AT&T

Horrible service especially for commission based sales reps.
Went in to buy a new phone and the guy was going so out of his way to be rude I left.
I’ll buy it but I will do it online so he gets zero credit.
This isn’t the first bad experience I’ve had at this location so I recommend you avoid it.

HORRIBLE SERVICE! Holding the door open for customers does not trump good customer service! Do not go.
As a 20 year AT&T service customer, my phone and my daughters phone had recently completed a 2-​year agreement. We simply wanted to buy 2 new iPhone 6s’ and sign two additional 2-​year agreements. I know my options on the 2-​year agreement vs. the Next plan where you pay installments. My youngest daughter is on that plan (know the advantages/​disadvantages). So, they simply stated they would not sign a new 2-​year agreement without explaining the Next option. I told them I already knew, and have a kid on that program. Alex was completely rude and refused to take my business. I walked over to the Manager and another lady asking to help me. The lady said sure, but then she too refused to sell me iPhones and two new agreements. I asked for the Manager, Ed, and he did the SAME thing! I was literally shocked — thought it was candid camera where I was being punk’d. I was trying to not only buy new iPhones at AT&T but allowing them to lock me in for another 2 years and they would not relent on the NEXT program. UNBELIEVABLE. So, I went to Verizon. They are #1 in nationwide coverage, bought out one daughters Next contract and our monthly payments are lower. CHECK VERIZON before you give any more business to AT&T, and forget about this AT&T location. They are horrible, horrible, horrible! Ed is the Manager, and Cottrell is the District Manager who was appalled as well to hear about that service!

This isn’t a review for this corporate location but for the preferred retailer that’s down the road near 78. I came in just for a physical paper copy of my bill. It was apparent that when they learned I wasn’t purchasing anything they told me they couldn’t help me and told me to go to the corporate location. I don’t understand what’s so hard about printing a bill just so I can keep it fur my records. Needless to say after wasting my time I came into this location where they did as I asked. I no longer have AT&T needless to say. I can get the same service elsewhere for half the cost. AT&T should refocus on customer satisfaction and going above and beyond rather than having its reps sit in chairs all day and having social hour.

I’m not happy with this store. I went in there before Christmas and was given a quote on how much my bill would be with new phones and data plan. My quote was explained to me several times as only costing $ 50/​mo than what I was currently paying. Well what I didn’t know and what the sales guy didn’t tell me it he was quoting based off my paid bills ledger which include taxes and fees. That was his base reference point. His $ 50 more for new phones didn’t include that. So after I get my first bill it’s now $ 80 more, not $ 50 after the taxes and fees were thrown in. I talked to the guy who helped me who was nice about it but couldn’t help. He said he’d talk to his manager about it and he said the same. I guess I need to ask more questions next time and it’s obvious ATT doesn’t care how long you’ve been their customer. So if you find yourself going to this store, be sure you get the fees right or they’ll pull a fast one on you like they did me.

I’ve been a wireless customer of AT & T for 20+ years. I have 3 business accounts and 1 family account – spend about $ 10K per year with AT & T. Went to this location to buy my wife an iPhone. I knew the model and the rate – all I needed was someone to take care of the transaction. When I walked in, a nice young lady offered to «check me in» and got my name, phone # and why I was there. Then the waiting started. There were 5 (yes 5) employees standing around passing the time – no one bothered to ask if they could help. There were 7 customers in the store and all but 2 were waiting like me. After 20 minutes of watching this high-​level anti-​customer behavior, I asked the check-​in lady if there were employees available to actually help with sales transactions. I pointed out the 5 person «social club» and indicated my frustration. She said 2 of the loafers were managers. I asked her how they «manage to ignore customers and still have jobs». The «manager» named BJ was particularly useless. All he did for the 1 hour plus time I was there was stroll around and act like he was too good to actually serve a customer. They have a digital display showing where you are on the waiting list. I was #4 when I checked in, and #4 after I waited for 45 minutes. One guy finally approached and said «what are you doing here today?» Even though they got the information when I checked in, I told him. He said «we’re going to take care of you soon» and then disappeared into the back room. A new customer came into the store and walked up to the service counter. He did not check in. He asked BJ to help him with a problem he was having with his phone and rather than telling him to check in and wait his turn, BJ and another clerk started helping him. That did it. I went to the check-​in lady and said «I am leaving. I want you to know this has been an unacceptable, anti-​service experience and I plan on giving all of my business to another carrier (T-​Mobile). BJ overheard me and said «wait, what’s wrong?» I told him. I also told him that he and his team had spent the better part of an hour ignoring the customers (by now there we about 8 people in the waiting que). BJ said «we are not ignoring customers-​we take care of the people who have small issues first – this actually makes it faster for you». ARE YOU KIDDING ME? I have owned and operated 38 retail stores for 30 years and I can tell you that BJ has no clue how to serve customers. I am willing to bet this AT & T location is one of the lowest performers in the DFW area. If you value your time and sanity, pick another location, or another carrier. BJ does not deserve even one star.

Great service from Tasha tonight! Excellent experience. Hooked me up with some beats headphones. Even got 10 dollars off because I bought multiple items. Tasha had the 411 on the sale. Woot!