Hamleys

This is a pretty small store at T5 just as you come through security (on the upper level). It sells a lot of different duplo and Lego kits for a good range of ages.
They have a small selection of cuddly toys, books and other things. I did see a nice Paddington Bear range of cuddly toys and lots of London souvenirs — like red double decker buses and Hackney cabs.
Prices are okay with the tax free discount — I find Hamleys a bit expensive for what it is usually and much prefer independent toy shops.
My biggest gripe relates to the length of time it took to get served. Despite a number of staff on the floor — they seemed to be there only to greet customers — only one person was serving behind the till. As a queue of customers formed another guy popped over and asked who I presume was the manager (who was sat behind the cash desks working on a computer) if he should jump on the till. He was told ‘NO!’. As I customer if have preferred quicker service and Hamleys should perhaps bear that in mind when they clearly have enough staff to make this happen.