Qi Ji

I like Qi Ji @Tampines Century Square for its popiah, laksa and mee siam and used to visit the eatery once or twice a month. The mee siam gravy is just perfect.
Although the food taste great, service encounters can be bad at times. Because of this, I have reduced my patronage at Qi Ji nowadays. Examples of poor service experience/​encounters are as follow:
1. The tables are either not cleared or not cleared quickly enough to cater to the rate at which customers are streaming in.
2. On two previous occasions, the air-​con had broken down and strangely it took about a week for it to get repaired.
3. Sometimes they would add chilli into my takeaways even though they had been informed not to add any while ordering.
4. Staff and cashier are sometimes busy talking or joking with each other so much so that takeaways prepared and packed are simply missed and not transferred promptly to the customer who’s waiting at the payment counter.
5. Confusion or chaos at the payment counter — cashier can be serving coffee/​tea, receiving payment and giving back change, or delivering toast and popiah simultaneously to other customers to my right and left while I am at the payment counter waiting to pay and for my drink/​food to be prepared.
6. Previous email feedbacks submitted through their company website have never been responded to.

Very Bad Experience! We ate at Qi Ji @ Century Square, around 10am on 4 May 2015. I used to be a Qi Ji fan. I used to like to dine here as the food is good. The popiah is delicious. BUT NEVER AGAIN AFTER THIS DISGUSTING EXPERIENCE!!!
The place was not full, many seats available. BUT unfortunately, most of the tables were not cleared. We had to have eating space by piling plates left behind by previous customers, and pushing them to the side. Some seating spaces were filled with trays.
We looked around, and the staff were just standing around and chatting. The counter staff were only interested in selling more and more food, creating more customers in need of tables and seats.
After half an hour, after having our meals, the plates that were piled up on our table was still not cleared!!! It was akin to eating at a rubbish bin!
For the prices paid, we expect better service. Even a food court at lower prices have cleaner dining experience!
NEVER COMING BACK AGAIN!!!

My fav used to be the popiah. Well made every time. Nowadays, they can be pre-​made and the skin is soggy.
Nasi lemak can be hit and miss. The chicken cutlet this round looked like it has been fried a long time ago. Chilli is hot!
The chee cheong fun was not steamed hot enough.

Qi Ji is quite known for its nasi lemak and laksa. For one, their nasi lemak stand out from the rest because the rice is green (green coconut milk rice!). The sides go really well with the rice, and of course not forgetting the chilli! But for me, the popiah is my favorite. The ingredients are tightly packed together, and the skin is not too thick. It a really nice snack to have during tea-​time as it is not too filling.
As much as I like the food from Qi Ji, I don’t particularly like this one because I find that it can be quite stuffy. That’s why I prefer to take-​out.