Armory Garage Chrysler Dodge Jeep Ram

The guys at the service desk were great. Very professional and accommodating. They take their time with each individual customer no matter how big or small the concern may be.

Service center sucks! I bought a brand new Jeep Grand Cherokee less then two weeks ago. When I came home I noticed moisture in the headlights. I immediately called with this issue and scheduled an appointment. The lights were looked at and I sat in the waiting room for 45 minutes. Service member came and got me and showed me a poster from Chrysler showing when or when not to replace the lights. I was told some moisture was «normal» and the heat from the lights would clear it up. I was told the ran the car with the lights on and they were beginning to dry up. My second vehicle is a mustang and when I had a similar issue Ford replaced the lamps. Several days went on and lights were getting worse after getting wet. I was sent a customer survey in the meantime. Of course I was not giving Armory all tens. I scheduled my second appointment four days later. The VERY FIRST thing said to me from service staff was, «you gave me a failing grade on your customer satisfaction survey, and do you think we will give you top service with that grade».
After the initial shock and few profanities, I was sent to the waiting room where I loudly announced my displeasure and lack of professionalism. I assured after that threat the second survey would be worse! Calls from manager never returned and I was given a loaner car. I suspect they didn’t want me in show room. Long story short they found an issue and lamps were replaced. This all could have been avoided if checked the first time. I made it known I would never step foot in that building again. Following I read reviews here and had heard similar stories from friends and family. A car with 300 miles should never have moisture in the headlights. And if so I’m a new customer and should be treated with respect and fix any issue no questions asked. Especially 1 week of owning car.

Decent sales staff but terrible service department.
Recent routine service done, oil change and tire rotation. I asked about the brake condition and the service person looked at my paperwork and said «no issue the service tech would have noted it when he rotated the tires, it’s part of our checks». Was in a hurry so I thanked them, paid and left. I looked at the receipt when I got home and realized:
1) they didn’t do the tire rotation, and therefore never checked my brakes
2) the service person lied to me about his tech looking at the brakes when doing the rotation.
I mentions this in the survey I received and they called back to apologize but were mostly attitude. If this had happened at Keeler, they would have offered to get me a loaner for my inconvenience and done the rotation and brake check as a safety concern. Instead they just told me to bring it in again.
Consider where you buy a car more than what car you get. There are a lot of dealerships and none have anything to do with the car build quality but everything to do with after purchase satisfaction. Armory isn’t trying anymore and it shows.

Save yourself and don’t buy a vehicle here! The only good thing I can say about this place is that our salesman wasn’t bad. They wouldn’t even begin to make a deal with us on the price but they at least gave us a decent amount for our trade it.
But the service department is another question. We bought a used vehicle from here just over 60 days ago and have already had to sink over $ 1000 into it. Had we not been away for most of September right after we purchased the vehicle we would have found the issue earlier and been able to lemon law it.
When we called the service department to tell them what was going on they were very rude and wouldn’t even give us the time of day. They said they were too busy to even look at it that day or for the next few days for that matter and rushed us off the phone. We ended up having to take it somewhere else to get it fixed that very day because it was a matter of our safety. The place we got it fixed at told us that there was no way that this was a new problem (being that we had driven the vehicle less than 1500 miles in 2.5 months) and had been existing for some time. Very unhappy that the service department didn’t care or show any desire to help us out after the amount of money we had just spent with them to purchase the vehicle such a short time before that.
Did the salesman know about the defects with the vehicle when we purchased it from him? No, most likely not. So I do not fault him at all. But this vehicle should not have been sold to us with the problems it had. Do they even give their vehicles an inspection before they put them on the lot for sale? I doubt it.

Harry is professional and helpful!

came to buy a car and was not acknowledged by salesman when i walked by a group of 3 of them. no hello, nothing. proceeded to the car i wanted and began looking into the window. i looked back to see if they saw me. they did. as i was leaving someone came rushing from the inside. too late.

Iiterally placed an order for the truck I Wanted and the price I had to be at and 15 days later they started sending me pics of my new truck. I told then to have it ready by the time I got there. Took it for a test drive. Sold. So happy. Easy transaction. All for Alfie.

Car shopping in the Albany/​Vermont area can be a daunting task for a city girl like me. To add to it, I had never shopped at a dealership before. My family and I were searching for the Toyota Prius I decided on, and we had stopped at several Toyota dealerships only to hear that my choice was «out of stock» since they move so quickly… Then they tried to sell me cars that were $ 16,000 over my budget. Nothankyou.
I was nervous and utterly discouraged after visiting a few dealerships… The salesmen were cold, calculating, and largely unhelpful. But a random web search while we were driving on Central Ave. in Albany yielded a surprising result — a Prius, directly in my price range and in the color I wanted, was available at a nearby Dodge/​Jeep dealership. What?! This has to be a mistake. But we were nearby so we decided to check it out. I’m so glad we did!
Mr. MORGAN WILLIAMS was in direct contrast to the other car salesmen I had seen that day. The first thing he did was smile at us and welcome us in a cheerful, professional way. He walked right up to us and warmly asked how he could help. Simple, yet wonderfully refreshing! I asked about the Prius, and he promptly got the keys and took us out for a ride. The man had a thorough knowledge of my Toyota, even though he worked at a Jeep dealership. He certainly did his research! He shared the specs and «sold» me the car, but in a totally non-​pushy way. Of course he wanted me to buy it, but NEVER did he apply any pressure tactics or become belligerent or exasperated at my millions of questions. He was straight up; 100% honest, friendly, kind, and forthright the entire time. Because of the experience he gave us, I have the beautiful almost-​new car that I’ve wanted for months. I would buy another car from him in a heartbeat and HIGHLY recommend him!
The finance guy was pretty cool, too. I don’t quite remember his name, but I do remember his laid back, non-​pushy attitude. I told him that I was pre-​approved for a loan from a credit union back in NYC, but that I would finance with them if they could match/​beat the credit union’s rate (2.5% over 66 months, pretty good credit) and he got me the exact deal I was looking for. I ended up saving thousands on the car! Everyone likes a good deal: D
The person in charge of upping my monthly payment with warranties was visibly upset at my «cut the bull» attitude. Not a huge fan of his pushy manner, but you can’t have it all.
Though they didn’t fill my gas tank when I came to pick up the car the next morning, all in all, I am a fan of this dealership, especially my car dealer Morgan. What made up for it is the utter lack of extra fees in the paperwork AND the fact that I just got a check for $ 20 from them; apparently I overpaid for DMV fees! I appreciate their honesty and good business practices. Score!

Terrible customer service. Buying a used car from armory was a huge mistake sure it was easy the initial purchase but I’ve been back 2 times so far for a loud clunking over bumps with my car and they have giving me a lot of BS about a rattling seat and said it could just be a characteristic of the car. Oh and don’t ever leave a message to try and get an appointment because they won’t call you back. They just keep beating around the bush until the limited warranty is up. I’d gladly pay more and go somewhere else to avoid this I don’t have time to sit for hours in the waiting room.

Liked them when they were Nissan, like them now that they’re Jeep. I dealt with Thom Thayer or Dave Kaplan; should you come here, they’re great.
I actually did not want a Jeep (it’s kind of a toughie brand and I’m not really a toughie), but after fighting to get help at a Subaru dealer two times, and deciding it might not be best to own what I really really wanted without having a garage, I thought I’d give Jeep a look see. Now I’m including the following, just to state why this isn’t a 5 star review. First time didn’t go so well, I told the guy I didn’t want a base level jeep and it absolutely could not be silver. So he kept showing me base models and grey… not silver, but not quite not silver, know what I’m sayin’. So I’m like «listen this color. it’s not doing it for me“and then walks me all the way across the lot (it’s a big lot and I’d broken my toe a month earlier) to see the new stock, «these things just came off the truck». We get there and they’re literally all silver. So I left. I don’t want to put his name on here and get him in trouble, but should you read this review and want to know who he is, I will tell you privately.
Got home, was ready to skip car shopping all together and remembered Thom, who had sold me my Nissan and for the heck of it I looked to see if he still worked there. Not telling him of my previous experience (I didn’t want the pervious guy to get in trouble) I asked him to help me find a Jeep, and told him what options I wanted. Two days later I stopped by and literally he had the vehicles pulled up and waiting for me, and everything I asked for. He set me up with a great sales guy (Dave), and it took me less than an hour to buy it.
It’s been a couple months now and I’ve nothing but good things to say about my Jeep. For what I paid and what I got, I think it would be hard to beat the price point for the options offered. They also offer something called the Armory Club, which is free and allows you access to their gas pumps, which are priced lower than say Hess or Sunoco.

Called about a car on their website. Salesperson told me it was «spotless» inside and out. Drive from Boston to look at car — was covered with scratches and had a huge cigarette burn in the seat. Decided to do business with another dealer — imagine how they would handle a repair or warranty issue?

My RV powered by a Sprinter engine broke down near Troy and I had the good fortune to be towed to this Chrysler dealership. I had called ahead and talked to Steve Kane, a service writer, who assured me that they would do their best to put me back on the road. Then the RV was examined by Sean, a Sprinter technician with years of experience. Even though the engine mgmt software could not pinpoint the problem, Sean had a hunch, followed it through and had us back on the road that afternoon. Friendly helpful people, comfortable waiting area, experienced techs. I would say that Armory has everything I look for in a service dept.

This is all I will say. If your looking to purchase a new vehicle, do yourself a favor and look elsewhere. It’s sickening the deals that I’m now seeing at other dealerships, without even negotiating. Which is something these guys Don’t do!!!

Im actually from Westchester but decided to drive up here to buy my latest car. Not only did I get a deal that was thousands cheaper than what was on offer in my area, but they also didn’t add on all the nonsense fees that many NYC area dealers charge.
Couldn’t be happier with the deal I got or the staff. Talk to Ben if you go there, he’ll take great care of you.

I’ll start with the pros–
*lots of jeeps in stock
*nice indoor showroom not many jeeps but it was an off road environment.
What I didn’t like was the attitude of the salesman. I own a mustang and Honda insight so I have no clue about jeeps. He acted like we were a waste of time gave us his card and said if you have any questions come ask. I figured he would show us the different types of jeeps but no we had to walk the large lot like a lost dog. We then came a crossed the used section, another salesman came out. He was much more helpful. He asked if I had a trade in, I said yes I would like to know how much you will give me for it. He said well you have to pick a car first… I knew from there I was going to get the typical sales bs. I had enough of this dealership and left. It may be only buying 1 car but not from them.

Complete rip off. Plain and simple. They quoted $ 600, I got it done somewhere else for $ 280. Their is no excuse for that. I really regret taking it there in the first place and having to fork over 90 bucks for them to look at it. Never again.

I went to this dealership when the gas tank on my Jeep started coughing up gas after filling up. After they checked it out we were informed that we needed a new tank which would cost $ 1100. We immediately got on the phone with the corporate office, and (to make a long story short) eventually got them to cover most of the cost of this repair under the extended powertrain warranty.
We made an appointment to drop off the Jeep the following Monday at 8 a.m., which was supposed to ensure that we would have the car back by that afternoon. We only have one car and it was important to minimize the time in the shop. Monday rolled around, I dropped off the Jeep. 4pm comes and goes, and we call them to find out the status. It turns out they did not even have the part in yet, and wouldn’t even be looking at it until they got the part. I needed the car the next morning so i went and picked it up and made another appointment for the following Monday, again at 8am with explicit instructions that I would need the car back that afternoon. They assured me it would be no problem, and the part would be there.
The following Monday I went to drop off the car, and asked to make sure that the part was, in fact, there. It turns out that the part had arrived but someone had sent it back. So, no part. This lack of communication between people at the same company is astonishing.
I have another appointment next week, and I am hoping this time I will actually get it fixed. The only reason this dealership receives 2 stars instead of 1 is that Tom, the assistant manager, was instrumental in getting the corporate office to cover most of the repair. I appreciate that he went to bat for us in that way. If only the dealership could get its collective act together and serve their customers in an organized manner!
Update: On the third appointment they did actually manage to have the part and fix the Jeep. The repair seems to have been good work; it was been a few months and the car is still doing well. However if it can possibly be avoided I will not go to this dealership again — their lack of internal and external communication is astonishing.