Epsom Spice Lounge

Again closed with a sign «Under New Management soon «on the door! See my previous comment?

Sometimes you walk into a restaurant, and just get a bad feeling. This was one of those times. I walked in with my husband, and the two members of staff (one male & one female) just looked at each other, for about 30 awkward seconds, before coming to seat us. Despite the door of the restaurant being open, it was almost as if they didn’t want customers. So we instantly got an uncomfortable feeling of being unwelcome.
Then the female member of staff came to our table and proceeded to undo our napkins for us — had we come in with our 3 year-​old son, and had she been opening his napkin, I could’ve understood… even thanked her. But she was opening napkins for 40 & 47 year-​olds ! Hmmm, how do you tell someone that you’ll open your napkin if & when you’d like it, and… well after you’ve ordered your drinks & meal ?
The same member of staff asked if we’d like drinks, without giving us a drinks menu — so I asked for one. My husband picked something straightforward it seems, by choosing a Cobra. I asked for a 175ml glass of rosé.
The manager (sorry, I’m assuming, but this member of staff did appear more senior) then came over to us to explain that he didn’t have the rosé that I’d selected, and asked me to choose another wine. He said he had both other rosés on the drinks menu, so I picked one of those.
8 minutes after bringing my husband his Cobra (but, with him unable to ‘chink’ with me, feeling unable to drink it), and lots of rummaging & rustling later, the second (younger) male member of staff delivered a glass of wine to the table. The glass was not 175ml — but 250ml instead — and it was RED wine ! When I said that the glass was larger & red, rather than rosé, the chap mumbled that they didn’t have the second rosé I’d chosen, so they just decided to bring me a glass of red instead !!!
At this point, we walked out of the restaurant, neither of us having touched our drinks… I wouldn’t recommend this eatery, at least until staff have undertaken a lot of customer service training.