B & Q

It’s an OK store. There is hardly ever anyone around who is knowledgeable about stock, though once in awhile you might find someone. (In the US, staff at these types of stores tend to be trained in their departments and tend to be a good source of information.) They have a relatively good range of things, though if you really need something specific, you should go to a real hardware store.
I’m having my first experience with their ability to deliver an online-​only order, and it has so far been completely negative. I ordered a cabinet online on 27 April and the scheduled delivery date was already quite late at 17 May. The people they use (PJH Group) had a break-​down of the truck yesterday, the scheduled delivery date, and so couldn’t complete the delivery. I had planned to stay home all day and wait, and did so — and they only notified me at 6 pm that they weren’t going to be able to complete the delivery. Now, they have only been able to reschedule for more than a week later, 28 May, which is over a month after the original order date. I’m totally unimpressed with B&Q’s ability to deliver their online-​only goods — based on my one experience so far, and on an experience a friend of mine had with doors she ordered which took weeks and several failed delivery attempts to arrive. Obviously they need to find another delivery company, and I will be going to a competitor in future for any more online-​only orders.