Ruby’s Kitchen

The food at Ruby’s is generally very good and we’ve always found the staff friendly, until now. Unfortunately our visit today was spoiled by a very rude staff member. Having politely asked which meat dishes were on the menu she fixed me with a thunderous stare that lasted a full 5 seconds (but felt like an eternity). Nervous glances were exchanged across the table. What terrible sin had I committed? Finally she deigned to reply:
«I don’t know what’s on the menu. We USUALLY expect people to look at the blackboard on the way in»
That’ll teach me, pesky customer, about to part with nearly £40 on food and drinks for five people (and of course she knew what was being served that day, what with being the person serving it!).
Intelligence well and truly insulted.
I have to confess, working in the professional customer service industry myself, I sometimes quite enjoy encountering a slice of good old-​fashioned out-​of-​town rudeness. You can visit any number of charming Suffolk village tea shops and receive much the same treatment from a variety of bizarrely unpleasant folk. But what a shame this had to happen in a café that, until now, has been a firm favorite of ours.

Superb home made chips together with suffolk ham off the bone and a couple of fried eggs made a first class lunch for just over seven quid. Coffee’s not bad either.