people to hear the whole story. There are plenty of other Mavis’s out there. There’s a Midas one block down the road. Go anywhere else. Trust me.

I had an appointment for today at 10 am. I got a call at 9:50 am from Tony telling me that their truck broke down YESTERDAY and that my tires weren’t there. I’d driven half an hour and was 2 blocks away when I got the call. Why wasn’t I called yesterday when they knew the tires weren’t there? I lost an hour of my day and a couple of gallons of gas for no reason. When I got home and called Tony to find out what happened. I asked why I wasn’t called yesterday when they knew about the truck breaking down. His answer was that it was almost 5:00. How that’s an excuse is beyond me. I told Tony to cancel my order, to which he only said «OK» and then hung up on me! No apology, nothing but a dial tone. HORRIBLE CUSTOMER SERVICE. I will never do business with Mavis in the future. Good luck with this customer service model.