Hotel Indigo

Good location to paddington station.
Clean
Friendly, but nervous staff… big boss makes them nervous, he looks like a mean SOB
Food …well eat somewhere else.

I discovered this little gem a few years ago and returned recently for another stay. I think it is one of the best bargains in London. You are not paying for a grand entry and opulent lobby. Calling the entry modest would be generous. Located amid a string small shops a block away from Paddington, the hotel entry blends in with the innocuousness of the small establishments around it. What you are paying for is a very comfortable room. Although something short of spacious, my room was very comfortably appointed with a very decent sized bathroom featuring a spacious glass enclosed shower stall. The shower offers both a large circular ceiling shower head and a slick hand wand. Counter space is limited, but I love the touch of the heated towel rack. A comfortable robe was also provided.
The room provides good desk space with adequate electric sockets for laptop, phone, and ipod charging. A clock radio also serves as an ipod player. An especially nice feature is a small refrigerator that is stocked daily with complimentary bottles of water and soft drinks. Closet and counter space is a bit tight. The bed is very comfortable and the bedding of above average quality. The wall-​mounted TV is generously sized for the room. And one item I especially enjoyed, your own Nespresso machine in your room. Wonderful expresso.
It’s location close to Paddington means that there is an abundance of inexpensive food choices in the area as well as in the station itself. I am fond of picking up package foods from the mini-​marts around London, and Paddington has two: Marks and Spencer and Sainsbury. Both offer a good selection of reasonably priced food items of good quality, including fresh fruits.
For a quality dining experience, the Paddington area is not a destination. The only exception I found was an Indian restaurant, NoorJahan 2 (dishes run between £9−13), located about 3 blocks from the Indigo (leaving the hotel, turn right and walk to the end of the road).
The Paddington location means easy access to the Underground with three lines having stations there. Almost anywhere you would want to go you can get to with perhaps a single transfer. And of course, you are but a short walk from the Heathrow Express.

Hotel evaluation is always a function of price vs value. Hotel Indigo is pricey (£240 without breakfast). The rooms are slick, modern, but very small, with no view to speak of. Wi-​fi is primitive, and only some of the staff know how to make it work. The plus is location, right next to Paddington and the Heathrow Express, but you can stay anywhere along the Piccadilly line (which goes through some v. nice areas as well as downtown). and take the underground (slower but much cheaper) to and from the airport.

I was here on business. The location was perfect as I needed close proximity to Paddington station. The staff was very nice and accommodating. Not many hotels still leave a mint on your pillow. I had one of the larger rooms but it’s still relatively small. Plenty of room for me and even one more person. However, all rooms in London are small. The hotel and rooms are very clean and look new. The restaurant off the lobby had an excellent, large and reasonably priced breakfast. I would definitely stay here again.

We started our European trip in London and could not have been happier with Hotel Indigo. When we arrived and was a bit early for check-​in. The hotel held our luggage and we explored the area. When we got back we were happy to find that we were upgraded to a larger room with an great bathroom. We had a small patio but we were out of our room so much we never got a chance to use it. The staff at the hotel was very nice. We were surprised that they were not super knowledgeable of some of the tourist stuff we were doing but they were always happy to look stuff information.
The bathroom had plenty of space so we were able to hand wash a few things and hang the in the bathroom which was very nice for a long trip.
The overall feel of the hotel was very modern and classy with some great art/​photography of some of the more well known locations in London.
The area of the hotel was nice and safe but the best part being is how close it is to both the metro/​tube and the train station.

The Indigo Hotel at Paddington is located to the station. The hotel has a modern décor, the rooms are clean, although they tend to be on the smaller side — given it is London, I was not a take a point of for the size. They have Aveda shampoo, conditioner and lotion — a definite plus. We were on a business trip and got a 180 pounds nightly rate, which I think was fair for the hotel and the city. 4 stars.

If you are looking for clean, quiet, well located hotel in London… this is the hotel for you. Having Paddington Station just a block away was so convenient for using Heathrow Express and access to 4 tube lines.
Greatly enjoyed the free mini bar, turndown service with chocolates, assortment of newspapers and magazines, Aveda grooming products, rain shower head, flat screen tv and WiFi.
The staff is friendly and helpful and kept a close eye on who is coming and going from the hotel.
As others have mentioned, the room is not spacious, but one can certainly move about easily, and really when you are in London just how much time are you spending in your hotel room?
I will stay at Indigo Hotels again and will recommend them highly to other travelers.

This is my first time and firat hotel in our hotel list in UK. It’s small façade, we almost missed in the hotel (pardon our live style in USA, with grand building and building). We got in at 7pm, very people at front desk and very helpful. Got into our room, small (again spoiled by US hotel) but very cozy. Again great service, closed by to restaurant (see other 2 restaurant reviews) so totally worth for your money while you are in Padington. Hope this help. (Ah. The draw back for me was the bed. To hard for my back)

Small rooms, decent price, friendly staff
This place really impressed me, used as I am to sub-​standard hotels in this area. The Hotel Indigo has small rooms (don’t they all), but make efficient use of the space to provide all the essentials.
Bed — comfortable. Remember (americans) to get a bigger bed than you think you will need. Given the space in the room, I’d rather they hadn’t included what seems to be obligatory useless pillows on the bed (seriously — ten pillows on a double?)
Shower — nice and strong. The «straight down like rainfall» is off-​putting, but I got used to it. Beware the shower gel and shampoo — they all smell like mint. Ok if you don’t mind smelling like toothpaste. There are shops very close by to get alternatives.
Workplace — the wifi was free, but slow. Not a huge problem since I was working close by. The workspace is cramped, so don’t expect to get much done.
Location — seriously? It’s two minutes walk from Paddington. I arrived from the US touching down at 6:40am. By 8:00am, I was stepping out of the shower. Yes, they checked me in early, at no extra cost. It’s close to Paddington tube which has four or five different lines running through it.
The other stuff — complimentary drinks in the fridge in the wardrobe. Breakfast on-​site at the connected restaurant (a little pricy — go one minute towards Paddington to get a breakfast for half the price).
Overall, this is a keeper in terms of hotels in London.

A+++ for front desk service. We had a beautiful room with the mural facing London Street and garden on the 3^rd floor. The complimentary sodas were nice to have since everything in London is so expensive. Our room was very modern with high tech amenities. Close to tube stations and would definitely stay here again next time.

I am SUPER impressed with this hotel!
First, I arrived super early, and they were able to get me a room straight away — which meant a great shower to freshen after an overnight flight. The room is small, but very well appointed and nicely designed. The little things really matter for me — complimentary in-​room bar items, HUGE shower towels, free wi-​fi, and a nice TV. The Aveda brand products are super nice.
Hyde Park is a nice close place to get some miles in for a run — and help beat the jet lag blues.
The staff has been really welcoming and helpful.
I am really stoked to be staying here and will do so again!

Great hotel in a convenient location. The rooms were clean and modern. The staff were friendly and helpful. The lift was not working, but we were compensated with free breakfast and TV/​movies/​Internet for our entire 10 day stay. The showers were great, lots of hot water. Extra benefits if you are a Priority Club member. We would definitely here stay again.

Hotel Indigo’s are really out to impress me. You get to stay in a funky boutique hotel and not pay a ton for the experience. I chose the Paddington Station because of it’s location. Right near the Tube station. Plenty of pubs and restaurants within walking distance.
Only 2 minor «issues». The drain in the shower was clogged and I went down to get coffee at the little restaurant and no-​one stopped at my table to serve me, but others sat after– were. I ended up going next door instead.
As for the room, the bed was really comfortable, the room was roomy by European standards. Nice big flatscreen TV to watch free movies on. Room was funkily decked out. It was really cold during my visit so unfortunately I didn’t get to enjoy the outdoor garden thingy.
I would recommend or stay here again.

The location cannot be beat — a very short walk from Paddington Station. Despite the very central /​touristy location, I found the hotel itself to be very quiet, with not a lot of foot traffic around the hotel, even though the hotel was nearly full.
I came in on an early flight and planned to just stop by to see if I could leave my luggage with them, but they let me check in a full 5 hours early! That was unexpected and was the first sign of the excellent customer service I was to receive during my stay. When reaching my room, there was a minor problem. The front desk immediately sent someone up to rectify it and offered me a change of room if I wished. Similarly when I checked out, they helped me with my baggage and offered to allow me to leave an extra bag there while I traveled out of London for a couple of days.
The rooms were fairly roomy by London standards, with very comfortable beds and bedding, a wardrobe to store clothing and luggage, and a small desk. The bathroom was exceptionally clean and very modern. The shower water pressure was fantastic. I really didn’t want to leave. Quite a change from the older hotels I’ve stayed in, where despite strong reputations, everything is a bit mildewy and worn. No such problems here! There was a small refrigerator which was handy for keeping some small breakfast items and beers cool in the room.
I did not take advantage of the street level restaurant, or room service, while I was there. Next time! I liked this hotel better than most I’ve stayed in, in London, and the price was certainly better than most hotels of a similar standard.

Updated Review — Returned to London this week for work. With a bit more planning, it made the travel seamless. I booked my Heathrow RT online and also the cards for the train (non tube). With a print out for the Train, boarded and quickly taken to Paddington. At Marleybone station, a swipe of my visa, and all of my tickets for the week came out.
Arrival at the hotel, many of the same employees. Franscesca at the front desk, Denise the hotel manager, Mark and the team in the bar. I was on the fourth floor, and while the rooms are small, it was so quiet up that high and on the back of the hotel. My room was clean each day, with turn down. The shower, the shower, the shower, I love how hot it gets and it’s a rainfall shower.
The hotel is trendy, restaurant is busy every night, with many if not most off the street business. Food locations near Paddington side are «okay» but if you walk to Park Lane, or by Kensington Gardens you will see many food options. I prefer off the beaten path, a little, and this hotel is in a stellar location taking into account the historic sites and mass transit options.

We stayed here for 6 nights and really enjoyed the visit.
Pros:
— Literally steps away from London Paddington station, so this is an ideal location if you are going to take the train to other UK spots, or want extreme convenience to Heathrow.
— Also steps away from 4 different Tube lines, so you can get just about anywhere in the city very easily.
— Nice walk (about 1 mile) to Notting Hill from here — perfect for a post-​dinner stroll.
— Updated, trendy rooms and very clean.
— Free WiFi throughout the hotel, including the little outdoor terrace on the 1^st floor.
— Great afternoon tea — the scones were warm and fresh each day.
— Very friendly staff.
Cons:
— Small rooms — so if you’re traveling with children or plan to spend a lot of time in the room working or something, this might not be the place for you. (It was perfect for a tourist couple like us, though).
— Not many great/​memorable restaurants in the immediate neighborhood — you need to travel just a bit for shopping or (good) dining.
— Restaurant wasn’t the best food or selection (but then, what hotel restaurant really is?) Service was friendly though. I just wouldn’t plan on dining at the hotel very often if you want good value or wide selection.
Overall I really enjoyed our stay and would strongly consider staying here if/​when we return to London.

I stayed at this little boutique hotel back in April 2009 as a stopover on my journey to India. The hotel was recently converted with a hip chic flare. And the deals they were giving out to lure people in were just amazing coupled with a strong dollar during that time period. All I can say is wow…

Location:
It is just like a hundred yards out of Paddington Station. Express from Heathrow to Paddington and you are there. How can you beat that for ease of access? You can’t.
And location wise overall is good as you are less than a mile from Hyde Park, but unfortunately you are a distance from the Thames, but really who cares as there is so much to explore on the way.
Room:
The immaculate room was small, but it is what I expected from a London boutique hotel. I was not expecting the 450 square foot jobs that are the commonplace in Vegas.
The bed was amazingly comfortable. I have become so accustomed to bad beds in hotels that I guess I really set my bar low, so when one is comfortable I am just awestruck.
The bathroom was really cool here with the huge shower and the funky accent lighting. Where they did not score with me was the towel warmer behind the door. Living here in the States that towel warmer would not be on ²⁴⁄₇ due to safety reasons and I didn’t think that and bumped into it once and jumped back real quick. Ehhhh… it was just preparing me for my next leg of my journey.
Overall:
I can’t comment on price as it has changed so I am not going to factor that into the rating. Oh yeah, they have little treats they put out for you every day. I got hooked on the McVitie’s Digestive Biscuits that I had to track down a store and buy some. Delicious!
Four Solid Stars for the Little Boutique Hotel outside of Paddington Station.

A solid trendy boutique hotel located just a few meters from Paddington Station. It looks and feels like a smaller version of a W Hotel but slightly less pretentious and without the party atmosphere.
The room was great albeit very tiny – I was on the top floor and it had a studio apartment feel to it. Excellent bed, and a ridiculously awesome rain-​forest shower. Free wifi in the room and lobby was muh appreciated perk.
The hallways while exceptionally narrow, had a cool sky mural on the ceiling, Reminiscent tof the forum shops at Cesaer’s Palace in Las Vegas. The whole hotel feels very modern and clean.
Location is very handy, less than a 3 minute walk to Paddington which is the terminus of the Heathrow Express. Just 15 minutes later you’re at the airport! The area around Paddington while short on sights has a lot of nice ethnic restaurants and a few tourist oriented-​pubs.

The situation (not the Jersey Shore kind of way) — This was my 5^th hotel in 2 weeks. Too bad I saved the best for last. No, I was not on a hotel tour of London, I was stuck during the week of the Volcanic ash problem and found myself with fellow Unilocaler Dza D. hopping from hotel to hotel with uncertainty of our date of departure.
–modern
–quick with requests
–great lobby and restaurant
–a tall/​huge shower that will wake you up with a smile on your face
–nice people
–moderately priced
–next to a tube station
–near tons of ethnic food
–complimentry wifi and water
–nice beds
–super cool looking rooms
— over all great and well run hotel
The hotel lobby is very stylish and modern, with a light installation sculpture in the middle of the staircase. The room had great photography (I make a living at my photography) behind the bed was wall paper of a photograph. so cool. At the foot of the bed was a small couch with a small attached desk so you can sit comfortably and work on your computer without hunching over on the bed or sitting at a cold work desk.
The bathroom was EPIC! The shower itself was huge and had an amazing shower head. When I woke up at 6 am to catch an early flight thte next morning, I was pleasantly awoken by a roomy shower, great shower head and it really started my day off with a smile. Even that early. All the fixtures were modern and good for space saving.
During our stay there (1 night) I called front desk for an plug adapter, and within 5 minutes there someone there with the what I had asked for. How great! It seems simple, but after staying in 4 other places getting what i wanted quickly was nothing short of a miracle.

The Hotel Indigo in Paddington is a recently refurbished hotel located very close to Paddington Station. Although it is associated with the Intercontinental Hotel chain (Intercontinental, Holiday Inn, Crowne Plaza, etc.), it is owned and operated by the same company as the Quality Crown Hotel nearby on Praed Street. Consider the HIP the prettier and more vivacious younger sister. It seems to be the Intecontinental’s attempt at a W Hotel style boutique hotel chain.
I took advantage of a pre-​paid special on
. A five night stay in a double room, single person, in mid-​January was $ 924 (tax and service fees included) or roughly £627 based on the exchange rate at the time of booking.
While the room wasn’t exactly the largest I’ve stayed in in London, the better quality furnishings made it very comfortable. Yes, the bed took up most of the room (see photo), but the mattress was firm. They were able to fit a desk, a chair, and an armoire in the room as well. Of course, there was the flat screen TV with many channels (though no CNN International surprisingly).
The bathroom was definitely the best part of the room. I love contemporary bathrooms (see photos) and this one at HIP didn’t disappoint. The walk-​in shower was superb! Even better, the water pressure is fantastic. Those of you who’ve stayed at two-​three star older hotels in London know that water pressure can be a problem. A good touch is that they placed the control for the water on the opposite wall from the showerhead. This is key so that you don’t get doused with freezing cold water. Wonderful Aveda toiletry products are provided, so there really is no need to bring your own.
Finally, free in-​room wireless was provided. This was very handy.
I do have two minor complaints about my room:
1. The monitor on the phone is so bright that it cast a glow in the room at night. Just throw a shopping bag over it. I couldn’t figure out how to dim it.
2. While they provide a very good hair dryer, there is no outlet in the bathroom. This could be problematic if you need to look at yourself in the mirror while using a dryer or flat iron.
Overall, I was very happy with this hotel. I look forward to staying here again, especially if I can get a comparable rate the next time.