Goody’s Cleaners

On Feb 2, 2016 I left a king size Maholi’s Duvet at Goody’s cleaners.
On Feb. 5, 2016 I picked up my duvet only to discover it was not mine. Goody’s had mixed up the duvets and returned to me a different king size Maholi’s Duvet. Although they do look similar, the difference is, mine has a short inspection zipper on one side and the one they returned to me does not. Goody’s owner refused any responsibility for the mix up stating they don’t make mistakes, and first time customers often try to rip them off claiming they received the wrong item. She then offered me $ 50 compensation. (I had just paid $ 35 for cleaning)
It became clear to me that she was not going to do any thing for me. I left the duvet with them because the owners son said he would look into it and phone me. Four hours later I dropped back to see how it was going and discovered the owners were only there in the AM and would not be returning since it was Saturday afternoon. I took back the duvet they had given to me and I asked that the owner call me when they returned. I called them again on Feb. 9, 2016. He did call back again with the story of how first time customers rip them off by claiming they got the wrong product. Suggesting that’s what I was doing. He said he checked all the tags and found nothing. I tried to explain to him that the tags on the bag that they had given to me did match my bill. So I really don’t know what he could have been looking for. Obviously all the tags match, but the duvets inside the bags didn’t. He should have opened any bags that could be mine. On Feb 10, 2016 the owner had an employee call to let me know $ 35 was waiting for me to pick up. I Told her to tell the owner I was not interested in accepting the return of my payment. Thats no solution.

I’d been coming here off and on throughout the past few years and had always had satisfactory results — customer service was mediocre, but prices were fair and my garments had always been well cleaned. I went in with my boyfriend’s suits as per usual and specifically asked the receptionist if they were able to do an invisible stitch on the year on a pant leg. We had a solid 2 minute conversation about this, and she reassured me it wouldn’t be a problem. I went in a week later for pick up, and when she told me the price I asked her why it was so low, and she said that’s what prices always were. When I put the clothes in my car, I noticed the receipt only had drycleaning for two suits — no mention of any alterations. I went back in and asked her what had happened as the leg still had the tear in it. She said they must have forgotten. I told her he was leaving on a business trip the next day and needed this suit — she told me there was nothing they could do. I didn’t get so much as an apology, never mind an offer for a complimentary service, a phone call to their tailor to see if something could be done, nothing. After all the business myself and my family and friends have given to them, I literally just walked out. SO unimpressed, and myself and the same friends and family will never be coming back here. Extremely disappointed.

I have come here for all my dry cleaning for the past few years.
They use non-​toxic cleaners that are eco and human friendly.
Prices are quite reasonable and everything I’ve had cleaned has been spotless at all times. I even took a duvet there for cleaning and it came out smelling like new.
I’d highly recommend them to all!

Took my suit there to get it cleaned. It had a white hankerchief in it and now it doesn’t. The girl at the counter said she remembered it being in the pocket and remembered putting it in a a bag with the extra buttons but could not locate it. She told me to come back an other time and she’d have it. Had a trip to Portland and just got back… called them, no one has any idea what’s going on. Thanks for losing my stuff :) — ***UPDATE*** They replaced the hankerchief but I had to chase them down and call them multiple times when they promised they’d get back to me and update me on the situation. They did what they needed to do, but I will not be going back. That’s for certain.

In my entire life, I have never paid more money for dry cleaning that was more worthless. Nothing came back looking better than when it went in. Formerly white shirt came back with greyish tinge and with newly torn off buttons stapled to a baggie on hanger rather than sewn back on. Price charged was full price. Wow. NEVER take your dry cleaning here. Entirely useless and wildly $$$ at the same time.