The Home Depot

Called and asked if a return was possible for 4 sheets of ¾″ ply I bought and had ripped down the middle. To my surprise they said yes. Packed it all in my tiny car on a 90 degree day and when I arrived they told me no. Talked to a manager who also said no.
Explained I called and was told I could return it. They didn’t care or stand by it. Told them I shop there a lot, and a way they would know that is because bit my business and personal credit card were compromised there during their colossal screw up a couple years ago. Didn’t care.
Called the national 800 number and talked to them. Still no help.
Theres a reason this place has 2 stars.
There’s a Lowes ½ a mile down the road.

I love this Home Depot for the fact that they always have everything I need. Everytime I go to another Home Depot I wind up having to come back to this one because the others are out of stock. The only thing hit and miss about this Home Depot is the service. Sometimes I get people that are very very helpful and other times help is scarce. My last visit the folks in the carpet area went to the ends of the Earth to try to help me but the customer service center wasn’t very nice I think that kind of thing can happen everywhere, but when I have needed help it has not always been the easiest to find the help I need. Even so, this is still my go-​to Home Depot

The service at the Home Depot store was pretty good and we thought we bought a pretty good French door from them made by Jeldwen. However, the door was faulty, but we couldn’t exactly return it since you can’t really figure that out until the thing is installed. We are going on several MONTHS now with a bad door and ZERO help from Home Depot in trying to work this out with Jeldwen. Very disappointing given how seemingly helpful the guy at Home Depot was in selling us this door in the first place. I think I’ll be spending my money at Lowes now because of the way Home Depot has handled the problem (or hasn’t handled the problem).

Go to Lowes down the street. Not one employee asked if we needed help. Grill display was terrible, not orderly. Left and went to Lowes. An associate named Josh helped us right away, prices were great. Will never step foot in this Home Depot again.

In my experience, everyone that works at this Home Depot has been friendly and helpful. The only reason I don’t give them 4 or 5 stars is that physically, the place seems like it is about to fall down. It is loud, old, and tired. It is in desperate need of some capital improvements… and if that happened, then it would be great!

My husband and I spent hours in this store today sorting out ideas for a project. We chose the wood we wanted and were told to place a will call order at customer service because of the amount of cutting. No problem! We walked up to customer service where Jennifer checked us out. She was very nice and made it seem simple. We paid for the wood and were told that they would call us when it completed. We told her no rush as we aren’t on that part of our project yet.
After leaving the store (still in the parking lot), Jennifer called and let us know that they may not be able to cut the wood as we wanted it because of safety procedures (we wanted it cut into 8″ planks, she thought they could only cut to 12″ min.) I said no worries, find out and let me know. She called back to let me know they could in fact cut it the way we wanted but also wanted to let me know that she hadn’t charged us for the cuts and was supposed to. She then told me that she wasn’t going to charge me this time but next time we needed wood cut they would have to charge us. Great, now I know!
My phone rang again shortly after I hung up. Jennifer told me that she would in fact need to charge me for the cuts and needed a card number over the phone. I refused to give her a card number and told her she would have to meet me in the middle with the cut cost because we were told there was no charge! She said she would and we could take care of it tomorrow when we pick the wood up.
My phone rang again, now Jennifer telling me that she would need to charge us the entire amount. Enough!
This seemingly simple transaction has become a huge headache.
This evening, I received yet another phone call from a different associate stating that I had a balance due on an order. She said that the manager had instructed her to collect payment prior to them cutting the wood. I immediately asked for a manager.
April answered the call. After a ten minute call she let me know that we would need to pay the new charges when we came to pick up the wood.
April, you cannot change the price of something that is already paid for in full after the customer leaves the store. You cannot hold the paid for merchandise ransom for the new charges to be paid. I did not agree to those charges! I’m really hoping that you honor the receipt I have that says paid in full…
We’ll see what happens when I pick this up tomorrow… Stay tuned!

Updating an earlier review from February this year. To make a long story short, I bought a few large appliances, one of them didn’t work and HD didn’t want to take it back or do anything for me despite the fact that the unit had been broken when they sold it to me.
Well, after calling and complaining several times to the local management (mostly to blow off steam as I didn’t expect them to actually do anything about it), the store finally agreed to cover the service bill for my fridge and refund $ 75 of my purchase for the trouble they put me through. I still can’t recommend the store, or pretty much any other HD really, for the reason I listed in my previous review (poor and apathetic service from most floor associates,) but I will at least give them a star back and update my original bitchy review because (after a while) they did try to make it right.
I realize that there’s a 99.99 999% chance that nobody from HD corporate will read this review, but on the off chance you do, you guys need to seriously change your hiring and training practices if you want my business back. I don’t want or expect someone to hold my hand from the second I walk in the door, but there’s a reason people hate your stores and its the employees. What does EVERY SINGLE negative review here on Unilocal say? Your employees are useless and terrible. Pretty much every HD floor employee I’ve ever had to deal with VERY obviously doesn’t give a tin shit about the job, so even if your selection is better and the price is a few dollars cheaper than the local guys I simply do not want to spend my money at your stores. I applaud you for trying to fix my situation, even if it took almost a month and several angry phone calls, but I won’t be back any time soon, if ever.

Bought black out shades from Home Depot and specified the length it needed to be cut, come home to find out that they have cut it short. Went back to return to find out that they don’t take back already cut shades. They offered to have it cut again, sure I said; return home to find out that they forgot to put the clips at end from which to hang the shades with. Return again to have it fixed, no one at customer service willing to help so I asked to speak to the manager. Apparently the manager was in an interview, so waited another 15 – 20 mins to speak with the manager and finally get the shades fixed. Thank you so much for making me return to your store so many times.

6:30 on Monday night and I couldn’t find an associate to help me in several departments. I left in frustration and went down the street to Lowes and spent $ 1300 on a truckload of stuff.

Absolutely incompetent staff. Won’t show you where an item is. I talked to 4 staff members about various items, and got no help. Most had no idea where anything was. They simply don’t care. Avoid this awful place.

Useless — cant find help to save your life. Went looking for help — they were sending someone to hardware aisle and no one showed for 20 minutes. Forget it — back to Lowes or TrueValue.

Terrible first experience. Every store person either directed me in the wrong direction to the wrong aisle (while I am pushing a heavy cart of wood) or was very un-​knowledgeable and unhelpful. I couldn’t even get help lifting heavy stuff into my car. I had to show them my appreciation by backing my jeep back up to the store doors for loading. Bunch of young guys with no brains. Next time, Lowe’s.

Bought a dishwasher and installation. Once it was installed, I noticed a large dent on the front. Home Depot required me to have a whole new dishwasher brought out a week later, but then they refused to install it because the site was «not ready» (a piece of quarter-​round was sticking out a bit, and this crew wouldn’t work around it, although the first one had.) Guess who installed the floor like that? Yeah, Home Depot.
Also: they bent the bottom cover of the dishwasher while looking at the quarter round. Would not do anything about it. Worst install experience ever, do not do business here.

Home Depot is no longer renting trucks unless you purchase something large enough to justify the truck rental (and then you still have to pay for the rental). I was told that this is not a policy change, but had previously rented a truck more then once. Regardless, they aren’t renting trucks anymore unless you buy something.
Either don’t waste your time expecting to rent a truck at Home Depot or buy something and return it when you bring the truck back.

Terrible service in the flooring department. I ordered/​bought carpet using their seven day express service expecting swift installation. No such luck! Took me several weeks to have my carpet installed. Every time I talked to someone at the store, the deadline shifted, a call to corporate customer service made no difference. Clearly, they don’t have their act together.

All of these reviews seem out-​of-​date… I just got back from The Home Depot tonight, and I was really impressed by how helpful the staff were. They knew where to find what we were looking for and gave detailed directions! The cashier at the front end was also very friendly.

I like the store and its a money pit because I spend too much money here, whenever I go… but overall, they have all the items I need… however, I do agree, I have noticed that there is less staff now then some years ago, things are hard to find, unless you know where things are at. However, this is a store that I’ll continue to visit for my needs.
Oh, they have great hotdog! :)

What’s the deal lately with no staff out on the floor in big stores. Recession.
I dunno. But I am sick and tired aof going into places like this and not being able to find a sales assoc. And then when I do, they stand there with a blank
stare for about 1 minute before they say ‘uh, I’m not sure ’ or ‘I dunno’. I don’t want to spend my money at Home depot

I go back and forth which place is worse, this Home Depot or Lowes down the street. Every time I think one is better it never fails to disappoint me. Over all I have to chose Lowes, it has better light and is not as dreary. Also because a both stores no one has any idea where anything is you need better lighting to help you climb on top of the shelves and find stuff.
Best part is I have had associates a both stores tell me to go to the other store to find what I am looking for, sad part is 80% of the time when I visit one of these 2 stores I end up going to both.

The staff has no idea where anything is. If you are looking for something specific, good luck getting out without being frustrated.