River Spice Tandoori Restaurant And Lounge

I am writing this review in connection with an incident that took place inside Riverside Spice on Sunday 27^th December 2015 at Approximately 12:15pm. My wife and I decided to go to Riverside Spice for lunch with our two-​year-​old son. We have been regular customers for almost three years and have always been very fond of the food on offer. Prior to our visit, we verified lunch serving times online between 12:00 and 14:30. We arrived at approximately 12:05pm. Upon entering the premises, we were approached by a member of staff who did not say anything. I asked him for a table for two. He then asked if we wanted the buffet. I told him we’d like to order from the menu. He then proceeded to ask me what exactly I wanted from the menu. I replied we’d like to order the Biryani mix. He then stated that Biryani is part of the buffet as standard. I told him that’s great then we’ll have the buffet. We proceeded to enter the dining area to find a suitable table. The place was empty and we were the first customers that afternoon. We found a suitable table but the employee who greeted us at the door told us not to sit where we were about to sit and asked us to sit on the only table in the whole dining area where knives, forks, cloths and table flowers were missing. I thought that was strange but I did not question it and we gracefully sat down at this table. He then went on and got knifes/​forks and cloths and just threw them on the table. Five minutes later the same employee came back with menus and stated that Biryani was not part of the buffet and that we would need to order from the menu instead. I said okay that’s fine so we started to look through the menu. I then went to the buffet area to check the labels of what selections were available to see if it was worth changing our minds and go for the buffet instead as that was more value for money. I found the buffet selection and variety very enticing and wanted to go back to the table to discuss this with my wife. However, upon my return to the table, the same employee was already at the table asking if were ready to order. I asked him if he could please wait five more minutes as I needed to discuss what selections were available at the buffet with my wife. He then proceeded to say with a terrible attitude «You are wasting our time, why are you wasting our time, you told me you were ready to order» As soon as he said that I told my wife let’s just leave. So, I told the employee we would like to leave. He proceeded to take the menus off the table and said that’s fine you can leave but why have you wasted our time. I told him he was being very rude. He then said that I was rude for wasting his time. I asked him if I could speak to the managed. He then shouted and said he was the manager and got real close in an intimating way as if to say «what are you going to do?» I asked him for his name and he refused to give me his name. As we were leaving we noticed another employee watching this whole encounter at the buffet area but did not interfere or say anything. I asked him again for his name. He asked me why I wanted his name. I told him because I’m going to complain. I asked him if he spoke to all customers this way and asked if he cared that he’d lost a long term customer forever. He replied that he doesn’t speak to customers this way, only time wasting customers and that he didn’t care if we ever returned. We then left the premises very shaken and feeling we’ve been discriminated against. We could not believe what had just happened that this person who claims to be the manager spoke to us in that manner. We have been regular customers for almost three years and never have we come across this employee throughout our visits. This incident has not only ruined our day but my wife was crying throughout our journey home.

The food is absolutely delicious and spices are on point!
Service was a little slow BUT they are very receptive when you ask them for refills or menus and whatnot — so not something to get bothered over.
Food consumed during this visit: Pilau Rice, Aloo Palak, Duck Shashlik, Chicken Tikka Masala (Great flavour! with an added spice factor — lovely), Sag Nan, Bombay Potatoes.
Have to try this place! its a MUST!