Lia Hyundai Of Albany

Sales, not people matter here. Actually, I’m not sure sales do, but certainly people do not.
They have no system here for customer service. I came here for prepaid service and stood around for easily five minutes while employees passed me, avoiding eye contact. I finally asked someone if I ‘did it’ correctly– driving into the service department and standing next to my vehicle and just staring around waiting. I was told that is correct and that someone would eventually approach me.
Another five minutes and one of the guys who had passed me more than once finally stopped to ask why I was there. Now that I’ve been processed I’m sitting in the waiting area awaiting the return of my vehicle. I hope the quality of their service is better than the quality of their customer service. I’m not holding my breath.
Get a system, people. Make people feel welcomed when they arrive at your business. Stay in contact with them as their vehicle is being serviced. They’re far more likely to accept the overpriced service up-​charges you offer them. And who knows– they may actually choose this dealership as a place to buy their next car– not to mention avoiding the negative word of mouth and poor social media reviews your current system (or lack thereof) is getting you. Just a thought…

I’ve been going to Lia Hyundai for five years now, and the staff are always friendly, courteous, and professional. I like my Hyundai very much, and the staff are very serious about helping me keep it on n the best shape possible.
I wanted to mention Daryl Cross — He’s been my service person on several occasions, and is always there to greet with a smile. I had him for my *last service visit (5k + state inspection). He was helping me just as soon as my ignition was off, got me processed, and 90 minutes later, I was done and on my way (with a washed car, to boot). Great, as always.
This goes for everyone on the repair side. It’s my impression that they have a vested interest in my car, and that they are not looking to junk it after 100k, or just after you’ve paid it off — which ever comes first.
Trust is important with the work done on your car. I am from the Seinfeld school where, if I open the hood, and there is no on-​off switch underneath, I’m done. So, I have to trust these guys, and so far, that trust has been well placed. Thank you, Lia Hyundai.
*actually, this review is 3 months in the writing — was just back there last week for another 5k service, and more help from Daryl. Once again, great service!

I purchased a car here just over a year ago and had a good experience with the staff and salesmen. The car itself was reliable and the price was fair for the make and mileage. The trouble began when my dealer warranty ended and I began being bombarded with calls, misleading letters and form mails regarding renewing or beginning a new warranty. I asked the callers to stop, added myself to the no-​call registry but continue to receive occasional messages and letters about the warranty even though I no longer own the vehicle… I also still get junk mail about their promotions in misleading red-​colored envelopes or with no return address marked «important dated materials».
I can only assume I didn’t read the fine print on the contracts well enough. That’s my bad — but I do hope others will see this and read their own contracts more carefully. Lia seems to have sold my information to third parties.

Great place to deal with the staff is very friendly my wife and I just bought a new car hyundai accent she loves hear new car and so do I now we have a car we both like wow no we can travel in a great car to ocean maryland can’t wate to go

I wish I could give zero stars! I bought a used Sonata from this dealership, it was an absolute nightmare. When I test drove the car I noticed the passengers side visor was broken (constantly hung down into the passengers face) also I noticed the oil needed to be changed. I was assured by the numbskull of a sales associate, Brad, that these issues would be fixed before I returned to pick up the car. It only gets better so when I go to pick up the car the visor is still broken and the same old oil sticker was in the windshield. When I asked the sales associate he lied right to my face and told me the oil had been changed. It only gets better, so after this nonsense Brad informs me that he only had a spare key because the transmitter needed to be reset. I TOLD HIM I WOULD COME GET THE KEY THE FOLLOWING DAY. He insists on personally dropping off the key to my home. He never showed up 2 weeks later I call Lia and they tell me that for a reduced $ 200 they can give me a key with a transmitter. HAHAHA right finally after an hour of going back and forth I got my key. There is more here folks, I went to take a road trip some 300 miles away from my home so I took my car to the mechanic to give it the once over and he tells me «wow when is the last time you changed your oil its disgusting.» Please please please save yourself the time and the headache and skip the Lia dealerships altogether bunch of morons!

In late July early August 2014 I had some repair work done after some road hazard damage. I live on Long Island, NY and they are located in Albany, NY about a 3.5 hour drive. After they ordered parts, they said they ordered the wrong one, then they called back and said it wasn’t the wrong one, they didn’t order enough parts. I was told to come back, by the service department manager, on a specific date and time. I did this and they didn’t have the car done as they told me. (Didn’t even bother to call and tell me this). I had to make ANOTHER trip back a couple of days later to pick up my car. This was AFTER he (Frank Ferrero /​Dealership manager) agreed to bring my car back to me in Long island and take my insurance rental car back (all agreed upon by insurance and enterprise and Lia). Days later, when my car was done, he told me he wouldn’t be able to bring my car to me as agreed. (Again didn’t bother to call and tell me this until the day my car was ready AND last day my insurance would pay for a rental) SO, I had to drive back (time, tolls, gas, traffic) and get my car. I was very upset and spoke to Mr. Ferrero and we agreed that they would reimburse me $ 100 for gas and tolls. Weeks went by with me leaving multiple emails and voice messages. Only after I reported him to BBB did he send the check and finally contact me. (I even told him in my email that I would file a report to the BBB… still no reply. Guess he thought I was bluffing!) Now he asked me to remove the report… Really?! Plain and simple fact… I am not complaining about the «mechanical service» I am complaining about the «CUSTOMER SERVICE». So, the complaint is legit and it will be «closed» with the BBB, but I will not remove it.

The service department of this dealership really needs some help in customer service and accommodating their customers.
Recall # 3 on my 2008 Elantra… bad brake light switch’s which can cause brake light to fail, inadvertently light and cause cruise control not to disengaged.
Never recieved a letter from them concerning this. How I found out? I was pulled over by the local police and the officer told me about it. Needed to have it repaired with in 72 hours and the ticket will be nullified.
Call Lia on Thursday… they have an opening the following Wednesday… so what I am suppose to pay a ticket and rent a car for 6 days. Well Lia did not care one bit… the young lady on the phone got an attitude with me and I terminated the call before I lost my temper.
Went to a local auto parts store, purchased the brake light switch for $ 12.99 and installed myself in less than 15 minutes. Aviod, Aviod Aviod this service dept… they do not care.

We purchased a used Honda from this dealership.
I know that going to any car dealership you’re going to feel off the bat, a little skeptical.
The sales guy was fine and accommodating. However, after looking around at a few cars we expressed an interested in seeing something used that was not a Hyundai. They ended up having the car that we were originally interested in, a Honda Fit. However, we test drove it and it was really dirty and we were shocked that they were even showing us a car that 1. they didn’t even clean and 2. didn’t even feel weird about showing us a car that was so messy inside. After a lot of hemming and hawing, the sales guy cleaned it up for us and we took another look at it. We were very pleased and continued to negotiate with the price. They ended up coming down enough for us to make the purchase. We left feeling very good.
38 days later:
Keep in mind that the Lemon Laws, for used cars over 80,000 miles only protect you for 30 days (not 31 or 32 days). Within the 30 day time period– we ran across a few problems and they honored the Lemon Law by fixing it. However, the same issues persisted even after their repairs and guess what… the Lemon Laws were no longer in place.
In addition, at exactly 31 days the check engine light came on. We called the dealership and expressed our concern. While the sales person was accommodating and covered the $ 90.00 service inspection.
We had the worst experience with the store manager. After reviewing what was wrong with the car (the catalytic convertor) around $ 1500.00 to fix. We came to the conclusion that is it is possible that 1. they may have not done as good of an inspection before selling the car or 2. Would it be possible that they suppressed the check engine light before the sold it?
We did say that it was odd that at 31 – 32 days after the warranty expires– how could it be possible that there is such a HUGE problem. While we had made no direct accusations, we framed it as a question because of our frustrations hoping that the sales manager would be open to a deal perhaps to cover a portion of this extra cost.
His first reaction to our problem was– «Let me tell you this, I’m not going to do anything for you.»
My husband and I were really shocked and continued listened to him claim that that they are reputable and that they have many Lia dealerships. However, on principle only based on their claimed reputation– we were shocked that they would not at least negotiate something with us since they were so reputable or two acknowledge that we might have a point. So here we are with a car we purchased from Lia Hyundai in Albany with a problem that will cost us $ 1500.00 to fix and a dealership that claims their reputation to be based on customer service and values. We went back and forth for a while and left there feeling worse. We are now getting a second opinion and will continue to investigate the problem.
If we find out that anything had been tampered with we’ll report it to the DMV. Especially since they made it very clear that they would not do anything for us or even thought it was their problem.

After my Ford Escort broke down on the side of the Thruway, leaving me stranded for 90 minutes in the dark, I decided it was time to get a new car. I’d just put $ 400 into my ’98 sedan for a radiator and was beyond frustrated.
I decided I wanted the luxury of a brand-​new car — one that I wouldn’t have to worry about like I did with my used ones.
After a little research (and some investigation into my finances,) I decided on a Hyundai. My sales associated, Jonathan, was extremely helpful. I worried that as a young, single woman buying her first new car, I’d seem like easy prey. I might have been interpreted that way, but at least he didn’t show it. Everything was explained in great detail and I never once felt like he was being condescending. The process was fast too — from the time I test-​drove it to the day I picked up, I think about 60 hours passed.
I’ve had my car for a little over a year now and I’m still really happy with it. The employees at the service center are always really nice and helpful, and the prices don’t seem that bad to me. They also have a waiting room that’s well-​stocked with a variety of magazines and I believe it’s equipped with WiFi. They even offer a shuttle service so you can get to work while they take care of your car.