Nordic Light Hotel

Great location
Stylish interior & very forgettable exterior
Smallish rooms & I echo comments about the poor drainage of the showers
Wonderful buffet breakfast
However our stay was tarnished by one deeply personal event, my wife felt racially discriminated by a breakfast room server
She asked politely where were the glasses to make fresh squeezed orange juice & was told by a worker wearing an apron (identical to all other employees) I don’t know, I don’t work here in a very sullen rude manner, it was a 4 sentence conversation so clearly she understood English, 30 seconds later my wife (Asian) observed the same employee actively helping a Caucasian man, hence she felt this was a racial response, so we complained to the front desk & now I must compliment how the young lady behind the desk dealt with our concerns, honestly it couldn’t have been handled better, she was concerned, shocked, apologetic & explained the corrective actions she would take & how this would be escalated & corrected, text book perfect customer service !! So however pissed off we feel due to one ignorant employee, we must also compliment one very kind professional & responsive employee, still leaves a bad taste though

Stayed for two nights –post business trip to explore Stockholm (first visit). Five stars for location, location, location. Room was more than adequate — good size for Europe, breakfast was top-​notch (esp. weekdays). Staff was friendly and securely stored my bags on last day prior to flight in order to accomodate additional sight-​seeing. Check in/​out was fast.
Number of stars reduced for: poor bathroom drainage (floor was wet with every shower), exterior straight out of 1970’s, television didn’t work.

This was my favorite hotel in Stockholm since around 2000. So when the hotel made a billing mistake and announced it five months later (on my next visit), I would have expected some sort of apology and discount. Any kind of consideration, really. Instead, zero flexibility, a few excuses and a small argument about how I should have known about their mistake. Amazing. So now I’m looking for a nice hotel that values return business.

This property probably warrants four stars, and maybe I would have rated it higher if my stay was shorter. Perhaps I’m just too old for the place, but my affection diminished with each passing day. The location is excellent, particularly for a business traveler. The rooms are nice and decently sized for Europe. The staff is typical of Northern Europe — highly efficient and bordering on cold, which suits me fine. The breakfast was good, featuring Swedish standards and proper Scandinavian coffee. As hip and modern as the hotel was inside, the exterior looked like it was made from the stolen blueprints of a Soviet architect. More importantly, the bathroom was soaked after every shower thanks to a poorly designed stall. Between those flaws and the partial conversion of the lobby into a cheesy bar (complete with DJ) about half of the week, I was left pining for a little more substance to go with all the style.