Larry H. Miller Downtown Honda Spokane

I bought a used SUV from LHM Honda. The salesman, who sold me the vehicle, was very nice in the beginning. Checking in on me making sure I liked the vehicle and asked for referrals. 2 months later my husband drove it and noticed the brakes had to push to the floor and the floor board was thumping when braking. He took it to our mechanic and there was hardly any brake pad left and rotors were shot. After replacing the brakes, rotors, and $ 320 later 3 lights warning lights on the dashboard were coming on. Called the salesman to tell him and he was unwilling to help me to say the least. He was very rude and told me to call the service department. I drove down to the service department and talked to the manager. I explained my story. He started to give me attitude like it was my problem because I bought a used vehicle. He asked if I bought a warranty. I said no the car fax stated no real issues. The Carfax included all of the thing their Service department replaced or fixed including the brakes. He said the carfax didn’t mean anything. Really? Then why do you give it to your customers? He said to me twice, «you weren’t buying a new vehicle.» Really? Did I say I was? I understand it was a used vehicle, but I didn’t expect to replace breaks and rotors a couple months later. The communication to their customers is absolutely awful!!! If you speak to your customers in a respectful way, you would get better results. Once they get your money they are unwilling to help you! It’s really too bad! I will be buying a new car soon and have family members in need for something new too. I will never buy a car from them and I will let everybody I know to do the same!

This place isn’t even worth my review. Will never buy anything from them or recommend them to anyone. Not a speck of honesty or integrity in the whole lot. I’d pay 5k more for a car somewhere else just so I never have to go there again.

I wish I could give Larry H Miller — Honda 0 stars, I’m pretty shocked that their Unilocal review is so high. They really prove the stereotype that all car sales man are liars and greedy.
My boyfriend found a 2013 Honda Civic Si in Utah on LHM’s website that was reasonable priced. So my boyfriend goes do to the dealership to talk to the sales guys, hoping to have the car shipped to Spokane. After talking to Nate, he informed us it wasn’t a problem, we just needs to put a $ 500 refundable deposit for the car, so they won’t sell the car. A couple days later, we put the deposit. Nate than informed us that we were going to pay for the shipping, and the price was non-​negotiable as the price. We agreed because the price was already low. The next day (Monday), Nate told my boyfriend to come down to the dealership to apply for Honda’s loan, which he did and was proved. Then on Friday, the «sale’s manager» calls my boyfriend to inform him that the Honda Civic had been auctioned. He apologized and let him know that he can sell us a car at invoice price. We just asked for our deposit back, to which he agreed and told my boyfriend that he would call him on Saturday (LIE…actually the only time LHM call my boyfriend was to informed him the Si had been sold). The next day I called Larry H Miller — Utah to confirm if the Si was sold, surprise surprise IT WAS STILL THERE. At this point I just want our deposit back, so we called again on Sunday to ask for our deposit back. The receptionist forward my boyfriend to a voicemail, he left a voicemail. We decided to give LHM 3 days to refund our money, on the 3^rd day, we contacted our credit card company to dispute the charge. The credit card rep and my boyfriend call LHM to reach the receptionist, when the credit card rep informed the receptionist who she was and what she wanted, the receptionist changed her attitude and quickly refunded our money. She could have refunded our money on Sunday, it only took our credit card involved in order to get our money back.
Its safe to say we will NEVER buy anything LHM. But if you do buy, please note, your «deposit» means nothing, and put your $ 500 deposit on your credit card instead of cash.

We have been going here for years for great maintenance service, but it seems like the free recall fixes have cost us big bucks in the end. They seem to find some major thing to fix costing $ 600 or more. This has happened 3 times now on 2 different style cars that are newer and regularly serviced. Hmmmm…

I was in the market to lease a car, which I had never done before. Through a friend’s recommendation, I decided to take a look at LHM Honda to see what my options were. I did not think that I would be interested in leasing a Honda because I did not think they were great cars from what I knew of them. I was shocked. These were not the Hondas that I grew up seeing and I was impressed to see the high safety ratings, quality, inexpensiveness and available tech options.
I was happy to be able to deal with Derek Campbell who was incredibly knowledgable and personable. He was able to answer all of my questions in detail and walk me through the process while making everything understandable. Even after I had leased the car, he called me to find out how my experience with the car was and if I had any other questions for him. I never felt pressed by him to make a decision that I did not want to make, but I got the distinct impression that he was working for me to fulfill what would work best for me instead of just making a sale and collecting his commission. He made what would otherwise have been a stressful experience into an enjoyable one. It was truly a pleasure to deal with Derek and I would highly recommend seeing him if you are interested in purchasing, financing or leasing a vehicle. I ended up leasing a 2016 Accord Touring, which pretty much drives itself with all of the great tech that it has.
It is also worth mentioning that I purchased a few additions to the vehicle which needed to be added on by the shop. I dropped the car off at the shop with Justin and everything went smoothly with one exception. I had purchased the rear bumper appliqué to prevent scratches. Justin called me because he knew that I was heading to Seattle the next day to inform me that everything had been added, including the appliqué. However, he did not feel that the quality of the bumper appliqué was good because there were finger prints and smudges on it, so he removed it and told me that I could bring it into any Honda dealership and have them give him a call so I would not be charged. Despite this temporary set-​back, I was very happy that Justin was not willing to let the vehicle leave the shop in a condition that he did not think was acceptable, as many others would have overlooked these flaws.
Finally, dealing with the leasing process, which was new to me, was well explained to me. I dealt with Robert and Mike and was comfortable with the process and did not feel that there were any aspects where they were trying to «pull one over on me.» Even after I had signed the contract and other documents, I began to have second thoughts; however, Mike was happy to go over everything with me to insure that I fully understood every aspect of this contract.
Overall, I had a great experience and, although I live in Seattle, I will be sure to deal with LHM Honda again when my lease runs and for any other vehicles that I drive in the future. From a great sales staff to mechanics that care about the quality of their work, this place has everything. Truly a pleasure in all regards.

Wow amazing service, unlike many other dealers around town.
Salesman Nathan was amazing, he was very patient, and had answers to all my questions. It was excellent. I recommend my co worker to buy a car and the next day he went and bought a car from Nathan with the same customer service and care he showed me. I would recommend anyone to larry h miller. It felt like someone was trying to help me get the car i wanted verses selling me what they wanted to.
Will buy from again, and again.

Salesman was very patient on an extended test drive. Felt like we got a fair deal on the car we wanted. I purchased a non-​certified used car and based on the work they did prior to the sale I believe that Larry H Miller Honda endeavors to sell quality cars at fair prices.
The finance department was outstanding and did not try to pressure me into GAP or extended warranties.
After we had a deal, they even washed the vehicle and filled the tank with gas. We had one little bump in the road and the manager went far out of his way to make sure everything was taken care of. I will stop here first next time I need another Honda.

UPDATE: After my initial interaction with my Honda Pilot on some recalls, Ron, the service manager, called to see what they could do to make the situation right by me. I was having a problem with my heater fan, so he said they would take a look at it.
They put me in a loaner CRV while working on my Pilot. It took a day, but they got the parts ordered and fixed the problem with my fan. They were apologetic for the delays on my prior repair.
I was pleased with the repair work on my heater fan, even though now it seems to make a funny noise (hopefully it’s because there is a new part in there and it will wear off). At this point, I will continue to take any Hondas we have to Larry H Miller for work.
Original review:
I recently scheduled an appointment to have the airbags and shift interlock replaced in my Honda Pilot. These were all recall issues and I was told it would take 5 hours. We live over an hour away, so I planned on going downtown to wait.
We are planning on selling the Honda and getting a new car, it was crucial to get these recalls fixed before we sold it. There are a couple of other things we were going to get fixed as well, but this was the first step.
I dropped my Pilot off and headed to the sales department to talk about what trucks they had currently in their inventory. After seeing what they currently had in stock and figuring out what options I was interested in, I headed downtown.
The time came and went when the Pilot was supposed to be finished. I finally got a call after 5.5 hours. They told me that once they got into the repairs there was more damage than they thought and would have to put me in a rental car. It was inconvenient, but I understand that things like that do sometimes happen. I just wish they would have called earlier so I would not have to have waited in Spokane all day and still not had my car.
Once I got back to Honda, I had to wait for about half an hour for the shuttle driver to take me to Enterprise. Where again, I waited for about another half an hour for my rental car.
I was supposed to receive a call the next day letting me know my Pilot was finished being worked on. Two days later, after not hearing anything from Honda, I called to check and was told it was finally done.
We arranged to drop off the rental car on our way through Spokane on Friday and pick up my Pilot on Sunday. The service department is not open on Sunday, so they told me they would leave my keys with the sales receptionist. My husband dropped me off Sunday and I went inside to pick up my keys. The receptionist had no idea what I was talking about and did not have the keys to my car.
No one at the Honda dealer could get into the service department to pick up my keys. I waited for over two hours in a chair at the sales office to try and get my car back. At this point my husband was long gone and already home, so I was stranded.
The sales department was able to get ahold of one of the service workers at home on Sunday. He came into the office, but he also did not have keys to the service department to get my car back. He informed me that someone will be calling from the service department to try and make this all up to me.
Someone in the sales department finally hooked me up with a car they had for sale in their used lot to drive home.
The service department was supposed to be bringing me my car back to our house the next day so I did not have to drive in and out of Spokane again one more time. I did not hear anything from Honda Monday or Tuesday. I finally got a call on Wednesday after 6:30 p.m. saying someone was going to be bringing me my Pilot. We were not home at the time, when I called them back no one answered their phone. I called first thing in the morning on Thursday and they arranged to bring my car to me Thursday evening.
Overall, my 5 hour fix took 10 days. During that time, I waited the initial 5 hours plus waited in an office for at least 4 hours, between the rental agency the shuttle driver and waiting at the sales office. A rental car and a loaner from the lot later, I finally have my car back.
I have yet to receive a call from anyone in the service department with their promise to make this inconvenience up to me. In all honesty I’m just happy to finally have my car back. Our next fix for the Honda will not be taking place at the service department if this is the time it takes for all of their calls and repairs to be completed.
I’ve used Unilocal plenty of times to choose where to eat and stay, but this experience was enough to make me sign up for an account and post my first review.

I was very pleased with the service I received when I went in to look at a car that I knew I wanted they had it ready for me at the front door and took me on a test drive due to the car not having had a safety check yet they did a very through job of showing me what the car did and how it drove. Once I made the decision to buy the car. The process went very smooth. I had the best service I could ask for. I recommend anyone to go in and ask for either andrew, Derek, or harry. They were very nice. The one bad thing I have to say is that there person that handles the money was kinda rude. I had told him that my bank was sending the money directly to the dealership, he told me they didn’t do that before making sure with andrew. But once I told Andrew what happened he took care of the issue. I noticed a plastic piece around the windshield was missing the service people took car of that and got it on with no cost to me. Even with the little problem I would say this was a great experience. Thanks Andrew, Derek, Harry and all the service people for making this a great experience.

Had my car serviced here and can vouch that everyone I spoke to were super helpful and friendly. I had questions about my car that were answered thoroughly. Justin was awesome. Couldn’t ask for a better experience!!!

Always good service but very busy so make an appointment. They have a shuttle to take you back or you can wait in their waiting area. Usually able to answer most questions and work with you about pricing.

i leased a car in seattle and finished my lease out in spokane so i decided to buy the car i had leased, and went to honda dealership on second street, not only did they make me wait up to 4hrs to do the paperwork they also charged us a inspection that wasnt needed and lied to me saying that they had to other wise they couldnt sell me the vehicle, later on i discover that they smuggled me out of 150 $ and it was stated in my lease that no inspection should be necessary if i purchased the vehicle thru my bank or payed it completely off.
so after that they tried to rape me up the butt saying i had to buy tires and tried to charge me over 400 for them, after i called them out on that saying i can go else where, the finance gentleman was completely rude to me and degraded me in front of the entire dealership and brought me to tears, customer service my a** not only that later that night the sales guys text messages me asking what went wrong and then ended up texting me another message complaining about me on accident, how unprofessional. NEVER GO THERE!!! not only were they rude they were unprofessional and deserves «0» stars never in my life have i been so degraded!!! honda i hope you read this and make some changes in this dealership!

very very mad!!! i recently just bought a chevy malibu hybrid from a salesman named harry. 9 thousand before warranties. 16 thousand after warranties and taxes. i took the car in to get it checked out, heres what they come up with. the a/​c compressor pin is busted so no a/​c, the rear rotor is shot so theirs a lot of grinding, the eye shaft on my steering column is busted so theirs a popping noise every time i turn. before i bought this car harry said it was all covered under the best and greatest warranties i bought. now i go in to get it fixed and they send me to another dealership and this dealership tells me nothing can be fixed warranty doesnt cover it… so i ask everyone not to go down to this dealership, you might as well go to a used car lot on sprague for all that matter…
harry from larry h miller i hope you dont stay a shotty salesman. larry h miller is one hell of a joke!!!

Very helpful and friendly. Directed me to another speciality auto glass company that specialized in the work I needed done instead of subcontracting it and marking it up. Would work with them again.

After several negative experiences at LHM Honda service department, I finally talked with the service manager, Brett Hockenberry a little over a year ago. I honestly never thought I’d step through those doors again. However, he apologized for the dishonesty and rude behavior of his team, took responsibility and asked me to give him a chance to make it right. Mr. Hockenberry has gone above and beyond to ensure that his staff is honest and fair with me, that my vehicle gets the maintenance it needs and that I am treated with respect. I’ve noticed a significant change in the customer service his staff provides, not just to me, but to others I’ve observed interacting with them. Most recently, I took my car in for routine maintenance and warranty repairs. They provided a rental car since the repairs would take a few days. When I came back to pick up my car, I noticed another issue that needed to be repaired and they quickly found the problem and repaired it at no cost. Under the leadership of Mr. Hockenberry, my faith in the service department has been restored.

**This review is for the parts department only**
I recently had to pick up a few things for the H car before going on a trip. I was cheerfully greeted by the parts counter guys and it wasn’t one of those grunting «…ehh.can I help you?» I acutally felt like they genuinely wanted my business. I needed two little engine parts, which they did not have, but they could get for me the next business day. I left me info and I was told they would call when the parts came in. Lo an behold, late the following day a recieved a call and to come down and pick them up. I was in and out of there in less than 10 minutes.

I had a great experience here last week. The salesman (Drew) was very helpful and did not pressure me. He knew his stuff and helped me into the best choice for me. Even the financing department and managers were great. Very friendly, and you know Hondas quality speaks for itself. They earned my business for life! Thanks guys.