Towne Cleaners & Alterations

Best service and value in Alameda. Shirts/​pants always look great. Very friendly and Customer focused. Dry Cleaning version of «Cheers» (they’ll know your name).

We used Towne Cleaners for their pressing services before our wedding. 5 tuxes and shirts needed pressing. We picked up our things on time but didn’t check the items for a couple of days. 3 days before we were to leave for our wedding destination, I noticed 3 shirts and one jacket were crinkled. I called and they offered to re-​press them at no cost. They put a rush on the service at no extra charge and returned everything to us a day later in perfect condition. I didn’t have to haggle, argue or complain. The staff was very apologetic, accomodating and helpful-​which was definitely appreciated considering the timing! Good customer service is hard to come by. Thanks Towne Cleaners-​we will be back!

I have been going here for over 5 years. The staff is friendly and they do a fantastic job of dry cleaning and laundering my clothes. They are always done on time. Highly recommended!

I am a loyal Towne Cleaner customer and a very happy one at that. I have been to several other dry cleaners in Alameda and was not happy with their service or unfriendly ways. All of the young ladies at Towne are nice, friendly and professional. My husband is very particular with his clothes. I’m happy to say he has been completely satisfied with their service. I would recommend them to anyone. Their prices are fair and I love the new little barcode. You can barely see it. So much nicer than taking off a tag that is stapled on every time. Love that I can do my shopping at Trader Joes and I don’t have to pay for parking

I come here every other week to pick up my dress shirts and drop off the next batch. I always see happy people coming out the door and happy smiling faces once inside. These folks make it easy to like them and they do a great job with my dress shirts.
I think the new barcoding system they have now is great. I saw someone complain that this teeny tiny Barcode ruined his custom tailored shirt. I’m not sure how a tiny barcode on the inside of a custom tailored shirt can ruin the shirt. I’ve used many dry cleaners throughout my career and I’m sorry to say that your clothes are gonna get something attached to them for tracking. Be it a staple, a giant barcode, tiny barcode (like Townes), or pins. The great thing about the barcodes is they only have to be applied once instead of pins or staples every-​time the shirt is cleaned. This little barcode is the way to go.
If you commute to the city and have to wear dress shirts everyday this is your place and it’s the least expensive around that I have found and the location and customer service is great.
Bottom line, if you need a good dry cleaner in Alameda, this is your place and you can’t beat the location to top it off — between Safeway and trader joes. Be sure to grab a piece of delicious candy they have on the counter. It’s addictive and I’ve found it online! Score!

Okay, do not go here unless you want little barcode stickers permanently *glued* to your items, in a manner that is impossible to remove, and is supposedly only removable by some machine they have in the shop. This is the first and last time I am taking any dry cleaning here, as I now have a bunch of my favorite clothing ruined by idiotic permanent stickers.
Sigh. How can they think it’s even remotely acceptable to do something like this? I am beyond agitated, to say the least. Should’ve trusted the numerous horrid reviews on here before entrusting them with even a sock.

Towne Center Provides excellent services. I have been going there for October 15 and I am very satisfied with their dry cleaning and alterations.

Very awesome and pleasent people running the spot. They took my stuff right in and gave me a good price, and then knocked off a few dollars.

Great service, good prices, convenient location, flexible hours. They have flexible hours so you can pick up on Saturday or Sunday. Great place for working parents who need to fit «running by the dry cleaners» between kids’ sporting events or a trip to the grocery store.
The people who work here are very friendly.

I had a jacket for my uniform dry cleaned here. It has 4 buttons when I handed over it to them. When I picked it up, there was only one. I didn’t find out until I got home. I would have given 1 star, but I’ll give an additional mercy star since most comments here are negative.

This is a small place, especially the area for drop-​offs and service and it can get crowded pretty quickly. I had some drapes and sheers hemmed and sewn together. They are courteous, did a great job and had them ready in a week, and the drapes look fabulous. It was a fairly expensive job but as I don’t know how to do it, my mother didn’t want to do it, and other cleaners I called didn’t have the space to do drapes I wanted to just get them done regardless of cost.
My only complaint is that they quoted a price and gave me a ticket only to increase the price when I came to pick up the drapes as they had made a mistake in calculating. But if I had decided I wanted to pay less after securing the ticket that would have been tough luck so as far as I am concerned proper customer service would indicate they should have eaten that mistake and not passed it on to me.

Horrible customer service. This place does just an average job in their work and is very pricey. That being said, their customer service is horrid! I had to chase down (took over 2 weeks) money that I was double-​charged from them for a service, and they were rude and unprofessional all along the way. didn’t offer a solution or apology whatsoever. Take your alteration/​cleaning money elsewhere; this place sucks!

Three weeks ago, we picked up our order of freshly laundered shirts and dry cleaned pants, and realized after returning home that one of my Boss light blue shirt had 3 white stains at the back of my dress shirt. I wore this shirt 5 to 6 times during the course of 1 year. My wife took this back and they asked that we leave the shirt so that they may review the matter with the cleaner.
Last week, I returned to pick up my shirt and asked the status of my shirt. The lady working the cashier said that the shirt was not present at this store and connected me with the manager working at another store. I spoke to the manager, and she explained that she discussed the matter with the cleaner and the cleaner stated they are not responsible for the condition of my shirt. She asked that I should fill out a long claim form. After the store cashier showed me the claim form, I declined to fill the form stating that the store has all the necessary information from our order to fill out the claim order themselves. Furthermore, I stated that it makes little sense to fill out the claim form if the store’s position is that it is not responsible. I demanded my shirt back. She stated that she will return the shirt, or I may receive $ 20 store credit. I was furious because my $ 110+ tax Boss shirt which I wore 6 times was reduced to a $ 20 store credit. I refused the $ 20 store credit and demanded my shirt. She asked my intention, and I said that I will take this to the next step.
Today, I went to the store by Trader Joe again with my ticket and asked for my shirt. Again, the shirt is not at this store. After talking to the manager on the phone, she again asked that I fill out the claim form. I stated that I already filled out the necessary portion of the claim form and that I demanded my shirt back. She said that the owner will review the claim form and decide the matter. I again demanded my shirt back and that the store owe me the shirt since it has not settled any claim I had on this matter.
If a customer furnishes a ticket for the order, the store owes the customer the shirt. Currently, my shirt is being held as ransom. What is this world coming to when people no longer understands the method to provide great and rationale customer service.
I want my shirt back or provide a settlement. This store has my shirt and knows the brand, the size, color and make. It’s a very nice Boss shirt, so they should pay for my shirt a mutually agreeable amount or I may take another option via the legal system.
I’m simply a person who wants my shirt back, and after this frustrating experience, I’m not likely to return as a customer because after all these years of supporting this business, it does not seem like they would treat their customer properly when a mistake occurs.
Want my shirt back!

Excellent service at a great price.
Courteous staff who are attentive and knowledgeable.
Brought in a few dress shirts that I needed in a rush they got them back to me within 2 days for less than half what the other place was charging.

Sad to say I too am done with this place:
The obligatory one star goes to location– it’s convenient and I’ll miss being able to do dry cleaning on my Trader Joe’s days.
The problems start with poor customer service, and end with physical damage to my husband’s blazer, topped with even worse customer service from the owner in addressing the issue.
I’d taken my husbands suits and jackets in a few times, and encountered less than clean results but nothing major enough to not give them another chance. The final straw was when one article came back with patently obvious physical damage that was obviously not there when I dropped it off — if it had been, the protocol would be for the intake person to make note of it prior to acceptance of the item.
To make matters worse, their response was totally unprofessional — the girls manning the desks had no idea what to do and I was left following up on messages that had been relayed to a manager, then the manager had to relay messages from the owner who wouldn’t talk directly to me, and ultimately, he displayed a clear reluctance to accept responsibility which translated to us only receiving an unacceptable amount via their insurance (?) for our destroyed blazer, which they kept and refused to return to us. Not cool, and IMHO not worth the bad reputation.
Also of note– the owner runs Elegant Cleaners in Alameda too, and a lot of the pieces brought into this store are actually handled at that other shop, making matters even more annoying… just glad it’s over and done with.

I must say I used to really like getting my shirts, and dry cleaning done there, even though the turn around time is really long. (Almost a week every time.) The last time I went, a tuft if cat hair had found its way onto my clothes. They informed me there would be a $ 3. Upcharge for each item, even though I’ve never been charged this before by them in the 2 years they’ve h ad my business, (I get a lot of cleaning done as a professional jazz musician.) I refused to pay it reminding them how often I come there. They didn’t seem concerned. I left. Went to Martinizing right around the corner and had my clothes back in 2 days, for not much more money and no 3 dollar charge.

OKAY, I’m done:
*I’ll be honest, I can get musty under the pits, so I expect paying to get my blazers dry cleaned should get the stink out right!!! Not here. Yes, I do the sniff test. And I found out just because they are ‘green’ doesn’t mean the stench shouldn’t be out.
*Your large gauge safety pins leave holes in my silks.
*Your turn around time is 5 days, too long.
*You don’t have enough confidence in your processing of delicates or even PRINTS, I don’t want to sign away any liability anymore.
*Tired of seeing your classless TIP jar in my face EVERYTIME I come in.
Love supporting small businesses, but you still gotta be competitive with quality.

I had 4 pants hemmed up, and one linen tank top brought in under the arms. The taylor did such a beautiful job. I researched and it is the best rate in the area.
I’m really glad I chose to go here. Impeccable workmanship.

Been coming here for 2 years. Great service. Great prices… Rush service is «extra». That is true. It’s extra everywhere. Here, it’s $ 0.50 extra on a normally $ 0.99 shirt. Yeah, fifty cents extra — so you’re paying $ 1.50 for an expedited laundered and pressed shirt here, where your paying $ 1.79 everywhere else.
They always made repairs for me without any problems and their prices are so great — I don’t even know how much they charge, if at all for repairs — it’s always inexpensive.
They even have great hours… open til 8:00 p.m. during the week, 6:00 p.m. on Saturdays and 5:00 p.m. on Sundays.
The only thing that could be better would be if they opened an hour earlier during the week to be able to drop off on my way to work.

Walked in today to pick-​up my shirts, but noticed that I didn’t have my claim check. Olivia, who was with a customer, greeted me by name and I said I forgot my claim slip. Another worker, who was finishing up processing an order, said she would be ‘right with me.” She then proceeded to punch in the number into the clothing conveyor rack and there were my shirts.
Now that was service. I wondered how was the girl able to get my shirts without asking for my phone number to bring up my account. Olivia must have punched my name in her terminal so the other gal saw my claim number on her terminal.
Granted, I am a regular customer here. But the customer service I am experiencing here is amazing. I know the service I get at other establishments were I frequent is not up to standards here. Thanks Rose, Olivia, and staff.