1-800-Flowers

I recently sent a Co-​worker a large flower arrangement that was in a really pretty tin watering pot. He sent me a picture thanking me & BOY! was I surprised. I paid extra for the LARGE arrangement & wouldn’t you know… there were no more than 7 flowers in this bouquet. I always wondered if I was getting what I was paying for. From now on, using another flower company of course I may ask the person I am sending them too if they could semd me a picture. I paid almost $ 100.00 for this arrangement. I will NOT use them ever again.

This company is a complete joke. My husband ordered me flowers to be delivered last Friday. When I left work at 5:30, they still weren’t here. It says that they were delivered and LEFT OUTSIDE THE OFFICE. This is ridiculous. What a complete waste of $ 65. I have contacted costumer service twice now to get my money back. I can promise you I will never use this ridiculous company again and you better believe I’ll be leaving a review in every way possible. I don’t know how you’ve been in business for 40 years now if this is how you operate. Absolutely unacceptable. I would give this zero stars if that were possible.

Happy Valentine’s Day… not! for $ 80, I received DEAD brown flowers! My poor husband was so embarrassed and disappointed! He called 1800, the person he spoke to said they would call him back — 6 hours later, no call. He called again and was told they could only give him a 50% refund b/​c that was their rule!!! My husband trusted this company to make our Valentine’s Day special but instead it was horrible!!! I hope he never uses this company again!

My boyfriend told me to not leave a harsh review, but this company is just awful. He ordered me flowers from the 1800 website, and THEY NEVER SHOWED UP. My boyfriend even paid for guaranteed delivery, but it didn’t help. My boyfriend continued to call them throughout the day, which they kept saying, our flowers were already on their way, or were already delivered. We never received the flowers, and they refuse to compensate for their mistakes. I can hope people will see all of these 1 star reviews and never use this company again. They really should make a no star option, it would be more appropriate.

Just received half dead roses from 1−800-flowers. As soon as I picked them up from the box almost all the leaves fell off. I of course will not tell the person who sent them to me so as not to hurt his feelings, but I myself will never use them again because this is the 3^rd time this has happened.

Just the worst. I had a big surprise planed for someone special i checked the tracking for my order on the all he day of. It said they will still arrive on the correct date. better call just in case. «Sorry we had a processing error we can resend them tomorrow… except we can’t send roses like you ordered or the vase, we will send you assorted flowers In a chocolate vase between the hours of 9am and 7pm. I was left scrambling to find flowers at a grocery store to make the occasion work. Companies make mistakes, it happens but how could no one from the company notify me that they weren’t coming? How come when I asked what they could do to make this right their response is send you something different hen your ordered at a different date for the same price? The call ended with the manager telling me «I promise this will not happen next time» I have a hard time believing this was the first or last time this will happen to anyone who gambles on trusting this company for a big occasion in your life.

I guess it was partially my fault for not checking the review before, but they are all right. Horrible customer service, super expensive, and never delivered on time that is a perfect description for it. Will try to get a full refund for the flowers I order 14 days ago! to be delivered today and never showed up. Don’t waste your money just buy the flowers at the local flower shop.

Just look at the pictures I posted from what I ordered to what I received. Never using 1 – 800 Flowers again.

I have never had such a terrible experience as I have had dealing with this company. I ordered the Variety Club 12 months package, after my wife received the first delivery I called to have my payment method changed and was told on 4 separate occasions my request was submitted and I would be getting a call back… this never happen. Today 2÷11÷2016 i called again 888−222−0405 and spoke with Gail in billing… i explained my frustration from the last 4 weeks and she assured me should would take care of it, only to put me on hold and eventually the call was conveniently disconnected. I called back and spoke with Matthew (who also works in billing) and after telling him my frustration and being «disconnected» he assured me that they were not hanging up on me and he would resolve it… only to again have the call «disconnected» Last I spoke with Margie and I told her i want the account cancelled and all future orders cancelled, she filled out a «form» that she was told needed to be completed to process my request. I do hope i do not need to take any further actions. I do not want future deliveries nor will i ever return to this company. I understand glitches in the system, however 4 weeks of calling and waiting for someone in the «social» department to return my call is unacceptable, not to mention no one is able to give me the number to the department I need to speak with. This is absolutely horrible and has turned what was a beautiful series of gifts to my wife into a night mare.

A horrible service to be sure!
I decided to give 1800 Flowers a try after being with ProFlowers for at least 10 years. It was only because I heard a special on the radio for 2 doz red roses for $ 29.95. When I called them, they said that they didn’t have that special anymore, although it was only a day later than the broadcast. So, they offered me a few other options. I finally selected 2 dozen long stem red roses for $ 39.99. But then they added another $ 15 for shipping from a LOCAL Grower, plus tax. Order came to $ 60. OK, let’s go with it. Delivery in 3 days on Friday before Valentines day (Sunday).
I got the order confirm via email in 1 hour. It was wrong. I immediately emailed customer svc. to correct the order to ALL RED Roses. Wrong. They emailed back in an hour and said it was too late to cancel as the order already shipped. I called them the next morning to cancel the order. I challenged the FEDEX delivery and they finally gave me the confirm #. Looked it up and the order was received, but NOTHING had been shipped yet. They still refused to cancel the order. So I called FEDEX and refused delivery. Then I called my bank and disputed the charge.
Overall, a horrible experience. The 1800Flowers rep was barely understandable, with a thick accent and poor reception. NEVER AGAIN. Would give them a Zero stars if possible.
I went back and looked at all of my previous experiences with ProFlowers and they were great.
Moral:
Use
Yes! Yes!
Do Not Use: 1800Flowers

I ordered sympathy flowers for a distant relative on a Wednesday evening with a delivery of that Friday, and after the confirmation email came through I realized the delivery date was wrong, so I called on Thursday morning to address the issue. I spoke with Judy who assured me it would be no problem to adjust the date and have the flowers delivered the next day. She gave me an updated reference number, and all seemed well.
However, the next day, I was informed by my family the flowers had never arrived, so I called back on Monday morning, this time speaking James at 8:45 am. I won’t get into the absurd details of trying to get the cancellation processed through him, but suffice to say he eventually just said he was having «technical difficulties» (after having put me on hold for nearly 15 minutes) and would I mind hanging up and calling back to speak with someone else? I said I would prefer to be transfered rather than call back in, and that I’d also like to speak with a supervisor since this was proving to be so challenging to cancel through regular staff. I waited almost 9 minutes while he attempted to transfer my call, and was told his supervisor was not available as they were helping someone else, but they could call me back. I provided my callback number, and waited.
Once 3 hours had gone by, I called back, and dealt with Michelle. She confirmed she could cancel the order, and said she would email me after it was done with the confirmation. 10 minutes later, she called to inform me the order could not be canceled because it was out for delivery, but she could not provide me with a FedEx number so I could confirm. Again, I requested a supervisor call me. At 7:30 pm that night, I called again, and was told by Shiva (or Sheena?, the connection was poor) the order had been canceled and I would get a confirmation email once we hung up. 30 minutes later, no email had arrived, so I called once more, and spoke with Melody, and asked firmly to speak with a supervisor and said I would not hang up until that happened. She eventually revealed that the supervisor, Jalyn Noblezada, was not taking any calls or in the habit of speaking with customers at all. Eventually, after much insistence and basically having to stage a sit-​in on the call, I was able to get 2 email confirmations while I was still on the phone that the cancellation had been processed and that I should see the refund in a few days, although truthfully I’m not optimistic.
I normally wouldn’t resort to calling out specific names, but this entire process was so throughly terrible, I believe they must be held accountable, especially given this is a call-​line specifically directed for funeral and sympathy flowers, there should be a good deal more ease during such difficult times.
My supreme disgust at this entire ordeal, the outright lies about it being out for delivery, or how it was «canceled» 4 times, and the complete lack of assistance when I tried to escalate my complaint have sorely tempted me to contact the Better Business Bureau.

I will never order from them again… Ordered a delivery on December 10 for a delivery on the 24^th for a friend who had surgery… never delivered it… Called on the 24^th and 25^th. Finally cancelled the order on the 27^th. Had no excuse. They suck!

Purchased a 60.00 arrangement on the website, to be delivered on the 22^nd. It was delivered on the 24^th and in a box for my 90 year old Mom to put together. Fed ex delivered it. Never ordering from this company again. I’ll call local florists in her town, from now on.

NEVER, NEVER, NEVER use
— my ordered was NOT fulfilled nor did I get resolution from this website. I’m so disgusted with this website I will NEVER use it and will make sure any and everyone I know is aware of this horrible service.
Nancy H.

Updated review: I’d give zero stars if I could. The second delivery they promised to send on the 22^nd wasn’t delivered either because «all the local florists were at capacity». I placed the order on December 8^th for December 18^th delivery (then modified by them for December 22 delivery!) They offered to send an arrangement in a box — just what my 86 year old Aunt deserves — some assembly required. It took over 10 minutes for them to promise to cancel the order and issue a credit, which they quoted as lower than the amount I see on my credit card. I gave up with them. I’ll dispute it through Citibank.
They were great at taking our $$ but not so great on delivering the flowers. When the delivery date came and went, we called to find out why the flowers weren’t delivered. The Customer Service person in the Philippines kept telling us «the product code is not valid». How can that be? We clicked on a picture of the flowers on their website. And when were they going to tell us that the order couldn’t be delivered? Stick with a local florist.

I guess you can’t expect much from flowers that come in a box. Honestly though, when I used to receive flowers from 1800 Flowers back in SoCal they were great! They outlasted any other fresh flower arrangements I received from local flower shops. Anyway I contacted them to let them know about the condition of their flowers and never got a response.

Only giving one star because I can’t give 0 stars.
I’m VERY disappointed with the purchase I made from 1−800-flowers.
I don’t even know where to begin. I was in tears when I received the picture from my best friend. This is NOTHING like the picture on the website. Granted, I understand substitutions may be made by whoever actually puts the arrangement together but I never thought in a second it would be so unsatisfactory. This is about a $ 20 arrangement (at best) not $ 60+ arrangement. I want my money back! I will never order from 1−800-flowers again. I have always ordered from Proflowers in the past but loved the bouquet I saw on the 1−800-flowers website. The difference is that everything I have ordered from Proflowers is exactly like the picture on their website. Not so with this company.
This is beyond my comprehension. What was actuary sent is the ugliest arrangement I have ever seen. A five year old could have done a better job with with her eyes closed.
Live and learn, they say. I will make sure no one I know ever had to go through the disappointment I have today. By the way, Proflowers stand by their products. Do they?
A sincerely dissatisfied customer,
Emily S.

the previous flowers i had gotten were from 1800 flowers the comp. the flowers i received recently were from alameda 1800 flowers. thank you very much for the beautiful arrangement.

I would rate this 0 stars if I could. I ordered this for my mom for Mother’s Day and it was a total disappointment. Bought a LARGE, but the real thing turned out to be smaller than the small. I expected a full bloomed bouquet, but there was only one grown lily. Paid about $ 100 for this. TOTAL WASTE OF MONEY. Do not trust their stock photos or buy from them in general. The only plus was on time delivery.

Of first mention is that I ordered the product directly from the
website. That having been said, the only thing good I can say about this company is that they delivered the product on time… Other than that, what arrived was awful. The flowers were not attractive by any stretch of the imagination, the leaves were bent up, broken and drooping all over. There were brown edges. It looked like they just threw some flowers in the box after ripping them off a bush. NOT impressed and WAY OVER PRICED for what arrived. I am being honest in saying that the flower arrangements I saw at the supermarket last night for $ 6.99 looked amazing by comparison with the $ 43 mess my wife received.
I really wanted this to be a special treat for my wife for Valentine’s Day. My wife is awesome and she loved that I got her flowers even though they were absolutely disappointing to behold. She’s making the best of it, but I have to complain. If you are thinking about using this company, check your local grocery store or flower shop first, where you can see what you’re getting and, I am quite certain you will get so much more for the money than anything you will get from
.
I have tried to contact them, but wait on hold forever with no response. I sent them an email with a photo showing the comparison between what my wife received and what the website displayed, but have not heard back from anyone yet. I hope they will make it right. Until they do, it’s one lousy star from me.