CubeSmart Self Storage

This storage facility (in Wyncote, PA) changed hands January 2016 to a company called StorageSense. Their tenure began just as credit cards changed to chip cards. Thus, many of the long-​term customers they inherited from CubeSmart — who were paying by credit card — bounced on January 1^st. StorageSense made no attempt to reach those customers by mail — until after February 1^st — when they immediately assessed a $ 110 lien charge — which grew daily from the February 1^st — until the day their letter finally arrived (mid-​February) and you rushed in there to pay it (under threat of being auctioned). By the time they notified those customers, they owed not $ 110 but $ 130 — and they tried to collect more than was on their invoiced bill. In addition, both their assistant manager and their manager (Francesca) are completely unapologetic and unwilling to work to retain their long-​standing good customers, unknowingly transferred from CubeSmart.
Further, once they decide you’re late, the customer can no longer pay online or by credit card or check. Instead, but they shame their long-​standing, faithfully-​paying, inherited customers by making them take time off work to bring cash or a certified check.
While some of these may seem like standard policies for a storage facility, for a new company just taking over from an older one, 1) to make no effort to inform your new customer base of the change in management, 2) to not send paper notices when credit cards that are clearly not past their expiration date but are coming up as expired because of the switch to chips, and 3) to allow no method of payment that does not require working people to leave their job and be their during their daytime-​only business hours, and 4) show no willingness to keep the good will of the customers they inherited is simply bad business.
StorageSense has demonstrated their utter disregard for keeping my business, despite 9 years of my patronage to the two former owners (including CubeSmart).
In addition, they have a rodent problem, and mouse feces are throughout the units.
Move out — or avoid — StorageSense like the plague.

Although I had to pay $ 225 more in rent and the cost of having of having the stuff hauled out, I have to acknowledge that customer service of the person at the front desk, Shameka, was more than impressive. I feel bad that she had to get caught up in all of this due to a mistake of a coworker and upper management.

I’m less than impressed with this business, after wasting an hour attempting to acquire a storage space for my business. While Shenika at the front desk tried to be accomodating, she clearly needs some experience in customer service. I know from experience that it’s hard to juggle multiple demanding people at one time, however, being the only person in the office of a certain ethnicity, it was rather obvious that my business wasn’t as important as the dead-​beat who kept arguiing his way into his space that he hadn’t paid for in months, the lady who continually had ‘one more question’ — and anyone else who walked in off of the street, etc.
I waited patiently for over an hour (AN HOUR!) — only to find that the original quote for the space I’d selected wasn’t the amount i was told. I walked out.
CubeSmart might consider adjusting their business practices to tell people UP FRONT of all their additional fees & taxes before wasting an HOUR of someones time, only to find out that a $ 119.00/Month space is really a $ 130.00/month space. This model just sucks. I’d look elsewhere before going here. I’ll stick with Public Storage, for now.