Crosspointe Autoplex

We just purchased an SUV here. They were super easy to deal with. Really listened and helped us with the transaction. This is not a large chain dealer where you are whisked to so back office for a grind session. It’s just a family owned dealer making long time customers. They provided shop records, the car fax, and confidence we were buying a good used car. Paul, Kelly, and Jeff really took great car of us. Check them out if you need a nice used car.

Very bad shopping experience! After having a great test drive and an enjoyable conversation with our kind salesman, we negotiated and settled on a price. First, he gave me the price without tax and licensing, then the total with tax and licensing. This price was clearly confirmed, but only verbally (unfortunately).
We were then allowed to take the vehicle to our mechanic to check for any major issues. After the vehicle checked out very clean and we returned to purchase, we were told the total price that we just discussed no longer included tax and licensing and they would be adding another $ 1700 to our price. I thought the salesman was joking with me, but he wasn’t.
After reminding him of the conversation and total we just agreed upon (before visiting the mechanic) he responded by saying he never quoted me that price. I thanked him for wasting our time (and the money we just spent at the mechanic) and told him that what he did was very dishonest and disrespectful. If you choose to visit Crosspointe, don’t trust the charm and warm words. Get things in clear writing before moving forward!