Five Senses Day Spa

Hello,
I received a response back from Five Senses and was even more annoyed and disappointed with their level of customer service than before. All I wanted was an apology instead of a condescending response to my obvious horrific experience.
First, let me start off by saying I am perfectly aware of what a shellac manicure is and why certain treatments can be or cannot be done. I did not appreciate the response including an explanation of what a shellac manicure is. Prior to receiving my manicure, I asked if I could still get all the elements of the Five Senses Manicure, while still getting the shellac manicure. I was told «yes» by my service provider. If she had said «no», I would have said forget the shellac and please give me the normal spa manicure.
Secondly, I still have yet to receive even a small apology for having my cuticles bleed like crazy during the manicure, following the manicure, and continue to bleed at various points through the evening (keeping me awake through the night from throbbing pain).
I now understand why all the of the reviews are great solely about the massage services and not other treatments. I had planned to try Five Senses again just for the massage, but given the lack of any form of human decency, I will not be returning.
Stay away if you want anything other than a massage! They do not care about customer service :(

You’ve got to realize I do not give five stars unless I am REALLY satisfied. I am not generous when it comes to rating places I’ve been. I do expect a lot from establishments that I go to especially when I pay them my hard earned money. [ just because not all of us were born with silver spoon in their mouth, some of us need to work hard for it! :) ]
This spa gives me just exactly what I want, need and then some.
I came here for my birthday last year, my dearest bf gave a sweet surprise and he made sure that I am all pampered and relaxed before he takes me to dinner that same night… OH MY GOSH … it’s feels so good that I do not even want to go. The staff are nice and friendly… you see I have to use those two words because there’s HUGE difference between the two. One place can be nice but not friendly, and one place can be just friendly but not nice. [oh, I hope you concur!]
Anyway, after that first experience you can imagine that I will be back right… oh yes I did! and I will keep coming back as long as I get the same treatment
Janet, pretty sweet Janet buffed and filed my nail into PERFECT square, NONE of the places that I have been gave me that… I SAY, NONE!
Stephen, [well at least that’s what I remember his name was] gave me a massage that I have been looking for ages ago, you know when it feels soooo good that you just want to give a soft moan just because you can not explain the pain and pleasure that you’re going under… but, I controlled myself because I don’t know how loud I could be, I dont want to scare other people that might pass by the room that I was in.
Michelle, gave me the nicest scrub and oh boy. I just didnt want her to stop. I can get use to that kind of pampering. I dont mind once a month. oh yes please! hahahah
This place is a MUST try. They cater to both sexes, you won’t feel OP if you’re a man.

I’ve been going to Five Senses Day Spa for almost two years now as its location is convenient for me. I was very impressed with how clean and upscale this Spa is. Also, I have to commend Dolly (RMT), she is fantastic! What an amazing person. My back, neck and shoulders were in knots and she gently worked out all my muscles. I left feeling so relaxed and de-​stressed. I have recommended my friends to Dolly as well, and they are very satisfied with her services.

Like the commenter below, I received a packaged deal to Five Senses and thoroughly loved every minute of it! The place itself is clean, well-​decorated and welcoming. The staff are very friendly and cater to your every need. I thought the aestheticians were well trained and informative. Overall a great, relaxing experience! I would return and pay full price for these services.

I got a gift certificate to Five Senses for a 30 minute massage and avoided using it for months because I’ve never been to a spa and it somehow terrified me.
I finally used it last week and boooooooy, I can get used to this.
I called the day before hoping to get a last minute appointment for the next morning and the receptionist was very nice and helpful. When I arrived the next day, the place was cool looking and the lady behind the counter very welcoming. She lead me to a waiting area and gave me a hot towel, which was a nice touch. After I filled out some registration information on a tablet (cool!), my massage therapist (I believe her name was Kara) greeted me and lead me to the therapy room.
The massage itself was oh so relaxing with soothing spa music and soft lighting. Kara was lovely and really made me feel comfortable and pampered.
The experience lead me from being a little uneasy at the concept of getting pampered to wanting to know when I can be back! And after looking at their pretty affordable prices, I don’t think it’ll be that long!

This place is super clean, probably the cleanest spa I have ever encountered — they cater to demanding clients. For people in the waiting room, they offer hot towels, WiFi, coffee, tea, hot chocolate, etc. all for free. They are patient and very pleasant.