Currys PC World

I called at Currys PC World today, while shopping in Leeds to grab some headphones for the train ride home, as I’d left mine at home. I only wanted to get a pair of cheap headphones and that is just what I did here, I grabbed a pair of Logik Headphones for £3.99 with a guarantee of 1 year.
This store is massive and filled with many technological items like TV’s, Internet security and computers.
If I remember correctly this store is so big it stretches over just one floor, I didn’t remember seeing a lift in this store which was disappointing, but I didn’t need to look at computers anyway as I’d recently bought one.
The staff I spoke to seemed nice and quite helpful but I didn’t ask them any technology questions to stump them, like I have at previous stores.
This store seems quite nice, it is a really big store. I don’t know if I should give 3 stars or 4 stars as I have not tested their tech knowledge yet but I feel this store deserves 4 stars because it is massive, one of the biggest Currys PC World stores I have seen, preferably I would want to give 3.5 stars but I feel it deserves 4 stars more.
Why I didn’t give 5:
— Didn’t notice a lift — Everything is over a few floors which means you can’t really just run in and out. I have now been told that they is a lift (5÷07÷2015) so I’d like to make you aware of that, however I would still prefer everything to be over one floor, as it is simply easier but still I understand this may not be possible.
— I have not tested their Tech knowledge to the brim yet.
— Pricing on certain items can be a little pricy

Called in here a few Sundays ago. When I’d gone previously I’d gone on a weekday and I couldn’t say a bad thing about the staff on a weekday. Massively helpful and always make sure you buy what’s right for you rather than what costs the most. If they think you can get the same thing for less they will say.
But the Sunday I went in I was shocked at how the staff spoke and treated me as a customer. The first guy who I asked about monitors didn’t have a clue about any of the stock the company he works for sold. He appeared to have no technical knowledge at all and actually used Wikipedia to find information about the monitor I was interested in. The worse thing is that he couldn’t even find what he was trying to find on Wikipedia. On top of that he was as miserable as a wet weekend.
So I just took the risk and bought the monitor as he said it was good. As someone who works for PC World you should be able to trust their advice. When I got the monitor home and set it up I couldn’t get any sound, after looking into it more the monitor came without any audio output. Surely this is something I should have been told when I was buying it. So of course I took the monitor back the same day.
When I went back I went to the Knowhow desk and told them I wasn’t happy with what I was sold. So I was allowed to get a different monitor.
I went upstairs back to the monitors and saw a different member of staff. Have to say he’s one of the rudest, unfriendly, impolite and unprofessional members of staff I’ve ever met. When I told him I was looking for a different monitor in a rude manor he said «why didn’t you just buy some speakers then». I’m sorry pal but you should know that customer satisfaction is always important and you failed in a huge way. His customer handling skills are something that needs improving in a huge way.
All in all I finally got a monitor that I’m happy with.
But it’s the last time I’d ever call in that store on a Sunday. In future if I need something I’ll go to another store or company or just go to PC World on a weekday.

Maybe it was my fault for unwittingly going on Black Friday, maybe it was theirs for only having about two staff wandering round on what was bound to be their busiest day of the year, but I was frankly appalled by the service here at every stage.
Normally, I like being left alone in shops, but when you’ve decided you want to buy a laptop, waiting 40 minutes to do it is more than a touch irritating.
What is worse, however, is feeling your hopes rise on the sight of someone wearing a «Know-​How» badge (apparently the only people in a computer chop who know anything about computers), and discovering the massive holes in their know-​how (well, I did say «apparently»).
In fact, when I finally nabbed by Know-​How guy, the only thing he knew how to do was the hard-​sell. Did I want lots of software I already own, just in case it’s not compatible with Windows 8 (I didn’t even want Windows 8, but that’s another rant, and surely he should have known whether it would be compatible?) Did I want the kind of guarantee that used to be included by everyone that PC World took over (actually, all the software was generally included too). Did I want a laptop case, or a phone deal, or a mobile internet deal?
No, and I did not want to spend half of my day going through all this. Plus, I’m sure there were other people waiting to be served.
The only thing I wanted was one piece of advice. A fairly simple question, you would think…
«This might sound like a stupid question, but I use a headset with separate plus for my mic and my headphones. This laptop only has one hole for both. I assume I need some kind of adaptor? Like a splitter in reverse?»
«No, they’ve always been like that. There’s only ever been one hole.» (this would be acceptable from a 17-​year old, who may genuinely only have experienced the latest technology, but the sales guy was about 40).
«Here, come with me and I’ll show you.»
«I’ll feel really stupid of you’re right.»
«Look, this only very slightly older model has two holes. This one had a picture of a mic next to it, and this one has a picture of some headphones.»
He did seem to feel pretty stupid, but he finally grasped what I meant, and was able to inform me that despite trying to sell me every accessory going, they didn’t stock any kind of adaptor, and nobody knew if I could just stick either my mic or headphone plug in the socket and get by that way, using just one at a time.
They could however sell me a new headset for about £100 (there was one for £16 which he failed to mention).
Unfortunately for them, I didn’t have enough goodwill or patience left to buy anything else.
I don’t know about technology, but I know about service standards, and I know poor service when I see it, and I would advise anyone needing a PC or similar to make as long a trip as you need to get to a retail park and avoid PC World. In the end, it will probably cost you less and be quicker.

Just bought a PC. Asked for a wireless dongle. When I got home the wireless dongle they sold me is not compatible with Windows8.
More care would have been nice.

You know what? It’s shiny, it’s clean, it’s larger than I remember. But it still wasn’t massively useful. Of course, you know the deal: there’s a hoard of TVs, computers, printers, Apple products, and other related detritus, but the one thing I was after they did not have. That’s not a reason to dislike, of course, but when PC World is the name one might hope they’d have what you need.
I wandered in, on the search for a female to female ethernet adaptor and some cable, and only managed to find the cable. The cable, I found out later, happened to be a good few quid more than anywhere else I’d looked so that was enough to be a source of irritation. Then, upon finding a member of staff to look for said adaptor, was merely told they didn’t have any. He wasn’t odious, but he was smug and disinterested in my small and pithy goal. Had I been after a huge TV treatment may have been different, I wonder! In any case, I ploughed on and managed to have him impart where, in his opinion, may have what I was looking for.
Just in case, I asked at the counter when paying for the cable if they had any, and the chap at the till didn’t appear to know what I meant. It was fine, I would head off for Maplins. So, yes. The store is clean, and I think that 99% of the time you’ll get what you need, but if you’re similar to myself you might not enjoy the shopping experience. It’s handy enough, but I’m still not much of a fan!

I was about to start by saying that the name of the shop would suggest some degree of expertise and in fact it may well do so as I wasn’t enquiring about a PC related matter. All I can say is that it’s a good job the shop isn’t called e-​book world or I would have to take them to task.
It was very difficult to find a member of staff in the first place and, once I did, the only knowledge he displayed was the ability to read information from the side of a product box. It’s not often I can say i know more than the experts but in the field of e-​book memory capacity and expansion I quite obviously rule!

Really large store. I quite like this PC World store because the staff don’t pester you. They often wait until you ask them for help rather than approaching you and being annoying! The layout is a bit confusing if you’ve never been before but its generally a good, clean shop.

We purchased a couple of tablet PCs for use in our educational classes. The staff was friendly, but it has to be said that they lacked the expert knowledge that one would expect someone selling a product to have.
Nevertheless, the buying experience was good as we knew exactly what we were looking for. The tablet PCs are fabulous and we may go back to buy a load more for use in our educational classes for children. Any chance of a discount?
— The EducateFirst Team

Often hard to find a memer of staff, but if you go in knowing what you want then they will most likely have it :)
nice range of base pcs as well. Got a nice one for £300 don’t have the spec on me, but it’s great for the price!

PC World in Leeds is a large two floor emporium of so much more than just computers. It sells accessories, video games, televisions, printers, scanners, digital cameras, PDAs and sat navs, and lots more. It is a large airy glass fronted shop and it is nice to go into, my only criticisms are that it is expensive compared to other shops especially internet shops and the staff actually aren’t that knowledgeable on computers or technology. I certainly wouldn’t take my PC to be fixed here.

Unusually for PC world this store is in the middle of Leeds and not in a retail park which great for like me who work in town or like to pop in now and again. It isn’t as extensive as many of the retail park stores but there is still plenty to have a look at. The first floor houses the computers and TVs with very few desktops available it seems that most of the demand is for laptops at the moment. The ground floor stocks the other computer items you may need from USB flash drives to digital cameras and hard drives. I think most of the laptop prices are reasonable but the other items such as routers, usb drives, digital cameras, software, cables etc can often be found online or elsewhere much cheaper. It is fairly easy to find what you are looking for (if it’s in stock) and there is usually someone near the door to help you find what you need. The store is OK for basic PC needs but could be frustrating if you need something unusual.

Consistently disappointing and very expensive. I often find the staff to be a little dizzy in their directions to parts of the store, and a great deal of the time the stuff I want isn’t in stock. Plus the prices are outrageous — I was quoted a minimum of £23 for an ethernet cable yet was able to find hundreds of these available on-​line at loads of respected places for as little as £5.

PC World — where you either get hounded to death by a keen purple-​clad pubescent boy, or you can’t find a member of staff to safe your life.
They get three stars though because of their laptop deals, and the fact that if you barter a bit you can usually get something thrown in on the cheap, like a laptop bag or a mouse or something.