Crown Glass

There is nothing like a great product that will last years.
We had to wait for our staircase railing to be inserted with glass — we had to wait a few weeks more for the glass to be cut than expected.
The wait was worth it. The whole outcome was beyond expectations — the look of it and the workmanship.
Customer service was great because they told me about the status every bit of the way.
Everyone who visits our house notices the great product and comments on it. The quote was transparent — the parts and material –and we paid exactly what was promised.
I recommend dealing with this business — we need more like these in Vancouver.

terrible service from the store owner who doubled the price the employee had given me when i first walked in the door. The employee seemed really nice but unfortunately i had to deal with the owner who s teeth are scratching the floor. he left the inside of my car really dirty even though i had just had it cleaned up professionally. i will personally never go there again and you should stay away as well.

I wanted to get a quote for some residential/​commercial window repair, however, was directed to a voice mail, not the end of the world, however, I hate voice mails in general. Even though the project is semi-​urgent, getting these quotes out mid week was very important to me. With that said I needed to connect with a live person to get a contact e-​mail and name sooner rather than later. As part of building relationships in the customer service field I always like to call before sending an inquiry, make that human connection. Without that human connection I knew or felt that my e-​mail would’ve been lost in the shuffle but I took a change anyway since I had nothing to loose technically.
It’s been 3 days and we never got a response back for a quote. very disappointed in the lack of communication.

My driver’s side mirror glass was smashed and the mirror scratched about a year and a half ago while parked. I can only hope the presumable biker who did the damage and did not leave a note paid a hefty price physically.
I eventually ordered a new piece of mirror glass from Carter Honda. When the part finally arrived, I thought they would install it for me at no charge for a two minute job. This was not the case.
I took the part home and struggled with it for about half an hour. My girlfriend also did not have any luck, nor did my landlord. Exasperated I gave up for the day.
I drove into Crown Glass on my day off and asked them if they wouldn’t mind helping me. The employee and manager were very friendly and the manager snapped the part in place almost immediately. He didn’t charge me for the service, and I’m very grateful to him for this.
I would highly recommend Crown Glass, and though I hope I won’t have cause to use their service again, if I happen to this store will be my first choice.

Great service! My driver window would not roll up and was stuck open; when I took my car to them to have a look, they were very friendly and quickly discovered the cause of the problem (the electric window switch). The only place that had the part I needed (a new switch) was a place in Abbotsford. They said they would contact them and have the part delivered to their store and give me a a call when it arrived. In the meantime they were able to roll the window back up and secure it so I wouldn’t roll it down again and said they would call me once the part was received. It only took a couple of days and I went back and they installed it in about 5 minutes! It was quick, it was reasonable, and it was friendly! If i ever had any other issues with my auto glass I would definitely go back and visit you guys again! :)

My windshield had multiple cracks in it so I decided to finally have it replaced. I took my car to Crown Auto Glass and they were courteous and did a very nice job. Less than 24 hours later I got a big rock chip on my brand new windshield. I couldn’t believe it. So I took the car back to Crown and they fixed the rock chip for free! How great is that?! I am one very happy customer and if I ever need glass on my car fixed again I will definitely go back to Crown Auto Glass.

actually I used their service once and they are really great people the worst part was that he move out from Burnaby to Vancouver but I never forget great service we recommend hime to every one.

It is kind of sad that I have been so jaded by lackluster customer service that when really good customer service comes along I am incredulous.
In an effort to keep a custom self framing job from being exorbitantly expensive I found and purchased glass bigger than I needed from a craft shop because it was considerably cheaper than a smaller custom cut piece from a frame shop. I called Crown Glass asking if I could get them to make a couple of cuts on my purchased glass for me. The gentleman who I spoke to on the phone told me to come over any time and they would be happy to do it for me.
When I arrived I was served by Joshua, who ended up being the fellow I spoke to on the phone. After writing down the measurements he took my glass pieces to the back to cut. A few minutes later he returned with my cut glass all neatly wrapped. He even asked if he could help me to the car with it. When I said that I could manage it myself and headed over to the cash register area to pay, Joshua told that there was not going to be any charge. In my gobsmacked state I asked if he was sure and he said «just think of us the next time you need some glass».
I definitely will.

Called around to get quotes for a new windshield for my Honda civic. Not only did he ask me what the lowest quote was I received, but beat it and offered to do it the same afternoon! They were incrediby professional and had it replaced in no time at all! Amazing price, amazing service, would recommend in a heartbeat!