The Westin Tokyo

I liked this Westin because we traveled with the parents and it was a comfortable hotel in a quiet residential area. So they were happy and thus we were happy.
However, I would not likely stay here again. It’s catered towards the business travelers. If you don’t carry a briefcase and wear a suit, I feel service was not on par considering it is a Westin.
The rooms are outdated but spacious. It’s quiet. Ebisu is a nice area with very few tourists. There is a shopping mall and a few cafes across the street as is a Joel Robuchon château and patisserie. But honestly, It felt too suburban at times. It did not feel like you were in Tokyo.
The Ebisu station was about 5 minutes away. For the colder days, I appreciated having the underground walkway to the train station.

Surprise to see that they have such a high rating.
Stayed here during my summer holiday.
And I am spy platinum member for 2 yrs now so I know the good and bad of spg. I guess.
Pro– beautiful front desk and lobby
Great breakfast and executive lounge
Negative– toke 30 min to deliver my luggage
— room was out dated, and smell a bit moldy
— didn’t have much interaction with the staff
I would you don’t stay here…

Having long heard that the size of Tokyo hotel rooms rivals that of the inside of an MRI machine, I was pleasantly surprised to find that our standard room at the Westin Tokyo was not tiny but was, in fact, spacious.
The Westin is an excellent choice for business travelers or tourists who do not plan to spend extended waking hours in the hotel during their visit. The hotel is spotless, the rooms are well taken care of, and the service from the staff is attentive if impersonal. The hotel clearly has a corporate feel that lacks any individuality or charm, but the property is managed professionally and with great care.
The hotel literature highlights the hotel’s proximity to the Ebisu stop of the Yamanote line of the train line, and indeed the station is just across the street. While the walk through the train station and shopping center separating the exit of the train and the hotel is not terribly long, neither is it short while transporting luggage. If you are carrying particularly heavy luggage, consider an alternative means of transportation between the train station and the hotel.
The Westin isn’t cheap, but by the standards of downtown Tokyo, it provides great value for the price and is a great option for most purposes.

We stayed here for 6 nights in Tokyo using SPG points in February 2015.
Pros:
— Good location — Less than a 10 minute walk to the JR line and across from the Mitsokhoshi Center. Quiet location in the Ebisu area.
— Friendly customer service.
— Clean rooms and comfy beds. Provided all the necessary amenities during our stay.
— Daily bus transportation to and from the Narita Airport (with a fee).
Cons:
— Free wifi available in the lobby.
— Rooms had older décor with gold trimmings and gold columns.
We would stay here again.

Overall a great experience during our five night stay here.
On the pro side, the location is really excellent. The Ebisu area is pretty chill compared to other parts of Tokyo and it has some great restaurants within walking distance (e.g., Itasoba Kaoriya, Japanese Ice Ouca, Ippudo Ramen, Afuri Ramen, Joel Robuchon, Tonki, probably many more). Despite the tranquility of the area, you’re just a few minutes’ walk from Ebisu Station with easy access on the JR Yamanote line to Shibuya, Shinjuku, Ginza, and more. The bed was super comfy and the room was immense by Tokyo standards. When it’s time to tear yourself away from Japan, the Narita Airport Limo Bus picks up right at the Westin.
On the downside, the hotel could use some updating, particularly given the price (although we stayed on points). Also I thought it was a little tacky that there is a special menu for drinks eligible for your SPG Gold or Platinum welcome amenity.

Overall, a good Westin but not nearly as modern as I’d like.
It’s great to be in the Ebisu district but it’s quite a long walk from the train station. I’m talking 5 moving sidewalks and then a stroll across a courtyard. Quite a pain with luggage or after a long night out.
Really appreciated the great service here. They were even generous enough to keep my bag for two days after I checked out so I could make a day trip to Kyoto with minimal luggage.

Beautiful building in a beautiful location, perched atop a hill in downtown Tokyo sits the Westin. This building is absolutely gorgeous but seems a bit dark as you walk in… Everything is marble and the color scheme is gold and black… Kinda reminds you of something out of the Scarface movie lol. Needless to say, the service here is amazing, the grounds are gorgeous and there are good restaurants/​bars in the vicinity and on the grounds. I’d recommend this place for anyone looking for great views and to build their Starwood point total. Not a bad option to stay during your visit to Tokyo.
Pros–
Easy to get in and out of
Gorgeous
Friendly staff
Great bars/​restaurants
Tokyo Tower Views
Cons–
Pricey
Dark color scheme

* Old reliable *
This is a hotel I’ve stayed at many times over the years. It isn’t the fanciest hotel in Tokyo, it isn’t the most modern, it isn’t the most plush, it isn’t hip, it isn’t pretentious.
It is just a simple Western business hotel that provides very good value to make stays in Tokyo hassle free and comfortable. I find it to be very reasonably priced on business rates considering what they offer. I’ve stayed here two times in the last two months, so this review is focused primarily on those two visits.
The closest train station is Ebisu, which is conveniently connected to the hotel by covered moving walkways. It is about a 5 – 10 minute walk depending on how fast you walk. It is a comfortable walk that is covered the whole way (as long as you take the «final» escalator down when you hit Yebisu Garden Place to continue «underground» in the mall). The Ebisu station has a lot of options — subway, Yamanote JR line, and some long distance JR lines as well.
(Bonus tip if you happen to have a Green Car JR Pass — there is green car service your pass works on to this station on the Shōnan-​Shinjuku Line when connecting to stations like Shinjuku, Shibuya, Ikebukuro, Yokohama, Ōmiya, etc. which can provide a much more comfortable trip during rush hours)
Check-​in was quick during both visits and the hotel was kind enough to upgrade my room in both instances. On one stay I got a corner executive room with a city view, and the other got an executive room with city view. While the corner executive room is a higher room category, I actually prefer the layout of their standard rooms — they feel more spacious even though I think they technically have less space. But I should clarify — both rooms are quite spacious by Tokyo standards and include comfortable sitting areas and bathrooms where you don’t have to squeeze into small spaces.
Both rooms had a very nice view (see photos at different times of day). Both rooms had a good view of the Tokyo Tower and surrounding areas nearby and in the distance. I also appreciate that the windows slide to open a bit in the rooms at the hotel — so you can get some air circulation — a welcome relief over those typically tightly sealed rooms!
The beds were both very comfortable, clean, and well kept. Some of the furniture showed signs of wear — but was kept very clean. The bathrooms both had separate soaking tubs and walk-​in showers, and a washlet toilet with controls on the wall. The hotel offers a «green option» (standard with Starwood) where you get bonus points if you don’t request a full room clean each day. They still do basic tidying, but just don’t change out the towels or sheets. The rooms included access to the executive lounge, which had several food presentations throughout the day.
The breakfast option was not particularly enticing, but the room included breakfast downstairs at the main restaurant buffet as well — which was a preferred choice for me — fairly standard Western hotel buffet with some nice options (some of the highlights in terms of quality were the European dark breads with good butter, European style yogurt in a large bowl with lots of topping options, fresh ricotta cheese, and a very nice mushroom and shrimp chawanmushi). But there is a lot of other food available too — including a made to order egg station, etc. The omelet chef could use some additional skill training on how to make a proper omelet though, and the coffee quality could be drastically improved.
The food presentations in the lounge at other times of the day had some nice options — in very small portions. It was amusing to watch one Japanese business lady after a long day of work pile up about 25 little cups of various snacks on her table. She clearly was trying to turn it into a dinner option! I particularly enjoyed a foie mouse they offered as well as the smoked salmon, and yes, I grabbed a kitkat or two at various points when passing by in the middle of the day. :)
Wake up to this:
Other photos:


Overall both visits were smooth, easy, and hassle free and left me thinking, «Old reliable.» I’ll be back again, I’m sure!

Don’t excpect any helpful sevice from the concierge at this hotel!
I needed a transport to Narita airport for my 2 small dogs and couple of large suitcases. Basically the only answer I got was that they only had one option costing close to over 500 $. They refused to help me with any other options and finally I had to turn and seek assistance from my old house front desk. In less than 2 minutes they booked a transport with KM Taxi which is one of the biggest companies in Tokyo for half the price of the one Westin told me.
Do stay here if you enjoy:
–Passive aggressive behaviour from the service staff.
–Non existent service from the concierge team.
–Dated rooms and pseudo antique vulgar furniture.
–A mayhem at breakfast. I had to wait at least 20 minutes every day to be seated for breakfast.
–Painfully awkward conversations between local Japanese gold digger women and caucasian men at the executive lounge area.
I would not recommend this hotel for business or pleasure! There are far better alternatives in Tokyo!

Located a 2 minute walk from Ebisu Station, the Westin is located very well for traveling around and visiting parts of Tokyo.
The rooms are well appointed, but a bit old world (not contemporary); we prefer contemporary ourselves, but the rooms are still comfortable and reasonably plush and extremely quiet… I usually wear ear plugs in hotels but haven’t had to here at all… oh, and the bed is super comfortable for a good nights sleep! :-)
The staff are supremely helpful, polite and follow-​up on everything to make your experience here is a good one.
There are plenty of good restaurants less than a 5-​minute walk… but we have preferred to hop on the subway — as it’s so close — and try different areas of Tokyo, which has made our stay far more interesting…
We would not hesitate to come back and stay here — great staff, great hotel, great location… :-)

We were fortunate to spend five nights here on a recent school admissions trip. Wow! This place is rated 5-​star for many reasons. The room was lush and comfortable, and the bathroom was spacious as well. The décor in the rooms, hallways and public areas was also lush – we arrived in mid-​November but they were already fully decorated for Christmas, and the 40-​foot tall tree in the lobby attracted many brides and grooms for photos in the days we were there. The breakfast was included each morning and was an array of Japanese and American dishes, including eggs and omelets to order. We usually did not eat again until dinner time each day. The bakery there offered some very delicious choices for a late night sweet! The staff was very helpful and accommodating, but I did feel at times that sometimes my question might not have been understood. Example we had one whole day free, so we asked the concierge about what kinds of all day tours might be available to see the city. She was not even aware of the hop on-​hop off bus lines with translation headphones that were available and that we later discovered on our own, which should have been one of the more popular tourist choices. The Bar in the lobby was very comfortable and we used this for several meetings during the week, and they were able to take reservations for us. Although most of the staff has good English skills, we were not always understood properly (perhaps it is the Georgia accents!) At least their English is about 100 times better than my Japanese, even though I did study the language some 20 years ago for four and a half years, but have not used it since. I was just so excited that my wife could experience Japan with me for the first time, and I enjoyed so much seeing it through her eyes this time. Just wish we had known about the more economical shuttle buses to the airport when we had arrived before spending over $ 200 on a cab ride after landing! Westin, can you send out that information to upcoming guests? This is an exquisite resort with magnificent views and a beautiful on site Japanese garden. Very posh and comfortable.

Thank you for ruining my birthday and first day in Tokyo, Westin!
My first time in Japan, I decided to stay at the Westin. It has an old world feel to it. Everything looks ancient. Some people don’t mind this, and like the style. I prefer something more modern, clean and neat. But that’s nothing that would make me give a hotel one stars.
What made me really upset was that my fiancé had called a month+ in advance to reserve a table at a popular sushi restaurant. They said they would call on our behalf and follow up with us if there were any issues. I finally arrive a month later, and to my shock and surprise, there was no record of that reservation. They, of course, say that may have made the reservation and just didn’t write it down. They make us wait until 5pm the day of to figure out whether or not they even called. By 5pm, all the sushi restaurants I wanted to try was already fully booked. I’m only here for 4 days, so the chances of me making a reservation at any of them is slim. Why thank you for effing everything up. I will never come back here. Of course, we’re at partial fault for not following up with them, but they didn’t give us a contact email. We’re not going to make a long distance call to Japan when we provided them with an email address to contact us at. Utter disappointment. Starwood, you call this platinum concierge service? Ridiculous.
Do yourself a favor, don’t expect these people to help you plan things. They’ll just end up sending you to touristy places that take your money. You can stay at this hotel for convenience, and have a local friend or someone help you with your plans. Thanks to the Westin, I had a terrible time in Tokyo.

— Impeccable service
— Amazing executive lounge
— Nice enough rooms
— Perfect location

This Westin is one of the nicest Westin properties I have stayed at. In our recent trip to Tokyo, I was concerned about lodging. Thankfully The Westin came through and my concerns were no more. The hotel is located in a quiet business/​residential area in Meguro, across Yebisu Garden Place (mall, office, food, drinks).
Staff is extremely polite, helpful, and accommodating. I loved Japanese culture and how nice every one is; so educated and respectful. I wish many other places were like this.
One key advantage of this hotel is having the Ebisu Metro and JR station about 12 – 15 minutes walking distance. There’s also a couple of family mart, convenience stores close for snacks and waters.
Metro and JR Rail is great for moving around and save yens for delicious food. Tokyo taxis are expensive, so public transport was most useful. And easy, too.
I highly recommend this hotel for location and service. You won’t be disappointed.
We love SPG: #SPGLIFE
PS: wifi was not free, which in this day and age, it should be.

This Westin’s proximity to Ebisu station and the surrounding Ebisu neighborhood definitely ticks the «location, location, location» box. There’s no shortage of eating, drinking, retail and transport options in the immediate area, which is why I picked this Westin the first time and why I might do it again.
When I arrived after a long plane and train journey from San Francisco I was given a choice of two cold beverages (green tea smoothie, citrus cooler) as I checked in. The welcome drink is something common to me when I travel to tropical destinations on holiday; I wish more business-​focused properties saw this as a worthy amenity — there’s nothing nicer during the check in process than a cold drink.
My room was generously sized (~400 sq ft) albeit a little musty and outdated.
The gym is open ²⁴⁄₇ which is excellent for folks suffering jet lag (I was never alone at 05:00 in the morning). They had plenty of free weights, treadmills lined up against the window and various other pieces of equipment like mats and balls.
The hotel is about a seven minute walk from Ebisu station and during my stay I was able to easily snag a cab out front when I needed one.
If you’re already a Westin fan, this property will not disappoint. If you’re after an edgy or design-​forward spot, this isn’t it. But it is in walking distance to one of my favorite neighborhoods in Tokyo — Daikanyama — and being able to get there on foot was clutch.

One of the best Westin Hotels i have stayed at… I have stayed here a few times including an extended trip for around 3 months!
Great service. Good location. Huge rooms, even by American (hotel room size) standards.

One of my favorite hotels in the area. I often recommend visitors to stay here as it’s located in a nice, relaxed, yet fun area and it is conveniently located to most tourist attractions.
The lobby of the Westin is classy yet warm. A distinct European feel. You feel comfortable sitting in the chairs, yet sense the prestige and class of the establishment.
The Westin boasts a few good restaurants and bars. Personally, I enjoy the lobby «Terrace» for brunch. Their Japanese and French restaurants are good, but perhaps not worth a trip there, but if you’re staying there it’s worth a try.