West Michigan Glass Block

If there’s one thing I can’t stand, it’s contractors who say they will be there at one time, and then don’t show up, and don’t call to say they won’t be able to make it.
This is basically not showing up for work and not calling. In most places that’s grounds for dismissal.
I called and set up an appointment to have an estimator come out and look at my basement windows. The appointment was for between 9:00and 9:30.
Around 10:00, I called the company to find out why. I was told they would get through to the estimator and call back.
45 minutes later, estimator calls and tells me he never got the appointment on his calendar. «No one told me about you».
Well if they can’t handle getting an estimate done, I’m not going to believe they will do the work on time.
This is a company I will never hire.

In March we decided to have glass block installed into our basement windows to be more energy efficient. The guy can out, measured all the windows, gave me a quote and said that the installer would be out on a Monday early in the day because it was going to take all day to do the work. On said day I got up early (read this as a pissed off morning hater) and got on with my day. They guy never showed until 2:30 After starting to work and after after removing one of the basement windows he said they weren’t the correct size and couldn’t put a window back in the hole he had created. I had thought they could be installed one way and the estimated said they could and the installer said that they couldn’t and he was right. He was able to install the one we ordered for the garage and told me I would have to paint the trim. I thought that they had quoted it to be wrapped so it would’t need painting. That Friday they again showed up much later in the day than expected and again didn’t have the proper fitting windows. It was cold out and I was getting ready to leave for Texas so I told them that I wasn’t going to put up with a missing window while I was gone. They then got someone to drive the correct windows down from Grand Rapids meanwhile they took out every basement window leaving them wide open for the stiff breeze to run through the house. At this point I just wanted the window to my studio put in so I could get that back together since I had to move all my glass to have it installed. They proceeded to put every other window in the house saving that one for last with no explanation. The guy then asked why the garage window hadn’t been wrapped and I told him what was told me by the other guy. He said they would be back that next week to make it happen. They made 4 appointments to get this done calling way after they were suppose to arrive with reasons why they had not shown up. They have finally shown up and wrapped the window, they sent a color blind guy out to do this with no idea if the color was right or not. I couldn’t make this shit up! I went out to check the color before he put it up thankfully and got him on the right track color wise. The windows are now all finished but they left the old window trash all over and I have cement dust on every surface along with chunks of cement that wasn’t cleaned up and cement dried into one of my carpets, honestly I can not recommend West Michigan Glass Block to anyone who may be thinking of blocking in basement windows. They are done and they look great but I have wasted more time waiting for these folks than I care to acknowledge.

We’ve used WMGB three times now to replace windows in our basement and they are simply a great company. They are less expensive than other companies to replace basement windows and the windows do not leak. We had an old window that was a horrible problem and WMGB replaced it and now we never worry about it. We just hired them to replace two additional windows in our basement because one was leaking. We highly recommend WMGB for basement windows.