Mart Cleaners

Rating: zero stars. TERRIBLE. Terrible, all caps, period.
Having just moved here, I selected this dry cleaner based on location alone. It is convenient to home, the grocery, Target, the bank, etc.
I dropped off my 2 items (pants & a blouse), & I picked up my items. Neither event was an issue & the lone employee was fairly nice each time, though I noticed neither young lady was particularly friendly. When I unwrapped my white shirt to wear a couple of days later, there was dark colored lint all over it. I used my roller, unbuttoned the shirt & found even more lint & HAIR attached on the inside. Gross. I haven’t yet mentioned that it barely seemed ironed. So, I picked a different shirt from my closet & took the pants off the hanger. More lint, surprise. If it were a few stray threads, no problem, but both the pants & shirt were covered. And, the pants were also missing a button. Of course it wasn’t a normal button, but a snap-​like metal button whose stitching was decorative.
Off I go to ask for a refund or for my shirt to be cleaned again. The female employee looked at the shirt (inside & out), & she responded, yes, that she could have it cleaned again & ready by tomorrow. Thank you. Then I showed her the pants & asked if they had found the button. (What was I thinking?) She said she could send it to the alterations guy & have them back by Friday, but she had no idea what he would do b/​c she was sure they didn’t have the same kind of buttons. I showed her the stitching & asked that if he couldn’t find a match, could he please replace all 4 so they’ll look alike. The button was there when I dropped the pants off, after all, so I would think they’d be happy to make it right. Her customer service skills were incredibly poor, & I had to keep asking questions to make sure I was comfortable with leaving my items again. She refused to tell me her name & when I asked for a manager, she said, «Don’t tell him I told you his name or number.» Really? It was such an odd situation, that I eventually said I wasn’t comfortable leaving my clothes to be cleaned (again) & requested a refund or partial refund for the shirt that wasn’t really clean at all & the linty pants that were now damaged. She said it was their policy not to give any money back ever. Excuse me? I didn’t get the service for which I had already paid, & they won’t even entertain a partial refund when they do an extrememly pathetic job? Unacceptable. There are too many competitors in this industry, so I will NEVER have to go back to this cleaner, but I’m incredibly disappointed in the employee who told me, «I just work here» about 4 times without trying to fix the situation & in the fact that I paid to have a shirt cleaned & pressed but got it back in worse condition than that in which it was dropped off. Again, TERRIBLE.