Allstate Insurance: Christine Toczek

Without my knowledge, the agents at this location filed insurance claims for $ 0 when I called to inquire about the terms/​conditions for filing an insurance claim. The claims were filed in July ’15 and Aug ’12. I would not have known if I had not attempted to switch insurance companies. Who knew that there would be a penalty noted in response to a typical client inquiry.
On Oct 27, 2015 I called Toczek Insurance to cancel my insurance because I switched to another provider. On Nov 4, 2015 I called Toczek Insurance and they said they had not received any information regarding cancellation and a male stated that there weren’t any notes to the effect. I contacted my current insurance provider, via conference call, and we sent proof of insurance via fax/​email. We asked for a fax number and the Allstate rep insisted that the email address they provided would be sufficient. Again, I received phone calls regarding delinquent payments and even bills in the mail with past due penalties.
On Nov 17, 2015 I called Toczek Insurance and the rep claimed that no information was received and no notes were in the system. (SERIOUSLY???) Another email was sent with proof of insurance as requested. We asked for a fax number and the Allstate rep insisted that the email address they provided would be sufficient. Again, I received phone calls regarding delinquent payments and even bills in the mail with past due penalties.
On Nov 30, 2015, I called Toczek Insurance and the rep claimed that he remembered speaking with me and requesting proof of insurance. Yet, nothing was noted regarding receipt of proof of insurance. I forwarded the email from 11−17−15 and remained on the line until it was received (0:22:45) and allegedly entered into the system effective 11÷01÷15.
Does it really take over a month to honor a cancellation of services? Is it standard practice to file a claim for $ 0 when a client inquires about the terms/​conditions for filing an insurance claim? Of course not.