Lloyds TSB Bank

My recommendation: if you have some, close your account (s) at Lloyds TSB and GO TO SANTANDER. There, they respect their customers.
I thought of giving Lloyds two stars because I used to like this bank in the past but, honestly, they don’t deserve it.
The reasons being that in the past, their service was great and they made me richer (it was a long time ago), today, I loose time and money because Lloyds TSB park row express a strong reluctance in helping me updating my data.
I moved outside the country. I’ve been said to change my address once I’ll be settled again. When I tried, it was suddenly not possible to change address if I was living outside the country. THIS IS A LIE. After about one year, I finally managed to know what to do. I sent forms that I downloaded from internet. By mail or by fax, it didn’t matter, they were not authorised to change my address. I had to listen to lame excuses such as «the form didn’t look good». After two years, I had to contact a lawyer to make them move. So, they did. They accept my new address and each additional forms they required mail after mail. The address was written in three different documents. They misspelled it. I have to start again.
I filled in a few forms to let the HMRevenue and Customs know I was not living in the UK anymore. On each form, an employee helped me and put crosses next to the parts I had to complete. Every single form went back to my former apartment as they couldn’t be read due to crosses. Of course, it was BS. The only way I could get new forms was to go and get them at Park Row branch. A fake sorry is all I got to solve this issue.
I’ve heard that with this difficult financial time, keeping customers happy was a priority. Sure, at Lloyds, they will only keep happy customers.