BJ’s Wholesale Club 063

This place is definitely not worth the membership. It is a very small location and if you are coming from the York side you have to drive thru the busiest part of route 30 to get here. You then pay $ 50 a year membership and even when they are not busy the employees and managers are too busy to help you and rude when asked to do so. They have merchandise on the shelf with no price or the wrong price and then seem like you are bothering them when you question what it scanned and they have to go check it. Even their customer service phone line does nothing for you. I cancelled my membership.

This is like a convenience store sized BJ’s. It is somewhat convenient but their selection is very lacking. Many of the coupon items in their flyers are not stocked here so you are left with useless coupons, thus highly devaluing your membership. Either go to the BJ’s in Lancaster or go to Sams. Both are bigger and better in most ways.

I really like this bj’s. it has ways to get to it from multiple directions to avoid congestion. It usually has decent gas prices with membership!
The inventory is usually stocked and plenty of coupons to use. I had an angel of clerk notice I had an item that could use a coupon. He asked if I had it and I told him I had left it at home. He proceeded to find it the accessible coupon materials in the store. He saved me maybe a 1 – 2 dollars and that was so kind.
it is located right off the exit on 12^th street. the interection with jack o’ reilly’s to your front right and taco bell to your left. Make a left at the light and the first stop sign, take a left and you are there!

The tire center is pretty bad. Customer service there is nonexistent and if you like being treated like an inconvenience give it a try. Very rude.

Its BJ’s what do you expect. We like it because they have coupons. Its a typical 100 dollar store. You by a bag of grapes and end up spending 100 dollars.

really impressed by the growing number of organic brands that bjs has in their food dept. they also have their own brand of «natural» baby diapers and wipes made without chlorine/​latex/​fragrance that are substantially cheaper than the earth’s best brand you can find at babies r us etc. by ²⁄₃ of the price.
can’t really speak to customer service because i haven’t encountered that yet. i do wish that they had bags or better selection of boxes… it is really annoying to carry all the stuff you bought into your house one/​two at a time. if i could ever remember my reusable bags maybe that would help!

Let me first start out by saying that I love BJ’s as a store but NOT their bakery! BUYER BEWARE: I had ordered a full-​sized sheet cake (decorated) for my mother’s 80^th birthday party and I might add that I placed the order a week and a half before I needed it because of Thanksgiving in that time frame. When we went to pick it up (the day of the party) the girl in the bakery brought out the most hideous-​looking cake that I had ever seen!!! Let me try to explain it to you but I know you won’t be able to get the full effect… you just had to see it. Unfortunately I was in such shock that I didn’t think to snap a pic of it. I had asked for the cake to be decorated very cheerfully and festive looking with lots of flowers… didn’t even come close! In fact my grandchildren and I could have made a much better looking cake! The top edge corner was decorated with the typical pink ruffled icing edge. The center had «Happy 80^th Birthday Mom» as I had requested be written. I had also requested LOTS of flowers on the cake. When you have a full sheet cake, I hate to see some people get a decorated piece of cake and others get a plain piece so I requested lots of flowers. What they did was make pictures of flowers (like when you have a picture put in the middle of the cake), well they made these pictures of different colors of flowers on special fondant or icing that they use and cut the flowers out and «glued» them on the top of the cake!!! It was hideous looking! The flowers looking like a 2 year old cut them out to begin with but it was the most awful looking thing I’ve seen! I’m not usually speechless but I certainly was then. If I was the decorator and had to hand that cake to a customer, I would have been embarrassed to no end. Who in their right mind in the cake decorating profession would think that a cake like that would be acceptable??? I told the girl that this was NOT acceptable. She said she could take it back and put «non-​edible» flowers on it. What choice did I have? I had 50 guests coming to a party in less than an hour and a half… I needed a cake. She got these hard sugar flowers out and «glued» them on the perimeter of the cake after she took the flower cutouts off. She was a mad at me when I still wasn’t very happy about the looks of the cake but I took the cake and went directly to the customer service desk. Everyone there was very sympathetic to me about the cake and agreed it was not a nice looking cake (to say the least). They tried to find the store manager but couldn’t for some reason. I dealt with 2 other managers of some kind (not store mgr) and said I didn’t have to pay for it which I had no intentions of doing so but I did need a cake. They told me to just take it and they gave me a $ 25 gift card. I really appreciate that I wasn’t made to pay for such an awful cake and the gift card but I will NEVER, EVER (let me repeat that), NEVER, EVER order another cake from the BJ’s bakery EVER AGAIN! Please use this as a warning if you plan to use their bakery for a very special occasion… ORDER AT YOUR OWN RISK! I told my mother the story after her party and also told her that we will go shopping so that she can use her $ 25 gift card. Also I want to say that I have never posted anything negative on-​line about a business before but I was so upset over this that I wanted to prevent this from happening to anyone else.
I suggest getting your special decorated cakes from some place other that BJ’s bakery.

I have been going to this BJ’s location for 3 years now. I have read other reviews and I must say that some people seem to forget this is a warehouse store. There isn’t much customer service, you do have to carry your own items, place them on the belt and haul them to your car without the aid of bags. This helps keep the cost down. I usually check myself out but anytime I’ve needed help at the register someone was right there helping me with a good attitude. I’ve had employees come right up to me and tell me not to lift something heavy; that they would just scan it with their hand held scanner. The warehouse is kept clean, it’s lit well and the aisles and shelves are always clutter free. The girls bathroom is always clean and well stocked.
Our first experience with Monroe Auto which is attached with BJ’s is my husband’s car broke down across the street. He was able to get it over to Monroe. They were closing up but seeing that he had his wife and little toddler they offered to help. It was a quick and easy part that my husband needed but they didn’t have something like that there. An employee gave my husband his personal car to take a ride down the street to the Advanced Auto and pick up the part. When he got back they helped him put the part on his car and refused to charge him for their help. Right then we decided if we needed anything done on our vehicles and they were able to do it at a reasonable price we would take our cars there. We take both our cars for inspection there every year and have never had a problem beyond waiting a few minutes in the reception area for a mechanic to come in and help us.

Love the size of this location. They even have a gas station for their members. They also have an auto center. I like this location better than the one near me. Clean and spacious. Easy to find parking. In and out in a snap. Gotta love that!

As some of the other reviews mention, they don’t have many customer service associates. In all honesty, it really doesn’t bother me. After all, how much help can you really need while shopping here. I’ve bought some items here which required assistance and I didn’t experience things as negatively as I have read about. I guess I’m just too laid back in this world of «I want it and I want it NOW!» I will admit the customer service in the auto center could be greatly improved. I’ve never had my vehicle serviced there, but they are the ones that fill propane tanks. I was once told it would be awhile. No problem though as I did the rest of my shopping and came back, where they then filled it promptly.
If you have small children, you should recover the costs of joining in one visit. BJ’s brand diapers and formula are every bit as good as the brand name counterparts at less than half the price. If you must be a label snob, don’t worry as you can still buy brand name items here much cheaper than most other stores. Yes it is in larger quantities, but I’ve never understood people who buy small quantities of not perishable items that you use everyday. I’m talking about things like toilet paper, soaps, shampoo, deodorant.
The grocery part is good too, you just have to make sure you don’t overbuy on items that could go bad. I think they have a good meat selection as well. If you don’t mind making an extra stop on your way to the grocery store once in awhile, anyone can easily save several hundred dollars a year by shopping here.

I have been coming here for years and only the law of averages really helps the rating for BJ’s. The service has been fair to poor. The products they sell are for the most part cheaper, but you are buying in bulk, so it should be anyway. The real reason I came back was I just had a new addition to our family — My son. The draw of diapers and cheaper formula in bulk is hard to pass up when you know you will be spending a good bit in the future. I also have been known to purchase some gas here since last night as an example it was 6 cents cheaper per gallon. The worst part is the automotive which also has a Monroe Muffler and brakes. I had a new battery installed and connected incorrectly which caused the battery to lose the charge. I was stranded while heading out for drinks with friends. I had to pay to get the car towed and when I brought it to the manager’s attention he blamed me basically saying ‘How do I know you didn’t mess with it” and refused to pay for the towing. I threatened to call corporate and they eventually reimbursed me making me feel dishonest in the mean time.
I know that that is not Bj’s fault totally, but it reflects on them since it is a partnership with Monroe doing business under their roof. On this occasion my wife asked if we could use all of our Enfimil coupons (like checks from the company on the next purchase) –there were about 5 or more and the cashier said ‘sure’ without checking with management. When we got to the register we had picked up another 36 oz can based on this information — we were told only one coupon per can could be used. This added to the wait time at the register with our newborn and we only had 5 items. The manager came over and they discussed making us go to customer service since we were already rung up when the limit on coupons was revealed. We only wanted the one can taken off so this was rectified at the register.
I took some pics for Unilocal while we shopped (not of customers) and was asked by the manager if I was taking pictures of people in the store. I explained myself and we left to fuel up, but I hope to use the self checkout in the future.

I’ve been shopping here for years now and it’s my go to for a lot of things with the exception of produce. As a busy wife and mother of three, it’s wonderful to be able to find all those things in bulk and they do offer good coupons which is also a plus. Sure, there aren’t a lot of customer service associates, but each one I’ve encountered has been polite, friendly, and very helpful. My husband helped me with the shopping today and I realized I forgot the coupons just as the cashier was ringing us up. She was very nice and informed me that all I needed to do was bring my receipt and coupons back within seven days and they would take care of it and refund the difference. I thought it was very nice of her to let me know that and I did go back with the coupons. They were very nice about it and refunded the difference. It was no hassle and convenient and for a busy mom that’s fantastic!