Sephora

This Sephora was the first Sephora I ever visited when I was looking to get something to cover up my uneven skin tone and I’ve returned many times. Every time I come in, I leave with a smile on my face knowing something new when it comes to make-​up. Every. Single. Time.
The Cast Members are extremely friendly and helpful. I’ve had instances where Cast Members made me feel extremely important when they would speak into their two-​way headset and say, «Sorry, I’m with a client right now and I might be a while.» All their Cast Members are very knowledgable and if they’re unsure of something, they ask a fellow Cast Member.
So the bottom line? Customer service is great! & Teamwork here is AMAZING!

Giving this place ONE star just because of the girl who color matched me and my mother, otherwise, DO NOT GO HERE!
Me and my mom visited this store today to be color matched for liquid foundation. I sat down first, and after some confusion as to who would help me, I got color matched and Stephanie was going to get her make up brushes to apply the foundation. While I’m waiting, who I’m assuming was the floor manager (dark skin older woman), began asking me questions about what I was there for, tells me I have to get up because that area is only for «makeovers», and tells me I have to wait 45 minutes to be seen. All the while I’m trying to explain to this idiot that I’m already being helped and she just walked away to get her brushes. After Stephanie comes back, she then tells my mom it’s either «me or her» who could be seen and they have another appointments, meanwhile there weren’t even many people in the store. Fast forward, me and my mom get matched with foundation and what do you know, the security guard and manager are following my mom around because they think she’s going to STEAL! UNBELIEVABLE!
We spent $ 250 and were treated horribly. If it wasn’t for Stephanie being so nice, we would’ve taken note of everything we wanted and purchased online. Needless to say we won’t be visiting this location again.

It’s not worth visiting IF YOUR BLACK.

I went to this sephora yesterday for the firs time just to buy new brushes. It has a great customer service, the cashier was very friendly and nice. The best days to go definitely on weekdays.

Love this Sephora! Always have everything I need, and I’ve never been followed as some posts have stated. Everyone is helpful, and leaves you alone if you tell them the first time that you don’t need anything. Most Sephora/​Macs are snobby and rude, but this is definitely my go to place!

I first walked into Sephora when my 5yo daughter walked by the store on 5^th Ave and begged me to go in. Eight years later, it is still one of her favorite mommy/​daughter things to do and being that the one on 5^th is right near my office, I have spent way too much money at that location and the one on 42^nd St. in the past 8 years.
This week we walked into the Sephora in Ridge Hill for the first time. It was smaller than we’re used to but that was fine. What ruined our shopping experience was that while doing our usual mommy/​daughter thing– browsing and trying different things (NOT STEALING!) — we realized that we were being watched and followed around the store. Seriously, there were very few people in the store, it was SO obvious.

I love this Sephora it has everything and great customer service and not crowded. After the shopping enjoy great dinner, a movie or both… love it here especially on weekdays.

So, I love Sephora but this place left a bad taste in my mouth. I came in looking for a specific shade of Tarte foundation. When I went over to the Tarte display there was a customer and sales associate standing in front of it, so I waited on the side until they were done. When I was able to make my way into the display I was clearly looking for something and the lovely associate who had just been helping an customer in the same place, completely ignored me. I looked in the entire display and even opened the drawer at the bottom (where I’m pretty sure customers can’t go). This heifer didn’t pay any attention to me. As I keep looking, she comes over to another customer standing next to me and asks her if she need any help. Really? I was able to find what I needed from another associate but I couldn’t believe she didn’t even ask me if I needed help. I felt like I overreacted once I left the store but I found it pretty rude, since every other Sephora I have been to usually has at least 2 people who ask me if I need assistance.

I’m disappointed. I spend a lot of money regularly on high end beauty products and I’m always game to try different things. This sephora is very cheap with the samples. It’s like it kills them or its coming out of their own paycheck or something.
Also, I called to ask about a certain Givenchy limited edition lip stick. The sales associate that answered had no idea what I was talking about, meanwhile it was the latest beauty buzz. Then she proceeded to put me on hold for over 10 minutes. After I was disconnected, I called back again. She pretended she was sorry and then put me on hold again. No one got back to me and the SA sounded really ghetto.
I’ve gotten MUCH better service at white plains.

Sephora in Westchester Ridgehill. Brilliant!
I often come here since it’s very close to home. I usually check on my mobile app then just grab whatever I needed here.
It’s not that big store but I’m satisfied for I have what I need. I do like the place and the store.
Being a VIB got lots of free stuff for me. And got good deals too. I come on certain time when I know there’s no long line to pay.
The staff are always friendly and helpful.
They meet you up front with their smiles and still thank you once you leave.
Plus it’s prime location, parking is ain’t a problem at all. Good buys equals happy customers. A place I would come often.

I hate coming to this location. I always feel like they are watching me, one girl follows me around, then the next, then the next. Even if you tell them you are just looking they won’t listen. It’s very unnerving. I prefer Times Square even though the foot traffic is insane. Least TS always have what you are looking for.

I like this Sephora, but its major limitation is that it is small. There’s been times I came here to see something I saw online and they don’t have it. That’s ok, it can’t have everything, but I wouldn’t «count» on them having something you know? I came in thinking I could pick up a fragrance because it was online and I was wrong. Had to scramble to another store. No big. Just a heads up.
The second thing that’s kind of odd is they never have samples here. I always ask for samples when I check out (online you get to pick 3), and twice now they’ve told me they were out. Sephora at the Westchester always has them. I used to do research and read reviews online, then buy in the store. Now it’s the other way around. I go to the store and check out what I want and buy online so I can get the samples, use promo codes, etc.
I do find that it is in always in good shape and orderly — I’m sure that takes a lot of effort from the staff, and for that I am certainly grateful.
I’m looking forward to having a makeup application done here sometime soon. I’ve done it in the Westchester and was very happy with the results, and this would be way more convenient, being closer to home. I will update my review post makeover ;)

Very clean and friendly for a Sephora. It’s been here over a year and it still looks super new. You would have expected the service to get worse as time has gone on but it has actually gotten better. You’re not just walking around by yourself there’s always someone nearby willing to help and usually point you in the right direction haha. It’s not a one stop shop for me but its a fun stop shop :)

I really, really wanted to give this one a good review — but what is going on with Sephora’s hiring practices in Westchester?
Someone reviewed down below that they were harassed by a nasty, rude employee with a blonde ponytail. I was harassed by the same woman! All the other employees seem polite and fine, how has this lunatic not been fired yet?
She did a «demonstration» of the foundation she thought I should use, during which time she awkwardly ranted about her prior (ummm…) heavy drug use. Other salesgirls looked on, mortified. I politely told her that I was not interested in the foundation she tried on me, to which she replied «It only looks bad because your face has terrible texture». I was so taken aback and replied «wow, that’s not a very nice thing to say. I’m going to take this off now. Thank you.» She FOLLOWED me and yelled in a very mean tone «I’m just being honest!» She continued to follow me as I desperately tried to find a station to wipe off the crap she had piled on my face. She followed yelling «get over here! get back over here!» I ran for a manager and begged for help with getting the crap off my face. At least the manager was sweet and helpful!
Not only should they fire this psycho, they should cart her off in a straight jacket. And Sephora corporate needs to review their staffing policies in Westchester locations!

Amazing! I love going here. The workers always greet you once you come in and ready to help. Very friendly people!

I love love love this Sephora. Jenell is the
. She has helped me on two occasions and everything she has
suggested has been on point. I switched from one makeup brand to another and my skin has adjusted beautifully. The reason fore giving 4 stars is because the first visit I found a lipstick that was perfect but it was out of stock. Then my second visit the foundation I was switching to was out of stock. The stock for darker skin tones is sparse

My favorite Sephora around! So new so pretty and organized and such nice workers here. They aren’t shy to help and give out free samples and they don’t even care if my niece puts on a little blush and lip gloss either :)

I just go here for the cologne section… I sniff away until something captivates me.

Friendly and helpful staff.

A brand spanky new Sephora in the evolving and increasingly shopper friendly Ridge Hill shopping complex. Bright and spacious with helpful knowledgeable salespeople, it was all good and facile to locate the few things this lady needs, er, wants. The try me’s were clean and well stocked and the place was spotless. Though I get a sense that weekends are probably very busy going on a weekday is prime time for the best Sephora has to offer. I’ll be baaaack! ;)))
Here’s another lady who likes her girlie cosmetics too…