Edinburgh Letting Solutions

This place is ridiculous.
Three email enquiries and two phone calls, which during work hours were suspiciously directed to an answering machine, and still after three weeks no one ever got back to me about a property of theirs I had seen advertised.
If you don’t want to do business and you are going to be that hard to contact I will take my money and go elsewhere. After all, they aren’t the only letting agency in the city.

You may read the following review and think that I am making things up for comical effect. I am not. Edinburgh Letting Solutions really is this incompetent. Think Chuckle Brother’s does estate agents!
We should have sussed them out when we first organised to view the flat, not only was our agent 15 minutes late but he also forgot the keys. Surely these should have been his priority, without the keys how would we view the flat? Well, we couldn’t! Instead we had to organise another viewing a week later because he was too busy to return to the office and get them.
There were a few problems with the property we ended up choosing but ELS promised to fix them before we moved in. To give them their credit, they did fit a new kitchen and lay new carpets across the flat. However, even these were flawed. The new hob was positioned under a set of plug sockets. Two exploded kettles later we realised that these plugs were virtually redundant– their positioning was just too dangerous. Similarly the giant kitchen cupboard couldn’t be fully opened because the door crossed the sink and jammed against the taps. Finally, a couple of weeks later we realised our new washing machine wasn’t plumed in properly. Whilst it wasn’t leaking over our floor, it was slowly dripping through downstairs ceiling…
However even these incidents hadn’t prepared us for just how incompetent ELS could be. We had phoned them a few times to try and get them to fix the metal poles which held up our bathroom curtain. Eventually they sent a team around and we were asked to leave them to it as it could get quite noisey… Two hours later I arrived home to find the entire bathroom had been removed! Only a lone toilet sat in the middle of the room amongst the dirt, tiles and exposed walls. Turns out there had been a mix up between two flats and another group of tenants were quite annoyed that they had only had some masking tape wrapped around their shower rail. We were without a shower for a week… how ridiculous!
ELS were just too much work for us and we moved out at the end of the year.