Hilton Tokyo

The good — beautiful marble and stone entrance and lobby areas, check-​in and concierge staff are very friendly and efficient, free wifi, convenient to many areas around Tokyo.
The bad — my room was very dated, stained worn cheap carpet, smelly closet, scratched old red leather chair from the 80’s, walls badly needing a paint job, and useless tub instead of walk-​in shower. Service at main restaurant during breakfast was very slow or non-​existent.

Excellent staff and service, good hotel to stay. But in this day and age in the most expensive city in the world, I don’t understand how a business hotel can have quite an inefficient Wi-​Fi system which needs to be reconnected every time you look at your screen on any of the gadgets, as well as every 24 hours if you have a long stay in the hotel.

This hotel is in the financial district. across the street from the Sumitomo tower. The property is super clean and the breakfast buffet is very good with a wide assortment of japanese and westernized foods.
The rooms are spacious and well appointed. The staff are pleasant and very responsive to your needs.

For the last leg of our trip in Japan, we opted to splurge a little and stay at a trendier location rather than an Airbnb. We took the train to Shinjuku station but couldn’t find the complimentary hotel shuttle that runs from the station to the hotel, and vice vera.
BUT HAVE NO FEAR, we got to the hotel and figured it out (plus it’s like barely a 10 minute walk). It’s at #21 where the buses are by the Keio department stores are (and it runs every 20 minutes– very on time). If you ever miss the bus or you want to go out from the hotel after hours, there’s taxis on call at the location, so the wait isn’t long.
The hotel has complimentary luggage service and they were very efficient. They’ll take your luggage in as soon as you get up to the curb and have it all stacked and on the cart for somebody to take it up to your room. The check in process was painless, as we had already made reservations and were able to get a room upgrade.
We ended up on the 26^th floor, which had a nice view of the downtown area. The rooms were unexpectedly smaller than I had anticipated, and compared to the Conrad. Two queen size beds which were really comfortable and enough fluff in their pillows for a good nights sleep. The bathroom was a little awkward since the shower head no matter how you position it, will hit the bath tub and splash everywhere. But cheers to the heated toilet seat cover because that’s a life saver especially in the morning. Though the room seemed small, it was enough space for two people to move around comfortably and throw everything everywhere.
We forgot to put up our do not disturb sign, but housekeeping was very thorough and refolded up everything and restocked our complimentary water.
It was a great stay here at Hilton Tokyo. I can’t appreciate the staff’s professionalism and their willingness to help. Even with somewhat communications barrier, they were able to accommodate our requests, as well as help us with other things.
The hotel is also connected to their own mall, technically, it’s called Hilltopia– how clever with a ⁷⁄₁₁ across and Family Mart if you needed anything. Floor 2 is where the bars and restaurants are located, though there’s the ²⁴⁄₇ Marble Lounge downstairs in the lobby. There’s also a concierge that can help you book tickets, make reservations, and give directions. The gym was clean and has all the workout equipment that you would need (including water). I didn’t get a chance to swim, but the lap pool looked clean and spacious. The spa itself is Japanese style where you have to take off your clothes and shoes when entering.
All in all, it’s a great hotel and one that a lot of people traveling are familiar with. Cheers Japan!

The location is excellent. Away from Shinjuku yet close enough to walk. It’s even just a short train ride to Ginza and Ropponggi. There are also several excellent restaurants near the hotel.
Their guest services were so awesome. They helped me out with restaurant reservations and told me where to get great food. They get 5 stars.
My room was excellent. I stayed in the King Jr Suite Executive on the 30^th floor. The view was amazing. The only reason they didn’t get 5 stars is because of the bed.
They push two twin bed together to make a king. This lead to an uncomfortable line down the middle of the bed. I’m a big guy and I like to sleep in the middle. This made it impossible. I had to sleep to one side. This made me feel like I was being cheated. I paid for a king but slept on a twin. They should have stated it in their website.

What a nice hotel! People are friendly and the beds and comfortable. It’s quite expensive but it’s located well. It’s very close to a convenient store to get grocery and Starbucks! Breakfast is $ 30 and it is an all you can eat. Mixed food: Japanese and American. The gym and the pool area are nice plus a tennis courts on the 5^th floor.

Hilton Tokyo Shinjuku is labeled a 5 star hotel in Japan. The hotel itself has kept itself very clean and modern, with several amenities (gym, sauna, indoor pool, jacuzzis, etc), easy subway train access and a mall underneath the hotel, plenty of shuttle pickups, and the best concierge service and bell desk that I’ve had pleasure of experiencing.
Our stay came with a $ 40 breakfast buffet each morning which offered a plethora of options from Japanese food to American, a juice, omelette, coffee and cereal bar, and more.
Rooms were nice; it was my first time experiencing a Japanese toilet, which, by the end of my trip, I wanted to buy. The rooms are fully stocked with hygiene supplies and tea, and cleaned daily if you wanted.
Lastly, I must rave about the concierge service, which called at least 5 restaurants from morning til afternoon to get us a last minute day of reservation at a themed restaurant for our 8 person group. Along with free baggage drop off with tips not being accepted as custom goes in Japan, the service here was phenomenal. 5 stars.

My best stay yet. All the staff were truly on the ball. Loved it here. Albert, Ernesto, Haruma they all were so friendly and amazing! hIlton honors have three choices for Breakfast now including the newer option on the second floor. Great location. Had Chinese for dinner here. It didn’t start off smooth but when we spoke with the manager and he took over. It was very good. I love this property and will be back. Great neighborhood, near trains and wonderful shopping. Must try it. You will be happy you did.

Can’t complain as we used points accumulated from work travels but all in all it was a fine hotel. Nothing horrible, nothing amazing.
We had a descent sized room (for Japan) and the view was breathtaking. The bathroom was tiny and the shower door was too short and dripped water everywhere after you shower. Some cool stuff was the anti-​fog spot on the mirror and the toilet seat warmer!
Also, and very important, the hotel is at a great location to explore the city. It is close to the train station and walking distance to Harajuku and another little dining area. There are also local restaurants if you don’t feel comfortable travelling far.
I recommend choosing the option to pay extra for the room one night to cover breakfast. We declined breakfast to be included but the buffet looked incredible! An omelette station, smoothie bar, pastries, the list goes on! The buffet is about $ 38 per person if it is not included in the room fee.
It was a nice hotel to relax at after a long day of touring the city!

I really enjoyed my time in the Hilton. My room was about ½ way up the hotel and had a pretty good view of the sounding building. Unlike some of the hotels i stayed in in Japan the air conditioning worked very well, and the bed were soft. Which was appreciated since most of the other hotels I stayed at did not have good air conditioning and the beds were very hard.

This is a really nice hotel. Not tattoo friendly :(I have tattoos and wasn’t allowed to use the pool, spa, fitness center or executive lounge. I was allowed in the lounge if my tattoos were covered… but being 85°F in Tokyo I didn’t bring a lot of pants and long sleeves. The breakfast is awesome, they even have an egg station.

Had the pleasure of staying here a week for my honeymoon. Was upgraded at check-​in and a complimentary bottle of wine was delivered to the room. Exceptional service from everyone we came in contact with. All went well above and beyond! From the restaurant staff to the housekeepers, concierge, front desk and room service. I work for a competitor company and was absolutely amazed by the level of service and genuine sincerity from the entire staff. Fantastic stay and I’ll definitely be staying here next time I’m in Tokyo. I couldn’t recommend a better hotel; it was well worth the price.

I have been staying at this hotel since it first opened in the 1980s and it has never let me down. The rooms are always great and the staff is always friendly and helpful. In fact, I have gotten to be friends with some of them over the years. Whether it is for one night, a week, or longer, the Hilton is always my first choice in Tokyo.
Great location. Great service. Highly Recommended !!!

I loved loved loved this Hilton, my wife and I are Hilton honor members and decided to go to Japan for a vacation after my wife took the bar, this hotel was simply perfect! The room had an amazing view of Tokyo and with hour status as honor members we had free breakfast every morning which was sublime, they offered every western comfort we are used to at home as well as traditional breakfast food! The shower was awesome too, it’s connected to the tub and is all glass which is neat, but I must say that my favorite room in the entire hotel was probably the executive lounge at the top of the hotel. We had access to the executive lounge again through hour honor members program and it was awesome, the view was stunning, in the evening they offer light snacks that are delicious along with top of the line liquor, beer, wine, and even champagne + free wifi which is all inclusive might I add. The hotel staff was very friendly too and helped us navigate this huge city and gave us very detailed maps with all the train and subway stations highlighted. All in all this was definitely an amazing experience and we will definitely be coming back to the Hilton next time we are in Tokyo!

Marvelous service! The Concierge has been most helpful in finding spots around the city. We weren’t sure whether we had time to visit Kobe, and he gave us all the information we needed; including prices and train times. VERY helpful in making our final decision.
The Executive lounge, on the 37^th floor provides a full sumptuous breakfast, early evening cocktails, and lite dinner each day. (Free) In concert with the great service and spectacular view, you really get a great value on your use of the lounge!
The shower in our room (15^th floor) is vibrant and refreshing. Full replenishment of toiletries daily, means one can have everything they need and more.
I am beyond impressed with this property!

The Hilton Tokyo is a beautiful hotel located in the Shinjuku area of downtown Tokyo. Located next to Shinjuku Central Park (and the Park Hyatt Tokyo), the Hilton Tokyo is about a five minute drive from Shinjuku Station. To get to the hotel from the airport, you can take the Airport Limousine bus which stops directly in front of the hotel or the cheaper Narita Express Train which stops at the Shinjuku Station. From there, you can catch the free hotel shuttle from the station to the hotel or hire a taxi. Taxis are pretty expensive in Tokyo so I don’t recommend them. The hotel shuttle runs every 20 minutes from the hotel to the west side of Shinjuku station (bus stop #21, in front of the Keio department store) from 8:20 AM to 9:40 PM. There is also a subway station under the hotel (Nishi-​Shinjuku Station) and from there, you can get around to all of Tokyo.
The Hilton Tokyo recently completed a multi-​million dollar renovation and is completely new inside. The 38 story hotel is beautiful, modern, elegant and equipped with all the amenities that you would expect from a Hilton. Inside, you will find the spacious lobby, shops, two hotel bars and five different restaurants.
All the rooms have been renovated and now feature very modern yet traditionally decorated rooms. As a Hilton Gold, I booked a King Deluxe room and was upgraded to the King Executive room. The King Executive bed rooms are furnished with a very comfortable king size bed, sitting area, work desk, LCD television with English language channels, alarm clock with MP3/​iPod connectivity, coffee maker, tea pot, universal electrical outlets and mini-​bar/​fridge. I love the subtle touches of Japanese décor such as the sliding shades.
I don’t really know what the differences between the King Deluxe rooms and the King Executive rooms are but I think it’s just the bathroom. Both rooms appear to be the same size but I think the King Deluxe rooms have a shower/​tub combo whereas the King Executive rooms have a walk-​in shower and separate tub.
The bathroom was a little tight but featured a full size tub, walk in shower, toilet/​bidet and Peter Thomas Roth bath and body products. The bathroom was completely enclosed but there is a large window wall separating the shower stall and the room. I seriously love these as I think they are very sexy and chic. But if you’re traveling with someone you don’t want to see naked, there is a sliding door that can be closed from the outside to add some privacy.
I didn’t get to explore the rest of the hotel but other hotel amenities included a business center, fitness room, two outdoor tennis courts, indoor pool and spa services.
Hilton Gold members, you will have access to the entire hotel. You can have breakfast in the lounge but I recommend the hotel restaurant located on the first floor instead. Compared to the continental breakfast in the lounge, the restaurant downstairs was a full breakfast buffet with omelette station and a huge selection of western and eastern breakfast items. As for the evening reception, the Executive Floor Lounge was fantastic. There was a great selection of finger foods, good drinks and unbeatable views of the Tokyo skyline. The food was actually filling and I didn’t need to go out for dinner afterwards.
Overall, the Hilton Tokyo was a great stay and I definitely recommend it. The hotel is centrally located and convenient to access by public transportation. The newly renovated rooms are beautiful and spacious and the Gold benefits such as free WiFi, breakfast and lounge access are unbeatable. The staff including the front desk and concierge were helpful and efficient. The Hilton Tokyo is a category 7 hotel and standard room awards cost 50,000 HHonors points.
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The past few vacations I’ve been on I’ve been a faithful user of AirBnB. It’s saved us a lot of money, but the downside is (1) you never quite know what you’re going to get til you arrive and (2) when you’re traveling to a foreign country it’s very likely that the person you’re working with won’t speak English and you won’t speak their language to learn important things like how to use the washing machine and how to lock the doors.
After many experiences like this, my husband and I decided to splurge a bit and stay at the Hilton for our first trip to Tokyo. While I’m still an AirBnB fan for the value, I have to say that being a bit more pampered in this cushy hotel made the travel experience a lot more comfortable.
The first thing you’ll want to know about is the quality of the rooms. We stayed in two different rooms during our trip. Both were very comfy and extremely well-​maintained, but the second one was on a renovated floor and was much more modern in terms of décor. The best part was the updated shower… the old shower wasn’t terrible, but definitely a bit outdated. I liked that the rooms have cute Japanese robes to slip on, and a nice little tea station. I had some wonderful nights of sleep on the beds… perfectly fluffy! I tried to restrain myself from having too much of the minibar, but my favorite discovery was Nectar, an alcoholic peach drink from Sapporo. Can someone start bringing these to the US immediately?!?
They also have a spa, gym, and pool. The hot tub is the traditional Japanese style, which means they very strictly forbid wearing any clothes or swimwear. I’m not the most comfy being in the buff in front of strangers, so I was little nervous during my time there, but luckily no other ladies came in during my stay. The water was also SOOO hot that it took me a good 15 minutes to be able to cool it down enough to get in without burning myself!
Second, the service. Everyone from the front desk to the concierge was so polite and gracious. The concierge lady went above and beyond to help us get tickets to a show that was sold out. Some staff spoke better English than others, but what can you expect when you’re in Japan?!
Also, the food. Our guilty pleasure was having the breakfast buffet downstairs. I know what you’re thinking — in Japan we should be eating something super authentic for every meal. But good breakfasts are hard to find and my husband has a thing for eggs in the morning. The good news is that they also have a wide selection of Japanese breakfast items, along with nice touches like an omelette station and smoothie bar. It’s pretty expensive (I think maybe around $ 30?) But if you order when you check in you can get a guest discount.
Finally, the location. The hotel is in a pretty sterile area with lots of other big chain hotels and office buildings, but just a short walk takes you into the middle of the action in Shinjuku and it’s a super convenient metro ride to pretty much anywhere else in Tokyo.
This was one of the best vacations I can recall, and I have to admit that a big part of it was coming back to this welcoming, friendly, and comfy place after our full days of exploring. If you’re willing to give up some of the street cred (and some extra bucks), I highly recommend it!

HIlton Narita is similar to other Hilton hotels. It is conveniently located within 20 minutes of the airport and provides free shuttle service to and from the airport.
Nice friendly staff and good clean rooms. The bed is soft and even though the view out the window was on an inside yard, there is a lot of greenery outside (including a bamboo forest). The lobby encompasses a garden with fountains.
The hotel provides a good continental breakfast — eggs, sausage, pastries, Japanese food, miso soup. I tried a lot of things and all were delicious. Dinner is pre-​fix. You cook your own noodle soup, and it came with lots of little dishes. It was enjoyable.
Wifi is available in the lobby, and the connection is good.
Very convenient hotel and a good stop over after a long international flight.

I really like this hotel.
After three days in Beijing, I came to Tokyo weary of not knowing the language and being constantly over-​tired and over-​heated. When I arrived at the Hilton Tokyo to be cooled off, relaxed and communicated with well.
Located in the Shinjuku area, this is aimed at a continental audience — both Americans and Europeans. The staff is well-​abled to communicate in English as well as Japanese as you would expect, and the food represents a good mix of different cultures.
A couple of things to note — there’s an every-​twenty minute shuttle from the Shinjuku metro station on the bus but the website doesn’t do a good job of indicating how to find it or that it’s there. And Shinjuku is about a 20-​minute walk where it’s easy to get lost (especially if you don’t speak Japanese) where if you’re dragging a big bag, you don’t want to do that walk. There are cabs, but it will be less than five minutes.
The benefit is that you can take the Narita Express directly from the airport to Shinjuku, and if you are taking the metro anywhere in Tokyo, you can get just about any line there. That said, Tochomae on the Odeo line is closer and easier to get to the hotel — but not so close that it’s really worth it to transfer at Shinjuku. Just walk.
The hotel is close the Metro Government Building with its high observation deck as well as a small late-​night area where you can go for food or drinks up until about 11pm (there are places open later, but a majority are open until then).
This is a businessperson’s hotel and at that it does a good job. The concierge is helpful and the rooms are nice. If you’re a Diamond member or have access to the Executive Lounge, that’s a nice spot to relax and kick back with the happy hour between 6 and 8pm.
Overall, a solid place to stay when in Tokyo.

I just had a meeting here at the lobby. This hotel is awesome. I feel some day when I got enough money I would like to stay. There are enough polite staffs to take care of tourists bags. So they do not have any troubles staying here. This is exactly one of the best hotel in Japan.
I used the computers at the room on the corner of the lobby. All of them are free and you can use them as much as you want. What I was surprised is there are both English and Japanese versions.
The customers are foreigners basically but some of them are Japanese. You can enjoy breakfast at the lobby and it was like a gorgeous restaurants. They all seem like eating happily. When you come to visit Tokyo, it is good place to stay at.
The access is good. It is directly connected with Toei Oedo Line and Tokyo Metro line and about 10 minute walk to the Shinjuku station. Once you reached at the Shinjuku station, you can go around Tokyo easily.