Uber

I like Über because of its simplistic approach. Need a cab order cab get in cab get out of the cab. The app is very good as it not only gives you the location of your driver but the cars registration and a picture of the driver. It also allows you to send an eta to someone so they can track your journey. You can also get an estimate on your journeys cost which allows you to check with the competition and I have managed to get a cheaper ride from a local firm once I showed them the Über quote, nothing ventured nothing gained as they say!
Now I know it doesn’t always work like that I have experienced times when a driver decides that it’s too much bother to get around a one way system to pick you up! and simply cancels the job. That I though was very naught but it is my only negative experience with them.
All the drives I have had have been courteous and driven with great care. The cars are always clean and tidy and get me to where I need to be.
You have to be aware of where you are as some times the route they take does not seem to be the best, but that is just my opinion, having seen some people posts of journeys that took them the long way and cost them a lot more.
The surge price thing does get a bit annoying as, I don’t know about you, it is always surge time for me!
I will continue to use Über until a better alternative comes along.

Simply the best! I have experienced many time, I used their service and also have a friend that work with the company, he love doing it as a part time only on the weekends, I personally think it works great and simple, and also give me a sense of security

Since finding out and using the Über App I haven’t looked back!
I love it!
Always cheap as chips in comparison to other firms and knocks spots off of the black cabs in London. As much as I am a Londoner and love all things London I had got sick to death of spending over £60 just to get home safely after a night out.
The Über app gives you the photo of the driver and the registration, all of which is tracked and safe, so I don’t have to risk an unregistered driver taking me home, especially when I am on my own.
They also have an option of PayPal to make payment so no worrying about having to find a cash point and then get death stares when you ask the cabbie to pull over.
It is all so effortless and brilliant. I won’t be looking back!

Über is a taxi firm, which is now based in hundreds of cities, across many countries, this review in particular is not for Über as a whole, but Über in London, as I don’t want to judge one aspect of the company in London, based on it in Manchester for example.
I used Über for the first time to take me from my hotel to Euston station, they seem to be just minutes away from everywhere, especially in central London, so I chosen Über as they promised to get their so fast, and having heard so much, I really wanted to try them out.
My taxi arrived quite quick, and I liked how I could track the driver on the app and see when he should arrive, and the type of his car, the registration, and his photo, which made me feel more confident getting into the car, without a Über sticker on, as without this I simply wouldn’t have got in the taxi, because it would have felt to me very unsafe.
The driver seemed quite nice, and we had a nice chat, he arrived quite quick too, the price was very reasonable costing the lower end of the quote at £8, however the car was a little uncomfortable, with the car a little difficult to move back.
Always providing a sticker of the company name on the vehicle, to make the customer feel safe could be a big improvement for Über in London, as I know the company are trying their best to assure customers about using Über being safe, after incidents in other countries. For now I feel 3 stars is fair, as I have only had an experience with one driver, before giving a higher rating, I’d like to check how reliable they are across numerous drivers, not just the one, which sadly I won’t be able to do for a while, being only a tourist, but hopefully one day, when I do come back to London, this review can be updated to a higher rating.

App was easy to use card came quickly drives were friendly easy to pay as just comes off your credit/​debit card no hassle with cash & change would recommend

Have only just become aware of über through their app.
Absolutely fantastic service.
The couple of times i’ve used them they’ve had cars 2 minutes away literally, and I love that you can track how far they are on your phone.
It links directly to Paypal– so no need to stop off at cashpoints– and the cars are really beautiful; I feel like i’m being chauffeured.
The GPS tracking is really a fantastic feature, as well as letting you know a vague price range.
The drivers are professional and friendly, which is perfect for me, no hassle and great prices.
FIVE STAR RATING; the best cab company I have ever used (and I have used ALOT)

Über
What a brilliant idea and implemented in a really neat way. Just download the app, set up your personal details (email, cc, address) and you’re ready to go
Have just arrived back at LCY from Edinburgh. Used the Über app while walking through the terminal, driver waiting outside… perfect
Total Cost £19 that’s a 35 min journey in rush hour

Useless drivers who haven’t a clue how to get around the city. Really rude and dismissive. Have had to make 2 complaints in the last week and I haven’t made a complaint about service to any other company in years. I’d rather pay more for a black cab and get a driver with manners who knows the city.

Every trip is a pleasure! No hassle and so cheap compared to the competition… Used it many times and would recommend it to everyone. Unlike black cabs I never feel cheated when it comes to paying! The best of all is when linked to PayPal It is all automated and no need to hunt for cash at the end of the day… Love it!

Über Drivers here have no clue! Even with 2 sets of gps in their cars! Ridiculous. Look at the routes taken. I took screen shots.
I love über and use it regularly in San Francisco and Dallas.
I will use taxi and or private car service when in London next time.

The following review was directly copied from a recent exchange between Über and me and speaks solely to Über’s payment platform and not the driver’s their product road map must surely assign to what will eventually be indentured servitude.
«I’m tolerating all of this solely with a view to ensuring that Über does not reflect poorly on my credit rating and, in deference to you, [redacted], typing this note slowly to improve your chance of understanding all that follows.
First off and before we address your request for trip details, please note that we have as of this morning switched out payment cards and I’ll be most grateful were you to confirm by soonest return that A) new Visa card works and B) my wife’s Über account is paid up and current without penalty or prejudice to future rides she may request of Über.
As per your request, you will find attached hereto screen shots of trip details relating to BP£61.10 charge on 17^th September 2014, and BP£28.18 and BP£10.15 charges for trips taken on 19^th September 2014. I confirm and Über’s own documents confirm that their were no side trips. Are you seriously unable to access my wife’s account or are you a trainee shackled with training wheels, not trusted to hold the keys to the kingdom?
Über’s automated response clearly messages, „We were unable to charge your card ending in [redacted]“. I attach excerpts from our October 2014 American Express bill evidencing the fact that Über was able to charge our AMEX card for all 3 rides and then ingeniously credit that same AMEX account for the exact same charges. AMEX confirmed that Über and Über alone was responsible for debits and credits to my account.
Business tip #1: don’t give back money you earned.
As evidenced by Über’s automated response that I forwarded to Über’s bright young thing, [redacted], trip details for at least 1 of 3 trips were available to you and, therefore, and perhaps incorrectly, I would hope you could actually look up the details for all trips.
Business tip #2: don’t make your customers do work that seemingly belongs to you
And finally, allow me to express my disdain for your condescending response projecting an inability or unwillingness on your part to grasp the situation when you write, „Once you’ve done that, I can take further action on this for you.“ The net result is that I do a lot of unnecessary running around to protect my credit score from Über and Über gets paid. Oh, you kind and benevolent soul. Thank you for taking selfless action that solely benefits me.
The only action on my behalf I would request of Über is to get their billing sorted out in the first place so that I don’t have to burn my time running about looking up account details any dim-​witted Über customer support member should have readily to hand.
Business tip #3: don’t send to customers ill-​considered responses that are anything other than contrite and apologetic
I look forward to your confirming without delay that A) new Visa card works and B) my wife’s Über account is paid up and current without penalty or prejudice to future rides she may request of Über.
I remain, yours, stunned and dumbfounded…»

I know my cab companies in Birmingham. I trust my cab companies in Birmingham… But London can be a minefield. I was in the Cap City for a gig on Friday night and needed an option for transport that wasn’t going to cost me (and my gigging partners) a bomb to get from Kentish Town to Hackney at 1am. Luckily, I remembered Über.
Now, I was in San Francisco in March so was aware of Über. Whenever we got a Cab in the states, we chose these guys for ease of use. Simply download the app, register for an account, get a quote for the journey and book it. Brilliant. The day before my trip to London, these guys popped into my head.
First of all, discount codes. You can find referral codes and discount codes that will give you money off or a free first ride. I signed up and sorted out all the shiz beforehand.
So, back to Friday… The gig was at The Forum, so late at night we headed to the tube station to book our cab. After a mild bit of faffing (as I hadn’t properly used the app before) we were booked within 5 minutes. We had the name of our driver, the registration plate and the type of car for reference. We were given an estimate of 12 minutes wait.
Within 10 minutes, Angelo’s car was showing on our map. We knew when he was coming down the road and when he had pulled up. We hopped into the surprisingly luxurious Prius and received a cheery greeting. We were then offered sweets and a bottle of water (very welcome after a hot gig) and whisked off to our destination.
Our driver was friendly, chatty and lovely for the whole trip. He did stress that water and sweets aren’t always on offer with Über, but we did receive this treatment in San Fran too. The journey was totally worry free and comfortable. To top this all off? With our £10 referral code, our cab journey cost £2. 2.WHOLE.POUNDS.
I would certainly use these guys again and hope (from the bottom of my heart) that they come to Birmingham. On the website they say that the average Über will be 30% — 50% cheaper than a London taxi… and I’m inclined to believe them.

I used Über again after going to Kanaloa on Friday at around 2am in the morning and once again they did not disappoint. This is fast becoming a service which excels even black taxi cabs.
1) No matter the hassle and hazardous route you want to take, the driver is always so so nice. We had 3 girls out from a club, asked driver to drop off at point A, pick up another person at point B, drop off 2 people at point C and drop me off at point D.
2) All of Über’s cars are saloons, which are infinitely more comfortable than the normal taxi cabs.
3) The driver was happy to explain to me the concept of split fares on Über. When you order the cab you also get your friend to select the option of split fares meaning you do not have to try and get your friend to pay you back at a later date. Apparently they also give a 50% if you do this. For example, my latest journey came to £48 and the driver explained that we could have paid only £28 if we split the fares.

Quote from a friend of mine: ‘I think Über might be the best thing that ever happened to me’
I’m totally there with you. It’s freaking awesome. You download the free app onto your phone, enter your card information, and then whenever you want to be picked up, you order it online and it will tell you how far away your car is. It even has a little map on which you can see your car travelling to you; it’s like watching Monopoly on the pub Itbox.
They seem to be raising the prices a bit, but it’s generally cheaper than other taxi companies in London. You can also get a quote on how much your journey will be, and after it your account is charged automatically, so you don’t have to faff about with cash.
I love that you can see the profile of the driver coming to collect you — you can see his photo and his name, and it describes the car he will be in. All the cars are nice, and there is also the option of ordering an even more glitzy car if you’re looking to impress.
You get to rate your driver on the app after every journey — every driver I have had has been absolutely lovely. Very friendly, very efficient. The last Über I got, I had an onset of food poisoning and had to keep dashing out of the car to be sick. Did Abdullah mind? He did not. Kudos to you, Abdullah

Never been to London and after a 13 hour journey to London taking public transportation to the hotel did not sound like a great idea. Thank gawd for Über!
Already had the Über app on my phone so it was ready to go, and had a code that gave me £20 credit so I whipped out the app and pin pointed my spot entered my ending destination and checked the price quote, and after my £20 credit it would only be an £18 ride so I ordered the car and waited.
I went with the UberX, after I placed my order the car was their within 10 mins, it was a Honda, forgot the model, the driver said he was new to Über and didn’t speak much English, when opening the trunk he said he hurt his back and asked us to put our luggage in, We did, I didn’t mind .
Now to me it seemed to take forever to get from the airport to the hotel, that he was looking for all the morning traffic and I was thinking man I’m going be up charged for this I just know it but after 30 mins we got to the hotel and guess what, the price was exactly what I was quoted before getting in the car.
I’m a fan of Über and would recommend it to everyone.

A great app, friendly drivers and clean efficient cars.
Used about 10 times, although one driver did not know London at all and would have increased my bill as some of it is on travel time.
Also be careful at peak traffic times, because the increased time to do the journey can greatly increased the bill over the estimate given before the journey, as some of it is based on travel time.
These guys just take a small percentage of the bill from the driver and not a massive circuit fee like other taxi companies.
As a result the drivers can do the work for a cheaper price which is passed onto the customer and the deal is better for the driver. This is especially because being london wide and not just a local firm, the drivers tend to get a fare not just where they travelling to, but also on the way back.
Currently the best service in London for a good service at a good price.

The best app to have on your phone — after Unilocal of course ;)
In a touch of a few buttons you’re cruising around London in a luxury car by probably one of the friendliest taxi drivers in the city … I’ve literally never had more friendly, caring drivers. Prices, when they’re not surging, are also normally the cheapest quotes I can find. I now pay £15 for journeys that I used to justify £40 of my hard earned dollar on … Dreammmm.

I generally like Über. I started using them in the States several years ago and have spent many a trip tucked tidily inside a very nice Über. I’ve never had a bad experience, actually…
When I moved to London, I forgot a bit about them. Now I’ve used them 2−3x and always again, totally fine. Gets me from A to B in mild luxury.
Last night (torrential rain) I was attempting to get my friends and I to a dinner reservation about 1.5 miles from our home. No taxis anywhere. Kabbee app left me in a lurch. So I thought «I’ll try Über.»
Well, due to the rain and high demand they were in «surge pricing.»
Which, for the lay person (me), means:
£38 minimum fare + £1.90/minute + £11/​mile.
Are you kidding me, Über? What the what? It was also going to take at least 20 minutes for them to arrive. Surge pricing? Price gouging. I’d rather be told there are none available than be insulted with a «minimum fare» plus mileage plus time charges. Get out.
I called United Carriage, who had a very nice car to me in 10 minutes. The trip to dinner? £8. YES. £8. With a friendly, courteous driver on caliber with Über.
So if the sun is shining and its not a time when a lot of people would like a car, Über is probably a good bet. However, when you really need a car — Über is a letdown. Why bother, ya know?

I have found Über to have the magic combination to make me happy.
1) Drivers that meet you where they are told
2) Drivers that text you if there is a delay (or if building work means you might have to walk a few feet to the left to get picked up)
3) Friendly and happy drivers
4) Clean cars where magazines and water await you
5) Drivers who know where they are going
Did I miss anything? Oh yes, the app is simple, easy to use and very helpful in tracking the cars around you. I have found Über to be a great alternative to other *ahem Addison Lee* companies.

I had heard so many good things about Über Cab from my San Francisco friends, that I simply had to try it out as well. And it was indeed one of the smoothest taxi-​experiences I’ve ever had.
I called the driver via the App and it was really nice to see when the driver would be arriving. For me, as opposed to Andrew M, the location was spot on and I had no problem locating the driver once he had arrived.
I was impressed by the car itself… a BMW 7series and the driver would open the door for us and stock the back seat with two bottles of water and chewing gum — a very nice touch I thought. Driver along rainy London, we got to chat with the driver and he told us a little bit more about how Über works.
I have to admit, I was a little bit anxious about how much this ride from Tottenham Court Road to Archway would cost me and not seeing a meter anywhere in the car, I was expecting the worst. In the end, the total came up to 23 quid, which is a little bit more than your average black cab, but not so much that I would not use this service again. In fact, given the great customer service experience, I’m very likely to use this service again.
However, I do agree with Andrew M about the fact that it is a little unnerving, not to know how much this’ll all cost… I guess, as Londoners we’re used to either having the running meter (as in the black cab) or a fixed quote (as in the mini cabs), but having neither of these, let’s us feel a little uneasy. On the flip-​side, they do take cards (in fact this is the only way to pay), so you will never have to ask the driver to stop at a cash machine ;-)