Hilton Garden Inn Addison

Long waiting lines at front desk. No respect to diamond members. 15 min just for the door card replacement. Go another HGI.

This is not positive nor negative, but the hotel is only 3 floors. I am normally a fan of higher floors. I like that you can open the windows and get a good breeze. Lots of tv channels to choose from. Small fitness center, but it’s ok. Outdoor pool, I didn’t use it but it looks nice. Staff is very friendly. Staff allowed me to check in very early since there was a room available. Very clean, nice bed and towels
Free internet, a little slow at times but no real issues

The front of house staff doesn’t want to do their job. I was travelling with coworkers and we got in very late to the hotel due to a plane delay. They both checked in and while doing so, the clerk kept eyeing me. After my two coworkers left to go into their room, the clerk announced that the hotel was fully booked and they had to bump me to another hotel. Excuse me? I’m a gold hilton honors member (and managed that in a matter of 5 months, and will be platinum in another couple of months) and they didn’t so much as call me to let me know. Then they checked in two people before me when it was obvious I was travelling with them but wouldn’t be staying at this location. Look, this hotel isn’t fantastic, it isn’t even a great HGI as far as HGI’s go… but they waited until my travel companions had left the lobby to tell me, as though they didn’t want to be overheard. On top of the lack of phone call, that’s just poor customer service. The only thing I can thank them for is tipping me off to a far superior marriott hotel just down the road. I think I’ll be staying there for my next trip to Addison.

I was very happy with my stay here. The hotel is within walking distance of many restaurants/​bars and is located off the main street so it’s quiet. Every member of the staff was genuinely nice… pleasant surprise. Oh, and the price per night was surprisingly lower than other hotels in the area.
Breakfast was good but I’d like to see crispier bacon and maybe some biscuits. The coffee could use some work as well. However, the Keurig machine in the room was nice.
Beds were comfortable. Laundry machines were modern and in service ($ 1 per wash/​dry). Free cookies hit the spot.
My son and I will be back!

I traveled to Addison on business last week and stayed at this Hilton Garden Inn. I arrived (at 10:30am) well in advance of check-​in time, but the staff was incredibly friendly and welcoming, and found me a room by 11am.
When I can, I try to get a workout while on the road. I never expect a full gym, but the fitness center here was more than adequate with 2 treadmills, an elliptical, weights and exercise ball. The treadmills were MUCH better quality than I experienced the week before at a Holiday Inn Express. The Hilton Garden Inn had Precor machines that were health club quality with built-​in TV screens.
This is a really comfortable place to stay — the lobby is comfy with a big couch and TV, and ample seating if waiting for friends/​co-​workers or sitting down to eat breakfast or have a drink. My only real complaint was the cost of the breakfast. I thought $ 8.95/person was pretty steep, so I skipped breakfast my last morning and ate at the airport instead for just over $ 6 for a healthier option, surprisingly.
Overall, I found this staff to be far more friendly than at most hotels, and secondly, the car service they recommend (Addison Transportation — the driver is Ali) is probably one of the BEST services I’ve used to get to any airport. They’ve worked with this company for a very long time, and he’s more like an employee than a vendor. If you need a ride to the airport, ask the front desk to call him!
Nice job Hilton Garden Inn — I hope to stay with you again on my next trip to Texas!

This is a slightly below average HGI. The property is a little dated, but it’s clean. The staff is friendly and quick to help. The rooms are a little dark and could be kept-​up a little better.
The refrigerator did not fit into its cabinet so every time you open the door, you have to push the fridge back in to prevent it from falling on your foot.
The bed was nice and firm. The pillows were terrible. We called down to housekeeping to see if they had any firm foam pillows, but they did not. The housekeeping person did tell us that this was an independently owned franchise and not a corporate owned location. This was the reason that they did not have the pillow options available at the corporate owned one where we’d previously stayed.
The bathroom was an average hotel bathroom with Neutrogena amenities. Our major complaint the bathroom was issues with the water pressure and temperature. The shower had the hot and cold flipped. The pressure would randomly go up or down and would fluctuate wildly from hot and cold.
The hotel was adequate but definitely needs improvement.

Property is older but clean and keep up. Rooms are dark and old fashioned but again clean and in good shape. That’s where it all ends. The dinning area is small and appears to be an afterthought. First day, I was completely ignored by breakfast staff until I was leaving and then they were looking for a tip. Second day, walked straight to staff member who took my drink order then decided to help other guests and forgot my drinks and to take the rest of my order. When I got the waiter to take my order he went to the kitchen and proceeded to talk shit. Apparently he’s not quite aware of how well someone in the kitchen can be heard from the self service area. I’m a Diamond Member and travel 80% of the year, this is my first and LAST stay at this property.

We got in early Sunday afternoon and had been lost, they weren’t ready for us yet but offered to take us anywhere we wanted to go for lunch… so nice… plus asked us if we needed water or anything after our trip. They are so friendly and kind… I am so glad we are here… it feels like home away from home. Clean and professional.

Great experience! We were on vacation for Christmas and compared hotels on the Expedia website before deciding on the Hilton Garden Inn. We were paying cash so I did not prebook the room. I was pleasantly surprised when they beat the discounted price, but also threw in free breakfast for all four days for the whole family! The hotel is clean, comfortable and very accommodating. From now on, I will search for a Hilton Garden Inn wherever we go.

This place is clean, not too pricey compared to all these other ones in the Addison area and also seem to be on the right track as far as their employees making you feel at home.

This was my first business trip out to Dallas and I will most likely stay at this place for all of my future travels. For a fair price you get a clean room with a comfy bed, free wifi, decent tv, and a hot breakfast in the morning. I really liked being able to work in the Herman Miller-​designed office chair in my room.
In the afternoon, there’s a nice happy hour set up with wine and beer plus cheese, crackers and some other snacks. I was there in January but I bet the pool is great when the weather is warm.
My favorite part of the experience was the staff. Everyone working at the hotel is perfectly friendly, especially the woman managing the breakfast service. Her warm smile was a great way to start my day off right, along with the piping hot coffee and made-​to-​order omelette.
Y’all will see me there again soon!

Growing up in the hotel industry, this place is fairly decent. The location is tucked away behind all the major shopping areas in Addison. Pool gets full sun, plenty of parking, friendly staff, and jacuzzi garden tub!!! Linens were nice and clean so no complaints here. Oh, internet is free!!!

Great atmosphere, great food, great location, can’t get any better… oh yeah, free buffet style breakfast but you can also call in for special requests.

A very typical Hilton Garden Inn. Nothing special about it. They do have awesome breakfast though.
Little far from everything except one Humperdink bar or whatever their name is. So good to know that if you do get lucky, you can just walk back to your hotel instead of driving. Getting the hint? You can tell her «hey, let’s go for a walk» and slowly walk to your hotel (within 5 minutes) and say «oh, how did we get here? this is where I am staying».
=)

Is this the nicest hotel I’ve ever been to? No. Is it the most awesome hotel I’ve been to for the price? YES!
We are having some major plumbing work done on our house. The water had to be turned off for 24 hours, so Sugar Bear and decided to stay in a hotel for the evening. After checking around for Addison hotels, I found the Hilton Garden Inn. It had the highest reviews on my search and an online coupon. Rooms are usually between $ 110 and $ 135 per night, but this coupon was for $ 69…but there was a glitch – the coupon was for weekend stays only and we were staying on a weeknight. I called to see if they would honor it anyway, and THEY DID!
Then the drama… our plumbers got behind schedule and we had to move our hotel stay to a different night. Would they still honor the same rate when we were moving to another night? Resounding YES!
The beds were super comfy. There was a flat screen TV with lots of channels to choose from (this feature dazzled these non-​television watchers). There was a fridge, microwave and little coffee pot for the kitchen amenities. The bathroom was sufficient and I like that they have Neutrogena products.
The staff was outstanding. I was checked in quickly and professionally. The hotel was also immaculate. It is a small business hotel, so they don’t really have room service but Duke’s will deliver food to your room for a 20% surcharge and tip. There is also a well stocked, help yourself, food area that has wine, beer, soft drinks, candy, nuts, microwave dinners, and anything you may have forgotten to pack (like toothpaste or shaving cream).
They do offer a breakfast buffet option ($ 9), but I did not try anything. There is also a chef who will concoct a ‘made to order’ breakfast including waffles and/​or omelets. There is a lovely, sunny breakfast area to enjoy your meal if you choose to partake.
My brief stay was excellent. Is it a designer boutique hotel? No, but I would not expect that for $ 69 a night. It is the best business type hotel I’ve stayed at, and we got a lot of bang for our buck.

Was in Dallas for business and my travel agent booked me at the Hilton Garden Inn. I have to admit, I did have problem find this place as it is not on Belt Line Road but tucked away in the back corner behind the Wing and Pizza Restaurant in the corner of the Sam’s Club Market. Trust me, sounds a lot worst than what it is.
But like all Hilton Garden Inn’s this place is designed for the business traveler. The place is clean and well kept up. The main lobby has a nice open feel to it. The Manager was there at the front desk and very helpful and friendly. He had all of my information and gave me the key to my room.
Got to my room and it was a nice clean room with a queen size bed. Layout was nice and nothing seemed cluttered. You have a separate bathroom that has the sink, shower, and toilet in the same room. Only had a single sink. The desk was nice and big with both power and internet connection right there. You do get free internet but got to run a pop-​up while online. I believe they do have WiFi but I didn’t check it out. Also if you need to print things, they have a cool function inside the hotel room where you can «print» things from your computer and go down to the business center and pick it up. The business center is small. Maybe can fit 2 people but looks like it has everything you could need or want. Also from my room had a nice view of the pool and spa and from what I can tell it was clean. TV all of your basic channels including 1 HBO. Bed was nice and comfortable and pillows were just find. The only noise I could here is that this place is near Addison Airport and you would get some Airport sound. But they do have sound restricts on when planes can fly, so it won’t be keeping you up at night.
They do not offer lunch or dinner time dinning. But Belt Line is chalked full of places to eat at that are open late and there are a couple of places within a 5 minute walk of the hotel. But they do offer breakfast here for $ 9. If you’re looking to eat for the sake of eating and looking for connvinance, this will do. If you’re looking for something more, skip it. It basically a Continental breakfast except they have Scrambled Eggs, Bacon, and Sausage. They also have batter to make your own waffles to.
Overall spent about $ 109 for the room. Not too bad. Would definitely considering staying here again. Solid 3 star and good business class hotel.