Alameda Landing Dentistry

I hate writing bad reviews.
I know from experience bad reviews will help a business fix their issues and move forward in a positive way.
My lady signed me up to go here. I had just lost a filling and I needed help right away. I go in and everyone here is really nice. The facility is new. and very clean. From the looks of the place this is where you want to go to get your teeth fixed or maintained.
The head dentist Ms Poland is a sweet lady very friendly. All of her associates are professional.
My issue is lack of experience and not having the ability to be accountable for mistakes and admitting fault.
On my first visit I was diagnosed with a root canal by the dentist (Poland) taking pictures and looking into my mouth. She sends me directly to a root canal specialist in alameda that immediately tells me I DONT need a root canal. She determines this by having me bite down on tissue 3 times.
As all of us professionals know these visits cost a lot of money. These dentist have no problem billing you for their mess ups I must note. For us professionals we know we are only allowed a certain amount of money to maintain our mouths. Make a long story short the root canal specialist sends me back to Poland with a charge.
When I explain to dentist Poland that she made a mistake and my insurance was billed for a mistake she has the guts to tell Me that the client/​Doctor trust is broken and she doesn’t want to see me anymore.
How dare her. Mean while it’s been 3 plus months and I still have the same problem I had when I went to see her 3 months earlier. AND ITS MY FAULT.
Listen I have been running business’s for 15 years and I have made every mistake and that’s what’s made me great. Because I’ve learned how to treat people.
A little friendly advice to this business. When you make a mistake. Own it. People will respect you more.
Things worked out for me I have a great dentist in Oakland with 25 years experience and I’ve spent 15k already getting my mouth right.
Thank you Richard Curotto DDS.
Ps keep your $ 100 credit you offered me.

Just recently visited the office after a recommendation from my wife after my dentist moved out of state. Immediately I felt welcomed as I walked in. The staff was friendly and courteous, and as a new patient I found the check in process to be quick and hassle-​free.
It was refreshing to see Dr. Polan come out and greet me in the waiting room prior to my exam, because it was still early enough before the rush.
As for the exam, I have recently experienced jaw pain on my right side. Dr. Polan listened to my concerns and addressed my needs quickly. It was determined that no surgery was needed, and my pain was related to grinding my teeth at night. I was fitted and given a mouthpiece, and signed up for my annual 6 — month cleaning.
Even after the visit Dr. Polan contacted me to see how my pain was and asked how the fit of the mouthpiece was. I’m happy to say I will continue to visit the office and recommend it to friends.

Good overall experience.
I like that everything is electronic, from the appointment reminders, to the forms that need to be completed. To the survey that comes afterward. They also do all of their X rays electronically and I was able to view them while my exam/​cleaning was taking place.
I would have given 5 stars but had to wait 15 minutes past my appointment time before I got started. I know, this is typical of doctors/​dentists, but that is the difference between 4 stars and 5 stars.

Yet another great visit.
I highly recommend. Financials clearly laid out. Care remains exceptional. I look forward to my next visit. Atmosphere remains pleasant and inviting — comfortable.

I have been looking for a dentist and had a good recommendation from a friend on this place. I have a periodontist that I have been seeing though but haven’t gotten a cleaning in almost a year. I saw Dr. Polan and she diagnosed me with Periodontal Disease (Advanced Gum disease). Coincidently the exam room was full of marketing literature about Periodontal disease which essentially requires an advanced cleaning that cost $ 2000. I came in for a typical cleaning for the intro price of $ 59 and they then wanted $ 2000. I asked if they could provide a normal cleaning and Dr. Polan told me it would be against her license to do so. So I left and followed up with my periodontist. They gave me a standard cleaning, confirmed I need to get cleanings more often than once a year, and no problems or issues I can complain about. They didn’t understand why it would be against her license and felt the situation strange. I’m not sure what happened or why Dr. Poland incorrectly diagnosed me. Speechless.
It as a really nice office, very new, and friendly staff – so I have two stars instead of one.

I’ll keep this very simple for you…
Pros:
— New & clean facilities
— Take many insurances
— Great customer service from all
— Good hours
— Professional
— Detail oriented
— Advanced technology from start to finish
— Good rates
— Efficient process
Cons: NONE. I really couldn’t find anything I didn’t like while having my first exam with Alameda Landing Dentistry. Please note: I’m a perfectionist and I expect a lot when I pay for something, having said that, I feel it really couldn’t get better than this place. Overall great experience, thank you Dr. Polan & staff!

I currently live in San Jose and I make my way here to get my teeth taken care of but not only because the location is great, it’s the staff! You need great workers to operate a great business and this is exactly where this new dentistry is headed! Very professional! I seen a comment about the staff being too nice at this dentistry? Rather have someone attack me with kindness then a snobby attitude. Sign up before their booked! Thanks again for the best service y’all, that’s why I always come back.
Kevin P.

This is by far the best dental experience I have ever had! Doctor Polan is changing the way that people think about dentistry and I absolutely love that. The office is extremely inviting and modern, and the staff goes above and beyond. From the moment I walked in I knew that I was in good hands. You can tell that the staff loves what they do and that they really care about their patients. I’m not normally one to enjoy going to the dentist but I actually enjoyed myself at Alameda Landing Dentistry.
Doctor Polan is an absolute all-​star. I just came in for a check-​up and cleaning but I felt as though its the best I have ever had. She was very professional and made sure that I knew what was going on throughout the entire process. She is extremely nice, funny, and a total expert in the dental field. I am looking forward to my next visit to Doctor Polan’s office!

I visited Dr. Polan to get a teeth whitening before my wedding and I couldn’t be happier with the results.
In particular, I appreciated that Dr. Polan took the time to explain the process to me, as well as the results that I could expect over time. I had been concerned about having sensitive teeth, but it turned out I didn’t need to worry much and I appreciated her patience in explaining everything to me. The treatment went better than I expected and the results are fantastic. People have been commenting non-​stop about how white my teeth look!
I’ve read some of the other comments about Dr Polan’s style and I don’t share any of their concerns about her interaction style. I’ve found that many other doctors offices are outdated, slow and the doctors/​employees fairly cold. I found Dr. Polan & her staff to be the opposite. The offices are modern, my appointment happened on time and, in addition to being knowledgeable, Dr Polan was caring, sincere and funny.
Overall this was a great experience and I can’t recommend her highly enough.

This is weird to say… because who says this, but I love this place. For one, it’s brand new, and I don’t get the feeling that someone is going to be putting civil war area tools in my mouth, which, surprisingly, I don’t enjoy. Secondly, the dentist is super friendly. Almost to the point of annoying, but not quite. I can tell she’s genuine, and I actually really love her. Her staff is also great, friendly, helpful, caring, diverse. They employ a lot of women of color which I think is dope, personally. Considering I hate the dentist because it takes up valuable time and money (I don’t have dental insurance, FML), I actually wish I had cause to go to this dental office more often because it’s just so damn pleasant.

Boutique-​feel dentist office. Like going to the spa, but for your mouth. The latest and most modern technologies with both the dental care and admin. Which is cool and all, but when it comes down to it, it’s about the care and the cost. Some of this straight forwardness seems lacking, like the «icing on the cake» has been prioritised over the «cake».
I want so much to give them more stars. Dr. Poland and staff seem terribly caring. I’m writing this review to provide honest feedback, not to be mean. I think they’ve got a lot to offer if they can work out some of the kinks. FWIW — I like them. They are an extremely likeable crew, I’d just like that to be an extra bonus, not the main reason I go to their office.
1. They have interns and my daughter related that her mouth was extremely sore from the intern working on her. As in seriously painful for many days. My daughter lost confidence when she was left alone with the intern. Which made me lose confidence in the office. Not cool. (And not sure how to get my confidence back.) I related our experience to the office manager who was extremely easy to talk to, but I would have liked the doctor to have followed up on the care.
2. Several times when I’ve left a vm on their machine it goes into a black hole.
3. Lots of gabbing. Felt like it just took too much time for the «niceties». The office is overflowing with love. Which is lovely, but bordered on lacking professionalism. My daughter felt like she wasn’t getting straightforward talk and felt patronised.
4. Payment options: there is an in house dental plan that’s available but unclear. I’m still waiting for an update on whether their delta dental plan has gone through. Would be nice to have confidence that someone was going to get back to me, but I don’t.
5. When I stopped in, there wasn’t anyone behind the front desk and no way to let them know I was there. I called out but nothing. Frustrating.

Can’t speak highly enough about the service I received from Dr. Polan and her wonderful staff. Unfortunately I was late to my appointment due to bay area commute traffic, but Dr. Polan stayed open after-​hours ensuring I got a complete check up. After I arrived it was smooth sailing. Dr. Polan was professional and courteous and I felt completely at ease in her chair. Easily the best dental experience I have ever had.
Dr. Polan and her team get my ringing endorsement and, most importantly, my repeat business. If you are looking for a Dentist in the East Bay/​Alameda area, Dr. Polan should be your first choice.

Wow… where do I begin?! Great customer service from beginning to end, friendly staff who truly love their job, clean/​innovative office, and a knowledgable staff and dentist! With healthcare. you have to TRUST your physicians and staff. Alameda Landing Dentistry made me feel comfortable from beginning to end. They explained every procedure and did a great job of talking to me one on one about my treatment plan and financing. I never felt like they were trying to just make money like so many dentists in our area. The newest treatments and up to date technology make the experience as comfortable as possible. I highly recommend this office to take care of you and your family! Thank you Dr. Polan and staff… keep up the great work!

I just had my second visit here which required a crown and a full deep cleaning of teeth– about 3.5 hours in total. But yes, even with all that they still get 5 stars. Very comforting, sensitive, and great attention to detail. This is my first crown and I am very happy with how it looks and fits. I’m so glad I found this place!
Also, very good at explaining cost and payment plans– and explaining the treatments needed– both why and how it’s done.

The best dental experience of my life. Dr. Polan is a great dentist, very knowledgeable and gives unbiased advice. I usually do not look forward to dentist appointments, but her office made my dental appointment as pleasant as possible.
I recommend anyone looking for a dentist to give her a try, I have been to dentists all over California and she is by far the best.

Dr. Polan is an incredible dentist. On top of that she is an incredible person.
Often times in this world Doctors are disconnected from the human side of their profession and sometimes that is understandable.
Dr. Polan does the complete opposite. Her caring nature is palpable and it shows in everything she does.
I have seen to way to many dentists to list because my teeth’s problems have problems. Dr. Pollan was able to treat in just a couple of appointments things that have been bothering me for years. It was truly an incredible experience. If I could give 6 stars, I would.
Not only is The Dentist amazing, but the office is brand new and top of the line. The staff are all top notch too.
It is rare to find a Dentist and a Dental office that has this level of professionalism and humanity.

I had a wonderful experience with Dr. Polan. I got to fill out all my new patient forms online before I came in so I didn’t have to deal with annoying paperwork at all. My appointment started on time and went very smoothly. I got my teeth cleaned and whitened. The facilities are brand new and they have all of the latest technology. including TV’s at every chair with every channel you can think of. Dr. Polan and Jessica are awesome. They did a great job explaining to me what the teeth whitening process would be like and ensured that I was comfortable throughout the entire appointment. I came out with a big grin — my teeth look amazing and white. I highly recommend Dr. Polan and her staff!

Brand new, spotless, organized office with brand new modern equipment. Even does check in online or on ipads. Staff were friendly and good at their jobs. Didn’t try to sell me on stuff I didn’t need. Prices were very good. Only thing I didn’t like was that the office was a bit sterile and ‘marketing’y’ — walls were white and only things on them were posters selling you on dental care, rather than the soothing pictures intended to relax you typically seen in dental offices.

These people are good and they have their act together. In no particular order:
* knowledgeable
* capable of giving patient-​specific advice, you’re not just Patient #1980 or something
* Dr. Polan can numb you with the best of them
* very good at laying out your costs
* very good at laying out your treatment plan
* they have all the best toys… erm… I mean technology
* good website experience
* text messages and confirmation calls so you remember your appointment
* great personalities
Just go. Let them put you at ease and then go to war with the billions of little freeloaders trashing up your gums!

I just left my first appointment there and I was so impressed with everyone from the Dentist herself all the way to the front of the house staff. Everyone was so friendly, and so nice. The hygienist took her time and did a very thorough job cleaning my teeth. She explained everything as she was doing it, and I really appreciated that. She even numbed my gums since they are very sensitive. I have a small mouth, and everyone from the assistant, to the dentist made sure that I was comfortable the whole time.
Marya Polan has a wonderful bedside manner and disposition. I had mentioned that I was getting married in two months and she gave me a little gift before I left. This office takes the «smile» thing seriously. Not just with your actual teeth but making sure you are smiling when you leave. I highly recommend!